Gareth Goldsby
Mulgrave,VIC
Summary
My career journey with CAPS Australia started in 2008, servicing and maintaining Ingersoll Rand rotary and CENTAC air compressor products.
In my 17 years at CAPS Australia, I specialized in the CENTAC centrifugal business. This is where I developed an understanding of managing key customers, as well as account management, quoting CENTAC overhauls of up to $1 million AUD.
Serving as CAPS Australia's Service Manager for Melbourne, established a new team of nine and accomplished aftermarket service budget for FY 22, 23, and 24, in addition to achieving all KPIs detailed in position description.
In my 17 years at CAPS Australia, I have enjoyed being part of a dynamic company. My commitment and dedication to CAPS growth have granted me the opportunity for my own personal development within the business.
I now look to take the next step in my journey by formally applying for the CAPS Australia Melbourne branch manager position.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Service Manager
CAPS Australia
Mulgrave, VIC
03.2022 - Current
- Coordinated support plans in alignment with individual needs and goals.
- Facilitated regular team meetings to foster communication and collaboration.
- Monitored client feedback to identify areas for service improvement.
- Resolved customer complaints in a timely manner.
- Managed service staff to ensure customer satisfaction, and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Maintained accurate records of all service requests, including resolution times, and costs incurred.
- Reviewed customer billing statements for accuracy prior to release.
- Created detailed reports on service activities for senior management review.
- Monitored employee performance through key metrics analysis.
- Forecasted department goals and objectives, and enforced deadlines for quality service and speedy task completion.
- Managed growth and oversight of CAPS Australia (Melbourne) service budgets and KPIs for the position.
- Facilitated the onboarding process for new employees.
Service Supervisor
CAPS Australia
Mulgrave, VIC
08.2019 - 03.2022
- Collaborated with management to implement process improvements for service delivery.
- Built strong relationships with customers through effective communication skills.
- Performed regular inspections of work areas to identify potential safety hazards.
- Identified training needs among staff members and provided appropriate coaching sessions.
- Addressed areas that needed improvement and observed team's performance.
- Ensured all equipment was maintained in safe working order by performing regular maintenance checks.
- Manage CAPS Australia key accounts, encompassing rotary and centrifugal clients.
- Facilitated technical assistance for CAPS technicians and customers.
Senior Service Technician
CAPS Australia
Mulgrave, VIC
03.2010 - 08.2019
- Troubleshot and fixed rotary and centrifugal air compressors while adhering to safety regulations.
- Aided CAPS technicians and key customers with technical support.
- Collaborated with team members to troubleshoot technical issues effectively.
- Provided training and mentorship to junior technicians on best practices.
- Documented service reports detailing repairs and maintenance performed.
- Actively participated in team meetings to discuss progress updates on projects.
- Created detailed reports documenting all completed tasks related to customer service calls.
- Performed preventative maintenance on customer equipment according to established procedures.
- Collaborated with other departments such as sales, marketing, and product development when necessary.
- Utilized specialized tools and diagnostic software programs to analyze system performance issues.
- Communicated updates on project progress effectively both verbally and in writing.
- Kept abreast of industry changes through ongoing research and training sessions.
Service Technician
CAPS Australai
Mulgrave, VIC
03.2008 - 03.2010
- Diagnosed and repaired equipment malfunctions effectively and efficiently.
- Conducted routine maintenance on various machines and tools regularly.
- Collaborated with team members to ensure operational safety standards were met.
- Maintained accurate records of service activities and repairs performed.
- Utilized diagnostic tools to identify issues in machinery promptly.
- Communicated clearly with clients to understand their service needs and expectations.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Repaired faulty components such as motors, pumps, valves, switches.
- Conducted service appointments to diagnose and fix problems.
- Inspected equipment for proper operation and safety hazards prior to use.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Logged services performed in service ticket system.
- Installed new systems according to manufacturer specifications.
Field Service Engineer
Belliss & Morcom
Glouster, England
02.2000 - 01.2008
- Implemented extensive servicing and overhauls for Belliss & Morcom low, medium, and high-pressure reciprocating air compressors.
- Collaborated with clients to understand service needs and provide solutions.
- Conducted on-site maintenance and repair of equipment for optimal performance.
- Recommended equipment design changes and upgrading.
- Managed administrative operations, purchase orders, quotations, time sheets and expense sheets.
- Performed complex technical functions on electrical systems to support engineers including set up, operation, maintenance, calibration and troubleshooting.
- Adhered strictly to safety guidelines when performing service tasks onsite.
- Supervised unloading and positioning of equipment and provided instructions to site staff during installation.
- Analyzed problems using advanced diagnostic tools such as logic analyzers, oscilloscopes.
- Collaborated closely with internal teams including Sales, Support and Engineering.
- Submitted reports to professionals following field visits.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
Service Technician
Compressed Air Services
Newport Gwent , South Wales
07.1996 - 01.2000
- Conducted routine maintenance on various machines and tools regularly.
- Diagnosed and repaired equipment malfunctions effectively and efficiently.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Conducted service appointments to diagnose and fix problems.
- Inspected equipment for proper operation and safety hazards prior to use.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Logged services performed in service ticket system.
- Tested repaired items to ensure functionality before returning them to customers.
- Assembled components into complete systems following blueprints or other instructions.
Skills
- Budget management
- Team leadership
- Time management
- Budget control
- Customer relationship management
- Performance monitoring
- Effective communication
- Reporting and documentation
- Client retention strategies
- Deadline driven
- Goal oriented
- Interpersonal relationships
- Productivity monitoring
- KPI monitoring
- Policy and procedure enforcement
- Culture development
- Workplace safety
Affiliations
- Family man who enjoys camping, fishing, and motorcycles
Accomplishments
- I have been a long-term employee with CAPS Australia, and in 2019, I received Employee of the Year
- Completed basic and advanced rotary training
- Completed basic and advanced CENTAC training (Singapore)
- Completed CENTAC advanced controls training in Singapore
- Completed CENTAC C1000 training (Italy)
- 2022 developed the Melbourne service team
- FY 22, 23, 24 achieved aftermarket spare parts, service, branch rental budgets
- Successfully completed conflict management training at Swinburne University in 2025
- Successfully completed supervisor and management training at Swinburne University.
Certification
- Full Australian driver's license
- Full United kingdom drivers license
- Ingersoll Rand factory trained
- High-risk license LF & DG
Languages
English
Professional
References
References available upon request.
Timeline
Service Manager
CAPS Australia
03.2022 - Current
Service Supervisor
CAPS Australia
08.2019 - 03.2022
Senior Service Technician
CAPS Australia
03.2010 - 08.2019
Service Technician
CAPS Australai
03.2008 - 03.2010
Field Service Engineer
Belliss & Morcom
02.2000 - 01.2008
Service Technician
Compressed Air Services
07.1996 - 01.2000
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