Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

GARDENIA HANSEN

Sydney,NSW

Summary

Experienced Office Administrator and Support Coordinator with a demonstrated history of working in the education management and Law Industry. Skilled in Sales, Customer Relationship Management (CRM), Customer Satisfaction, Administration, and Writing. Strong administrative professional with a Bachelor's degree focused in Criminal Justice and Social Science from Western Sydney University.

Overview

8
8
years of professional experience

Work History

Administrator

DHL
05.2022 - 09.2023
  • General Hands – Pick Packing
  • Picking and Packing orders with deadlines
  • Voice Picking
  • Processing and assessing returns
  • Assisting with creating post labels
  • Maintained personnel records and updated internal databases to support document management.
  • Improved Overall Warehouse Efficiency by 10% through effective collaboration with the warehouse team, implementing process improvements and enhancing productivity.

Administrative Assistant

Herbert Smith Freehills, HSF
11.2021 - 05.2022
  • legal files, both physical and digital, ensuring quick access to case-related documents and streamlining case management.Main contact as support for Disputes – Commercial Litigation team
  • Tasked to support 14 Solicitors, 3 Graduates, 3 Partners and 4 Legal Assistants
  • Assisting with internal functions such as, meeting room bookings and organisations, base support for IT equipment set up/malfunctions
  • Tasked to reconcile all legal members' expenses using “Fraedom” to reimburse or charge expenses.
  • Managing emails and calendars on behalf of lawyers
  • Opening new matters and closing matters in line with lawyer's capacity
  • Office Coordinator – ensuring desks and rooms are booked upon arrival to office for proper sanitation purposes
  • Organising social events such as team lunches, dinners and drinks
  • Assisting in day-to-day operations such as printing, binding, time entering and meeting reminders/organisations.
  • Archived and maintained 200+ legal files, both physical and digital, ensuring quick access to case-related documents.

Support Coordinator | Enrolment Officer

REACH For Training, RTO
01.2019 - 11.2021
  • Supporting 5 trainers and students with their queries
  • Careers advisor – providing ideal courses based on their future aspirations
  • Entering, archiving and filing old files
  • Hosting open days and explaining course information to students
  • Creating presentations for students regarding start dates, useful links, contact information and a maps
  • Attending marketing and networking events to support business development
  • Booking appointments with students and trainers to identify where further support is required
  • Tasked to make 30 calls a day to persuade and influence new students to study
  • Assist students with language barriers and intellectual disabilities to complete tests and fill enrolment forms
  • Managed course materials effectively, resulting in a 20% decrease in resource-related delays and enabling trainers and students to access up-to-date materials promptly.
  • Achieved a 98% student satisfaction rate by providing personalised student assistance, aiding in navigating course requirements, and addressing academic challenges.

Staff Member – Cashier

McDonald's
06.2015 - 11.2018
  • Tasked to stock equipment regularly to ensure operations run smoothly
  • Cash handling and changing of cashier draws
  • Ensuring restaurant is clean
  • Coordinating new staff when needed
  • Training new staff members in restaurant operations.
  • Achieved a 98% customer satisfaction rate by providing efficient and friendly service, handling inquiries, and resolving issues promptly.
  • Effectively resolved customer complaints and concerns

Education

Bachelor of Policing -

Western Sydney University
Kingswood, NSW
04.2022

Certificate in Workforce Essentials -

Charles Sturt University
2019

Diploma of Social Science -

Western Sydney University
Sydney, NSW
2019

HSC -

Emmaus Catholic College
Kemps Creek, NSW
2017

Skills

  • Microsoft Outlook, Excel, Power Point, One Note, Teams, Word
  • Legal Systems such as Fraedom, Expert Time, Expert Classic, Matter Management, Records Manager
  • Strategic Planning
  • Business Administration
  • Administrative Support
  • Recordkeeping and File Management
  • Deadline Adherence
  • Office Management
  • Coordinate Events

Accomplishments

  • Responsible Conduct of Gaming (2018)
  • Responsible Service of Alcohol (2018)
  • Drivers License and own vehicle

Timeline

Administrator

DHL
05.2022 - 09.2023

Administrative Assistant

Herbert Smith Freehills, HSF
11.2021 - 05.2022

Support Coordinator | Enrolment Officer

REACH For Training, RTO
01.2019 - 11.2021

Staff Member – Cashier

McDonald's
06.2015 - 11.2018

Bachelor of Policing -

Western Sydney University

Certificate in Workforce Essentials -

Charles Sturt University

Diploma of Social Science -

Western Sydney University

HSC -

Emmaus Catholic College

Similar Profiles

CREATE PROFILE
GARDENIA HANSEN