Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gareth Metherell

Summary

Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.

Overview

9
9
years of professional experience

Work History

Customer Service Officer

Eziway Salary Packaging
03.2024 - Current

SKILLS & RESPONSIBILITIES.

  • Portfolio Management – Ensuring all documents are up to date and ATO compliant to assist employers and employees with their pays processing.
  • Reconciliation – Maintaining a well documented trail of all money transferred in and out of accounts to assist employer's payroll teams with reconciling any accounts or filing end of financial year reports.
  • Leadership and Expertise – Taking on a leadership role to assist all members of my team to stay on task and to train new staff on maintaining ATO compliance and the systems used at Eziway.
  • Customer Service – Prioritising every customer interaction and ensuring that they are heard and feel important for the entirety of the interaction.
  • Attention to Detail – Dealing with sensitive information and people's salaries a keen perception and understanding of customers needs allows me to deliver the best service I am capable of.

Support Worker/Systems Administrator

The MISFIT Project
05.2022 - 04.2024

SKILLS & RESPONSIBILITIES.

  • Role Modelling – Leading by example and using my own lived experiences to help nurture the growth and encourage independent thinking and living of numerous youths in my community.
  • Planning and Structure – Developing plans for activities and programs with meaningful objectives and milestone-based goal to promote a healthy growth while providing a safe environment for young people to find their place in the world.
  • Payroll and Administration – Building a connected system that allows staff to easily fill a fortnightly timesheet based on their roster that uses the same data to populate CSV files for automated invoicing to clients.
  • Building Rapport – Networking and building relationships with all members from different communities to help build a larger community and create new opportunities for youth to thrive in.

Assistant Venue Manager

ALH
06.2016 - 05.2022

SKILLS & RESPONSIBILITIES.

  • Responsible Gambling – Building a culture and training staff to assist all customers with real help to keep their gambling as a recreational hobby.
  • Fast Paced Multitasking – Running multiple sections of hotels simultaneously throughout the day and delegating tasks as required to create a seamless service across the board.
  • Customer Service – Building rapport over short interactions and creating a safe environment for patrons to wind down and socialise.

Education

Diploma of Information Technology - ICT50220 Diploma of IT

Monarch Institute
Online
01-2026

Year 12 VCAL -

Swinburne University
01-2013

Skills

  • Customer support
  • Data entry
  • Customer focus
  • Documentation and reporting
  • Payment processing
  • Account management
  • Program management
  • Technical support

Timeline

Customer Service Officer

Eziway Salary Packaging
03.2024 - Current

Support Worker/Systems Administrator

The MISFIT Project
05.2022 - 04.2024

Assistant Venue Manager

ALH
06.2016 - 05.2022

Diploma of Information Technology - ICT50220 Diploma of IT

Monarch Institute

Year 12 VCAL -

Swinburne University
Gareth Metherell