Summary
Overview
Work History
Education
Skills
Timeline
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Gao Yer Chang

Cairns

Summary

Dynamic and dedicated professional with a strong background in customer service and nail care, honed at Beauty In Nails. Proven ability to build lasting client relationships and deliver exceptional results in nail polish application and hygiene standards. Committed to enhancing customer satisfaction through personalized service and expert advice.

Overview

8
8
years of professional experience

Work History

Pizza Server

Pedro's Pizza
04.2016 - 08.2019
  • Developed rapport with regular customers, fostering loyalty through personalized service and attention to detail.
  • Assisted with maintaining a clean and organized dining area for an enjoyable atmosphere.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Maintained accurate knowledge of the menu, allowing for efficient communication with customers about ingredients and dietary restrictions.
  • Supported team members by assisting with food preparation tasks during peak hours, streamlining the overall workflow.

Nail Technician

Beauty In Nails
02.2021 - 07.2024
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Offered advice and recommended products to improve and maintain nails.

Education

Bentley Park College
Cairns, QLD

Skills

  • Customer service
  • Appointment management
  • Nail polish application
  • Transactions and cash handling
  • Patience and empathy
  • Multitasking

Timeline

Nail Technician

Beauty In Nails
02.2021 - 07.2024

Pizza Server

Pedro's Pizza
04.2016 - 08.2019

Bentley Park College

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Gao Yer Chang