Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ganidra Murugathas

Clyde North,VIC

Summary

To work in organisation that can provide more experience and upgrade my knowledge skills and provide quality services to the clients and contribute to the success of the organisation.

Overview

15
15
years of professional experience

Work History

Customer Service Manager

MYER Chadstone
Chadstone, Vic
10.2018 - Current
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.reta
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Recruited and trained new employees to meet job requirements.

Customer Services Specialist

MYER Chadston
Chadstone, Vic
11.2014 - 10.2018
  • Excellent understanding of the company and its products, promotions, policies and procedures to effectively answer staff and customer queries
  • Working as an active team player Shifts including providing excellent customer service, sales and store presentation
  • Ensure cash drawer is balanced and maintained at all times
  • High level interpersonal and negotiation skills when handling customer complaints and enquiries
  • Maintain store and stock in impeccable condition
  • Arrange and display sale promotions tickets
  • Training new casuals on floor.

Admin Assistant/Receptionist

STOCKS
12.2012 - 12.2013
  • Sales Management
  • Prepare sales invoices and credit notes
  • Coordinate stock dispatches
  • Respond and resolve relevant sales and credit inquires (over phone and in person)
  • Arrange and confirm appointments with fright agents
  • Stock management - manage weekly stock takes and distribute stock take results to relevant franchises
  • Prepare and manage sales correspondence, weekly reports and sales documents
  • Reception duties and office management – includes rent renewals, repair and maintenance
  • Manage insurance policies and coordinate renewals
  • Implement & contribute to the implementation and deployment of new the office systems
  • Set up and maintain new workplace procedures and policies as per the management request.

Receptionist

FAMILY MEDICAL PRACTICE
03.2009 - 12.2012
  • Dealing with patients and Clients regards to their appointments and records
  • Stock Management
  • Register appointments and meetings
  • Manage switchboard with multiple incoming
  • Stock Management and weekly stock take
  • Enter and maintain confidential medical and patient records
  • Provide necessary support for incoming patients
  • Allocating Mails
  • Dealing with petty cash.

Education

Diploma of Human Resources Management -

NMIT Campus
01.2014

Diploma of Business Administration -

HOMEGLEN - Chadstone Campus
01.2011

Certificate IV in Business Administration -

HOMEGLEN - Chadstone Campus
01.2009

Certificate III in Business Administration (MEDICAL) -

HOMEGLEN - Chadstone Campus
01.2009

Certificate II in Business Administration -

HOMEGLEN - Moorabbin Campus
01.2009

Victorian Certificate of Education (VCE) -

Westall Secondary Collage - Melbourne
01.2008

Skills

ADMINISTRATIVE SUPPORT

  • Performed administrative and secretarial support functions for ware house distribution manager of a large electrical heating manufacturer company
  • Scheduled appointments and maintained accurate, up-to-date confidential customer files
  • Assisted with general accounting functions and maintained journals
  • Provided telephone support, investigated and resolved the problems when needed
  • Organise all activities & assign jobs accordingly for staff and management
  • Sending POD’s to Auditors and banks regarding the Shipments and deliveries
  • Prepare and manage correspondence, reports and documents

COMMUNICATION/INTERPERSONAL SKILLS

  • Demonstrate strong verbal and written communication
  • Established strong relationships to gain support and effectively achieve results
  • Possess excellent interpersonal and inter-team skills to ensure a cooperative working environment
  • Strong documentation and presentation skills
  • Attention to detail and high achiever

PLANNING, ORGANISATION & MANAGEMENT SKILLS

  • High standard of organisation and time management
  • Able to prioritise workloads to meet deadlines

TEAM WORK SKILLS

  • Positive and creative in team and also Working cooperatively with others
  • Responsibly challenging existing procedures, policies, or authorities

References

Available upon request

Timeline

Customer Service Manager

MYER Chadstone
10.2018 - Current

Customer Services Specialist

MYER Chadston
11.2014 - 10.2018

Admin Assistant/Receptionist

STOCKS
12.2012 - 12.2013

Receptionist

FAMILY MEDICAL PRACTICE
03.2009 - 12.2012

Diploma of Human Resources Management -

NMIT Campus

Diploma of Business Administration -

HOMEGLEN - Chadstone Campus

Certificate IV in Business Administration -

HOMEGLEN - Chadstone Campus

Certificate III in Business Administration (MEDICAL) -

HOMEGLEN - Chadstone Campus

Certificate II in Business Administration -

HOMEGLEN - Moorabbin Campus

Victorian Certificate of Education (VCE) -

Westall Secondary Collage - Melbourne

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Ganidra Murugathas