Experienced Group Operations Manager with a proven track record in successfully managing multiple concepts and outlets across Asia, Australia, Canada, and the UK.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Manager Australia/Asia
Lukumades Australia
Melbourne, Australia
05.2022 - 11.2023
Responsible for support for all franchise stores in Australia and Indonesia
Work with the team to reshape SOP manuals for the group
Reshaping supplier network
PROJECT MANAGER / DIRECTOR OF OPERATIONS
THE BUTCHERS CLUB
Hong Kong/Indonesia
01.2014 - 02.2022
Recruited to develop new restaurant concept rollouts in Hong Kong and Indonesia
Budgeting, menu planning, staff hiring, equipment purchasing, site selection, regulatory compliance, design and fit out
Current Board Member at Bali, Indonesia location
PROJECT MANAGER
GREAT VISION GROUP
01.2013 - 01.2014
Brought on by this Food & Beverage group to develop, design, open, staff and run Bulldogs Bar & Grill and Forbes Bar & Grill, each representing 20 employees and up to $1.5M USD in annual revenue
REGIONAL OPERATIONS OFFICER
WINDY CITY LTD
Hong Kong
01.2011 - 01.2012
Hired by board of directors to complement team for expansion into mainland China
Duties included project management of store builds, store renovations
Set up and operations
Partnered with vendors and suppliers to effectively manage, budget and get best support from vendors
Such as full financial support for new bar
REGIONAL MANAGER
ECLIPSE MANAGEMENT
Hong Kong
01.2005 - 01.2011
In charge of working with and developing store managers in respect to their restaurant operations for multiple concepts throughout this world-class city, including $7million USD Mexican and $8 million USD Pub Divisions
Supervised all food service functions through three locations
Also oversaw all new store designs, renovation and builds
Education
Advanced Diploma - Hospitality Management
Australian Institute of Business
Open Water Diving Instructor -
SSI and Padi
Hygiene Manager -
Hong Kong University
Management Training -
Gustav Kaiser
Management course -
Jim Clemmer
Skills
Relationship Building
Analytical Skills
Team Building
Store Renovations and fit out
Project Management
Staff retention
Multi-unit operations management
Conflict Mediation
Team Building/Leadership
Project management abilities
Hospitality
Regulatory Compliance
Purchasing
New Business Development
Customer Service
Business Planning
P&L Management
Business Development
Inventory Management
Labor Relations
Budgeting and cost control
Hobbies and Interests
Scuba Diving
Cooking
Camping 4x4
References
James Fortier Shake Shack International, Jfortierhk@msn.com , +852 94746351
Adam Funnell, Private, adamfunnell13@gmail.com, +44 7516 310146
Senior Manager, Procurement and Assets, Hotel Operations at P&O Cruises Australia / Carnival AustraliaSenior Manager, Procurement and Assets, Hotel Operations at P&O Cruises Australia / Carnival Australia