Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Hi, I’m

Gantulga Ganbaatar

Canberra,ACT

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

8
years of professional experience

Work History

Administrator
05.2020 - 08.2022

Job overview

  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collected, validated, and distributed information to employees.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Oversaw successful planning and execution of staff meetings, parties, and events.
  • Coached and mentored colleagues on successful working strategies and time management once per month.

Sales Manager
05.2016 - 08.2020

Job overview

  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Produced contracts, reports, letters, and proposals for clients.
  • Supervised a sales team of 5 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Resolved customer issues quickly and managed over 50 accounts to increase sales and meet quotas.
  • Targeted new markets and increased sales by 15 % through proactive sales and negotiation techniques.
  • Exceeded regional annual sales target by 10%.
  • Created and launched new online marketing strategies, resulting in 15% sales increase.

Hospitality Team Member
12.2018 - 03.2019

Job overview

  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
  • Greeted and assisted 50 guests every day and gathered information about each reservation.
  • Responded to over 30 telephone calls per day to provide information regarding reservations and room vacancies.
  • Increased revenue by implementing new ideas that resulted in full occupancy 6 days per week.

Research Assistant
08.2010 - 02.2012

Job overview

  • Performed statistical, qualitative, and quantitative analyses.
  • Attended 50 seminars and symposiums to improve overall knowledge and understanding.
  • Prepared more than 20 materials for reports, presentations, and submissions to peer-reviewed journal publications.
  • Performed everyday 2-5 experiments and research and documented findings.

Education

Austrasia College
Canberra

No Degree from Hospitality Administration And Management
11.2026

Heilongjiang University
China

Master of Science from Economics
07.2020

Mongolian University of Science And Technology
Mongolia

Master of Science from Engineering Technology
01.2012

Skills

  • Multitasking and Organization
  • Efficient Time Management
  • Polite Communication Skills
  • Self-Motivated
  • Proactive
  • Flexible and Adaptable
  • Personnel Scheduling
  • Work Planning and Prioritization
  • Customer Service
  • Customer Complaint Resolution

Languages

Mongolian
Native or Bilingual
Chinese (Mandarin)
Full Professional
English
Professional Working

Hobbies

Travel internationally

Reading biography book

Jogging in the nature

Hiking

Coffee lover

Timeline

Administrator

05.2020 - 08.2022

Hospitality Team Member

12.2018 - 03.2019

Sales Manager

05.2016 - 08.2020

Research Assistant

08.2010 - 02.2012

Austrasia College

No Degree from Hospitality Administration And Management

Heilongjiang University

Master of Science from Economics

Mongolian University of Science And Technology

Master of Science from Engineering Technology

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Gantulga Ganbaatar