Overview
Work History
Education
Skills
Timeline
Work Availability
Work Preference
Languages
AccountManager

Gantuya Lkaasuren

Ulan Bator,Mongolia

Overview

12
12
years of professional experience

Work History

Senior Customer Relationship Manager

Trade And Development Bank
Ulan Bator, Mongolia
01.2022 - 05.2023
  • Built relationships with customers and community to establish long-term business growth.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Analyzed data on customer interactions, identifying trends and areas for improvement in service quality.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Developed and implemented strategic plans for improving client retention rates.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Strengthened customer relationships by understanding their unique needs and providing tailored solutions.
  • Managed accounts to retain existing relationships and grow share of business.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Customer Relationship Manager

Trade And Development Bank
Ulan Bator, Mongolia
12.2013 - 12.2021
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
  • Brought in new accounts through successful networking strategies and promotional approaches.
  • Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Explained very technical financial information to applicants in easy to understand language.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Developed and maintained relationships with customers.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Proactively identified solutions for customers experiencing credit issues.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Assisted customers with completing loan applications and other paperwork.
  • Processed loan applications and monitored progress from start to finish.
  • Resolved customer complaints regarding loan products and services, restoring trust and satisfaction.
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.

Bank Teller

Trade And Development Bank
Ulan Bator, Mongolia
10.2011 - 12.2013
  • Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings.
  • Sold and cross-sold bank products to new and existing customers.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Counted and packaged currency and coins.
  • Removed mulilated currency from circulation.

Education

High School Diploma - undefined

Erdenet Complex
Erdenet City, Mongolia
2007

Bachelor of Arts - Teacher of Mathematics And Information Science

National University of Mongolia
Ulan Bator, Mongolia
2011

Bachelor of Science - Financial Managment

Institute of Finance And Economics
Ulan Bator, Mongolia
2014

Skills

  • Customer service
  • Account development
  • Product and service sales
  • Brand management
  • Sale expertise
  • Customer rapport
  • Management collaboration
  • Account management
  • Oral and written communication
  • Sales reporting

Timeline

Senior Customer Relationship Manager

Trade And Development Bank
01.2022 - 05.2023

Customer Relationship Manager

Trade And Development Bank
12.2013 - 12.2021

Bank Teller

Trade And Development Bank
10.2011 - 12.2013

High School Diploma - undefined

Erdenet Complex

Bachelor of Arts - Teacher of Mathematics And Information Science

National University of Mongolia

Bachelor of Science - Financial Managment

Institute of Finance And Economics

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part TimeInternshipContract WorkFull Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureFlexible work hoursCareer advancementPersonal development programsWork from home optionPaid time off

Languages

English
Upper intermediate (B2)
Mongolian
Bilingual or Proficient (C2)

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Gantuya Lkaasuren