Garima Singh
NSW
Summary
A qualified IT professional with 20 years proven experience working as trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Overview
18
18
years of professional experience
Work History
Business Analyst/Release Manager
Tabcorp Corporation
10.2021 - 03.2023
- Project: Wagering and Media
- Gathering requirements; documentation
- Facilitating of business solution workshops (& training) involving participants from Senior management; business users and end users
- Collaborating with functional, data and integrations team members throughout system design to understand solution
- User Acceptance Testing, Designing, coordinating tests with end users (ensure user experience) on website and App (both iOS and Android)
- Post Implementation Validation
- Running releases End to End
Business Analyst
Craveable Brands
04.2021 - 10.2021
- Digital Transformation
- Gathering requirements; documentation
- Creating “As Is” and “To Be” states along with process/user journey/story flows
- Facilitating of business solution workshops (& training) involving participants from Senior management; business users and end users
- User Acceptance Testing, Designing, coordinating tests with end users (ensure user experience) on website and App (both iOS and Android)
- Adoption, retention, gathering feedback from Customers and End users to mitigate risks and make amendments.
Business Analyst/Test Manager
Cerebral Palsy Alliance
03.2020 - 12.2020
- Project: CPA-HRIS/Financial Management (Workday Implementation)
- Collaborated with stakeholders to define project objectives and criteria
- Creating Project Test strategy and Test plan
- Managing development of test scenarios for End-to-End Testing and User Acceptance Testing for Website and App (both iOS and Android)
- Creating and coordinating Defect Management process, working with developers and functional teams for break-fix support
- Interacted with internal customers to understand business needs and translate into requirements and project scope
Business Analyst/Test Manager
Commonwealth Bank of Australia
10.2019 - 01.2020
- Calypso, Workday (Contract generation, Onboarding,)
- Creating Project Test strategy and Test plan
- Translating business processes into Testing scripts
- Conduction workshops to define, scope, refine and prioritise requirements
- Conduct analysis of “To be” processes with view to ensure all relevant scenarios are tested
- Perform gap analysis, including impact assessments
- Ensure documents have been reviewed and signed off by impacted teams and respective policy/process owner(s)
- Conducted interviews with key business users to collect information on business processes and user requirements
Business Analyst/Test Manager
TekTorch Solutions Pty Ltd
08.2018 - 10.2019
- Care seekers Marketplace
- Managed test preparation & execution of UAT
- Working as part of focused team including architects, UX specialists, project managers, delivery team, and business stakeholders
- Defining outcomes and requirements that meet customer and business needs, feeding into market engagement/solution selection phase
- Identify outcomes desired including needs, preferences, and pain points and communicate impact of constraints (including solution, schedule and budget)
- Involved in troubleshooting and triaging of defects with different stakeholders to drive towards root cause identification and resolution.
Sr Systems Test Lead
Cubic Transportation Systems
12.2010 - 08.2018
- Managed testing tasks for each sprint/release ensuring deliverables are met for Sydney bus, rail/light rail and ferry using devices like Rail Gates, E2 Gates, FLRs and Bus BVs
- Authored test cases and involved in end-to-end testing of Opal Product cards (Employee, Free Travel, Single Trip and Student Cards) and 2016 Opal Fare Reforms
- Involved in testing customer lifecycle using CRM App, Opal website and Opal App.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment
- Proved successful working within tight deadlines and a fast-paced environment
Acting Test Manager/Business Analyst
Cubic Transportation Sys
02.2018 - 06.2018
- Project: Workday
- Designed and created test scripts to address business scenarios
- Worked closely with business users, vendors to bridge gaps
- Managed test preparation & execution of UAT
- Co-ordinated UAT, provided business user support and conducted formal end user training.
Sr Systems Test Engineer
Commonwealth Bank Australia
06.2010 - 12.2010
- Project: Prepaid Cards
- Performing Sanity, Functionality, Regression, Security, Systems Integration, Performance, GUI, UAT and backend testing
- Presenting Requirements and Testing Strategies on each module to clients
- Liaising with internal and external Clients and business stakeholders
- Involved in designing and presenting Test conditions walkthrough to team
- Worked on different Front-Line channels used within CBA to perform End to End testing (Example: Commsee, Netbank etc.)
- Gained hands-on experience, testing different financial devices / applications like ATM Terminals, EFTPOS Terminals, POS using green screens (Mainframes)
Business Analyst
APRA
02.2009 - 06.2010
- Project: PAIRS (Probability Assessment and Impact Rating System)
- Developing, reviewing, and coordinating test and requirement documents throughout system development life cycle
- Executing test scripts and coordinating test activities performed by other testers to ensure systems are fully tested and performed to specifications
- Working on internal business improvement tasks such as standardisation of processes and documentation
- Developing, in conjunction with software developer, mock-up of screens and reports to verify requirements, processes and data requirements
- Involved in creating Test Plan and writing test scenarios.
Sr. Test Engineer
Iron Mountain Company
01.2008 - 09.2008
- Project: Stratify Projects
- Lead quality assurance team of three members
- Involved in creating Test strategies, test cases, test coverage matrix, user training documentation
- Managed end-to-end responsibilities for system testing, regression testing and integration test
- Liaised with business users, business analysts, and technical architects to determine test requirement specifications and identifying risks involved
- Acted as UAT coordinator, provided client support and formal end user training
- Utilised HP Quality Centre and Microsoft Test Manager for defect tracking, requirement traceability and tracking test case progress.
Sr. Test Engineer
Symphony Services
06.2005 - 07.2007
- Siebel Ver 7.8 & 8.0
- Involved in testing applications of Siebel Like ERM, Microsite Management, Content Management, Scheduler, The Field Service, Siebel Sales
- Responsible for Identifying gaps in test scenarios and documenting customer reported bugs as test cases to ensure better coverage
- Responsible for testing areas of integration across 3 domains (Scheduler, ADM Scheduler and Professional Services) and performed UAT on same.
Education
Bachelor of Technology - Electronics & Communications
SSEC
03.2003
Skills
- HR Management Tool: Workday
- Release Management
- Defect management: Visual Studio Online, HP Quality Centre, JIRA, Microsoft Planner, Trello
- Project Methodologies: Agile (Scrum, Kanban), and Waterfall
- Configuration Management Tools: SharePoint, Confluence
- Process Flow Diagram Creation, Acceptance Criteria, Functional Requirements Specification (FRS)
Timeline
Business Analyst/Release Manager
Tabcorp Corporation
10.2021 - 03.2023
Business Analyst
Craveable Brands
04.2021 - 10.2021
Business Analyst/Test Manager
Cerebral Palsy Alliance
03.2020 - 12.2020
Business Analyst/Test Manager
Commonwealth Bank of Australia
10.2019 - 01.2020
Business Analyst/Test Manager
TekTorch Solutions Pty Ltd
08.2018 - 10.2019
Acting Test Manager/Business Analyst
Cubic Transportation Sys
02.2018 - 06.2018
Sr Systems Test Lead
Cubic Transportation Systems
12.2010 - 08.2018
Sr Systems Test Engineer
Commonwealth Bank Australia
06.2010 - 12.2010
Business Analyst
APRA
02.2009 - 06.2010
Sr. Test Engineer
Iron Mountain Company
01.2008 - 09.2008
Sr. Test Engineer
Symphony Services
06.2005 - 07.2007
Bachelor of Technology - Electronics & Communications
SSEC
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