Summary
Overview
Work History
Education
Skills
Websites
Availability
References
Timeline
Generic

Gangothri Nellikere Vijayakumar

Melbourne,Australia

Summary

Dynamic Office Administrator with proven expertise in global travel coordination at Opal Chauffeurs. Skilled in client service and issue resolution, I excel in managing complex itineraries and fostering vendor relationships. Detail-oriented and adaptable, I ensure operational efficiency while maintaining high standards of communication and invoicing accuracy.

Overview

4
4
years of professional experience

Work History

Office Administrator / Global Travel Liaison

Opal Chauffeurs / Melbourne Airport Chauffeur Service
Melbourne, Australia
08.2023 - Current
  • Coordinate domestic and international chauffeur bookings for clients, including corporate and airport transfers.
  • Act as key point of contact with global providers such as Blacklane, Transferz, Drivania, Civitatis, Sixt, and World Transfer, ensuring service accuracy and timely updates.
  • Communicate with international clients, respond to email inquiries, and resolve booking issues efficiently.
  • Oversee driver payments, invoicing, and account follow-ups to maintain operational flow.
  • Plan and manage personalised travel services including wine tours, hourly chauffeur, wedding transfers and corporate travels.
  • Update booking systems and scheduling databases, managing multiple partners across time zones.
  • Assisted with budget preparation by providing data entry support into financial tracking system.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.

Customer Service Assistant (Night Shift)

Food Truck
Clayton, Australia
07.2023 - 01.2024
  • Delivered fast, friendly service to customers during busy night hours.
  • Handled POS systems, prepared food, and maintained clean, safe work conditions.
  • Developed relationships with repeat customers by recognizing individual preferences when possible.
  • Developed strong relationships with customers to ensure repeat business and referrals.

Assistant System Engineer – American Express Project (File Transfer Management)

Tata Consultancy Services
Bangalore, India
10.2021 - 07.2023
  • Supported file transfer systems and workflows for American Express projects.
  • Ensured timely, secure handling of data files and resolved system-related incidents within SLA targets.
  • Worked with global team members on documentation, maintenance tasks, and process automation initiatives.
  • Participated in change management process by evaluating proposed changes before they were implemented into production environment.
  • Analyzed root cause of incidents using problem management tools such as ITSM.

Administrative Assistant

Ajith Coatings
Bangalore, India
01.2021 - 09.2021
  • Provided day-to-day administrative support including filing, scheduling, and vendor coordination.
  • Handled internal communications, inventory tracking, and office documentation.

Education

Master of Information Systems - Business Analytics

Deakin University
Melbourne
05.2025

Bachelor of Information Science -

Visvesvaraya Technological University (VTU)
India
09.2021

Skills

  • Global Partner Liaison
  • Corporate Travel Booking & Coordination
  • Vendor Communication & Relationship Management
  • Client Service & Issue Resolution
  • Invoicing & Payment Follow-up
  • Travel Itinerary Management
  • Administrative Operations
  • Microsoft Office Suite
  • Email Handling
  • Verbal communication
  • Detail-Oriented
  • Time Management
  • Office supply management
  • Scheduling appointments
  • File maintenance
  • File organization
  • Leadership and supervision
  • Business administration
  • Payroll and accounts payable and receivable
  • Payroll administration
  • Adaptability

Availability

 Available Immediately

References

References available upon request.

Timeline

Office Administrator / Global Travel Liaison

Opal Chauffeurs / Melbourne Airport Chauffeur Service
08.2023 - Current

Customer Service Assistant (Night Shift)

Food Truck
07.2023 - 01.2024

Assistant System Engineer – American Express Project (File Transfer Management)

Tata Consultancy Services
10.2021 - 07.2023

Administrative Assistant

Ajith Coatings
01.2021 - 09.2021

Master of Information Systems - Business Analytics

Deakin University

Bachelor of Information Science -

Visvesvaraya Technological University (VTU)

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Gangothri Nellikere Vijayakumar