Visual Basic and Microsoft excel
Ganthune Chanuth Enushka Muhandirmage
Perth,WA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Services Agent
BreakFree
- Welcome guests to the Hotel, and make the guests feel the feeling of luxury on arrival and throughout the stay by providing a great service
- Check-in and Check-out guests using PMS in coordination with Housekeeping
- Answer billing, Hotel information, and other enquiries throughout the shift
- Allocate rooms, and organize VIP arrivals in coordination with housekeeping
- Enrol guests into organization membership for guest retention and recognition
- Work with Duty Manager and Front office manager to resolve guests complaints
- Print downtime reports as set guidelines.
Night Manger
Shangri-La the Marina
- Night Manager for over one year at one of the most profitable hotels of the Shangri_La hotel chain for over a period of two years
- Directing reservation inquiries and Monitoring to ensure that proper rates are charged from customers
- Dealing with customer complaints and inquiries and other customer requests, including tour planning and recommendations and arranging early morning breakfast requests
- In-charge of the Maintenance staff, Housekeeping staff, F and B Staff, Night Auditor and Porter and Preparing reports for management of other departments
- Introduced several Standard Operating Procedure for my team members to follow
- Digitized data collection and the accounting/auditing process
- Overseeing accounting activities including, reviewing rebates, supervising credit card reconciliation process, coordinating with accounting department with pending invoices, investigating refunds and credit card payment issues and approving payroll of night staff
- Supervision of late-night events and functions
- Supervising alcohol/liquor purchases and enforcing RSA regulations
- Act as a chief fire warden in case of fire emergency and acting as chief decision maker in case of any emergency in the hotel during the night
- Conducting training programmers for new employees at Shangri La.
Night Manager
Yarra Valley Lodge
01.2021
- Accounting activities: Balancing hotel revenue and generating daily management financial reports, managing rebates, investigating refunds
- Supervised and Managed the Lodge’s Bar Activities and Events
- Managed safety and security of the Lodge overnight
- Managed the entire staff including the night auditor of the Lodge at night
- Directed invoices to travel agents, guests and balancing travel agent commissions
- Managed customer care inquiries, complains and requests including tour planning and recommendations and arranging early morning breakfast requests
- Managed of reservation requests
- Act as a chief fire warden in case of fire emergency and acting as chief decision maker in case of any emergency in the hotel during the night
- Implemented Standard Operating Procedures and recommending purchase requests.
Managed my own courier service
01.2020
Jacklope Hotels
Balnarring
01.2019
Housemen and room attendant
The Hotel Windsor
01.2016 - 01.2019
Hilton Hotel
Colombo
01.2015 - 01.2016
Waters Edge Hotel
Colombo
01.2014 - 01.2015
Education
Master in Business Administration – leadership and innovation -
01.2024
Bachelor of Tourism and Hospitality Management - undefined
William Angliss Institute
01.2019
Diploma and Advanced Diploma of Hospitality - undefined
01.2015
G. C. E. Advanced Level - undefined
01.2013
Skills
- Experienced hotelier/ hospitality manager
- Customer service
- Problem solving
- Conflict resolution
- Accounting and Financial management
- Communication skills
- Customer rapport
- Guest Relations
- Property Management Systems
- POS Terminal Operation
- Team building and supervision
- Conflict Management
- Guest Services
- Proficient in Opera, Visual Basic and Microsoft office package
- Check-in and Check-out Procedures
Certification
- Microsoft Excel Certificate, Chisholm Institute of Melbourne, 2021
- First Aid Certification, Melbourne, 2021
References
- Mr. Richard Pietersz, Room Division and Facilities Manager, YarraValleyLodge
- Min Kim, Assistant front office manager, Shangri-La Cairns
- Karn Kapur, Former Rooms Division Manager, Shangri-La Cairns
Software
Interests
Finance trends
Leadership trends
Timeline
Night Manager
Yarra Valley Lodge
01.2021
Managed my own courier service
01.2020
Jacklope Hotels
Balnarring
01.2019
Housemen and room attendant
The Hotel Windsor
01.2016 - 01.2019
Hilton Hotel
Colombo
01.2015 - 01.2016
Waters Edge Hotel
Colombo
01.2014 - 01.2015
Guest Services Agent
BreakFree
Night Manger
Shangri-La the Marina
Master in Business Administration – leadership and innovation -
Bachelor of Tourism and Hospitality Management - undefined
William Angliss Institute
Diploma and Advanced Diploma of Hospitality - undefined
G. C. E. Advanced Level - undefined
- Microsoft Excel Certificate, Chisholm Institute of Melbourne, 2021
- First Aid Certification, Melbourne, 2021
Similar Profiles
Britney PriceBritney Price
Restaurant Front of House Manager and Housekeeping at Breakfree on Cashel StreetRestaurant Front of House Manager and Housekeeping at Breakfree on Cashel Street
SIDDHARTH SAKPALSIDDHARTH SAKPAL
Barista at Breakfree CafeBarista at Breakfree Cafe
Sharon ZEAITARSharon ZEAITAR
Maintenance Assistant at Accor Hotels, Apartments And Realty, BreakFreeMaintenance Assistant at Accor Hotels, Apartments And Realty, BreakFree