Summary
Overview
Work History
Education
Skills
Interests
Timeline
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GARETH RITCHIE

STOCKPORT,Registered keeper

Summary

Dynamic Parts Advisor with extensive experience at Williams JLR Manchester, excelling in customer service and team collaboration. Proven track record in enhancing sales through effective upselling and maintaining optimal inventory levels. Skilled in proprietary software systems and adept at resolving customer inquiries, ensuring satisfaction and loyalty. Strong at adapting to changing demands, providing reliable support in dynamic environments.

Overview

13
13
years of professional experience

Work History

Parts Advisor

LAMBORGHINI MANCHESTER
12.2024 - 07.2025
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Developed comprehensive understanding of proprietary software systems used for cataloguing, ordering, invoicing, and record-keeping purposes within the industry.
  • Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Maintained optimal supply levels by ordering new parts from catalogues and vendor websites.
  • Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
  • Ordered parts from various distributors to fulfill demands.

Parts Advisor

Williams JLR
08.2012 - 11.2024
  • Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
  • Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
  • Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
  • Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
  • Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
  • Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
  • Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
  • Improved inventory management by implementing efficient tracking systems and conducting regular audits.
  • Conducted thorough research on specialized or hard-to-find parts, leveraging industry connections and expertise to locate the necessary components for customers.
  • Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Adhered to company guidelines for performance and compliance.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Stocked and managed stock of parts.
  • Maintained clean and neat parts counter and sales floor.
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.

Education

High School Diploma -

Marple Ridge High School
Marple Stockport
05-1986

Skills

  • Customer service

  • Team collaboration

  • Attention to detail

  • Payment processing

  • Stock replenishment

  • Time management abilities

  • Complaint handling

  • Computer literacy

  • Product knowledge

  • Self motivation

  • Cash handling

  • Excellent communication

Interests

  • Watching Movies and TV Shows
  • Music
  • Participating in various activities, including snooker, walking, and going to various concerts and comedy gigs

Timeline

Parts Advisor

LAMBORGHINI MANCHESTER
12.2024 - 07.2025

Parts Advisor

Williams JLR
08.2012 - 11.2024

High School Diploma -

Marple Ridge High School

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GARETH RITCHIE