Gantulga Ganbaatar
Canberra,ACT
8
years of professional experience
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Work History
Administrator
2 Years 3 Months- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Oversaw successful planning and execution of staff meetings, parties, and events.
- Coached and mentored colleagues on successful working strategies and time management once per month.
Sales Manager
4 Years 3 Months- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Produced contracts, reports, letters, and proposals for clients.
- Supervised a sales team of 5 people, stepping in to support employees and deliver smooth sales processes for clients.
- Resolved customer issues quickly and managed over 50 accounts to increase sales and meet quotas.
- Targeted new markets and increased sales by 15 % through proactive sales and negotiation techniques.
- Exceeded regional annual sales target by 10%.
- Created and launched new online marketing strategies, resulting in 15% sales increase.
Hospitality Team Member
3 Months- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Greeted and assisted 50 guests every day and gathered information about each reservation.
- Responded to over 30 telephone calls per day to provide information regarding reservations and room vacancies.
- Increased revenue by implementing new ideas that resulted in full occupancy 6 days per week.
Research Assistant
1 Year 6 Months- Performed statistical, qualitative, and quantitative analyses.
- Attended 50 seminars and symposiums to improve overall knowledge and understanding.
- Prepared more than 20 materials for reports, presentations, and submissions to peer-reviewed journal publications.
- Performed everyday 2-5 experiments and research and documented findings.
Education
No Degree - Hospitality Administration And Management
Master of Science - Economics
Master of Science - Engineering Technology
Skills
Multitasking and Organization
Efficient Time Management
Polite Communication Skills
Self-Motivated
Proactive
Flexible and Adaptable
Personnel Scheduling
Work Planning and Prioritization
Customer Service
Customer Complaint Resolution
Languages
Mongolian
Native or Bilingual
Chinese (Mandarin)
Full Professional
English
Professional Working
Hobbies
Travel internationally
Reading biography book
Jogging in the nature
Hiking
Coffee lover
Timeline
Administrator
05.2020 - 08.2022Read More
Hospitality Team Member
12.2018 - 03.2019Read More
Sales Manager
05.2016 - 08.2020Read More
Research Assistant
08.2010 - 02.2012Read More
Austrasia College
No Degree from Hospitality Administration And Management
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Heilongjiang University
Master of Science from Economics
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Mongolian University of Science And Technology
Master of Science from Engineering Technology
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