GARJA VASWANI
Burwood,VIC
Summary
Seeking an organization with a constructive and innovative work culture where my education, experience, and intellectual skills can be efficiently utilized. Aspiring to become an asset to the organization, contributing towards its growth and development.
Overview
14
14
years of professional experience
Work History
Senior Customer Support Officer
TheirCare Pty Ltd
04.2023 - Current
- Analyzed call center performance data regularly to identify areas for improvement in terms of quality assurance standards.
- Collaborated with cross-functional teams such as sales, operation, marketing. to develop innovative solutions that meet customer requirements.
- Developed comprehensive procedures for customer service operations and created training materials for new staff members.
- Provided technical assistance to customers in resolving Service-related issues.
- Developed and maintained strong customer relationships through effective communication.
- Investigated, analyzed and resolved complex customer queries.
- Coordinated with internal teams to ensure timely resolution of customer inquiries.
- Assessed customer feedback to identify areas for improvement in service quality.
- Monitored customer support queues and responded promptly to requests.
- Trained junior team members on best practices for providing superior customer service.
- Created knowledge base articles for frequently asked questions.
- Identified opportunities for process improvements within the customer support team.
- Maintained up-to-date records of all interactions with customers.
- Ensured compliance with relevant policies and regulations related to customer service operations.
- Adhered to established guidelines while responding to customers via telephone or email.
Mentor Coordinator
TheirCare Pty Ltd
02.2021 - 03.2023
- Provided guidance and support to cluster services.
- Compliance visits and preparing services for assessment and rating.
- Facilitated orientation sessions for newly onboarded coordinators and educators.
- Created individualized programs based on individual service needs and interests.
- Fostered positive relationships between school involved in the program and wider community.
- Coordinated special events such as Incursions, Excursions, community events, etc.
- Ordered resources as needed to ensure successful outcomes.
- Collaborated with other departments within the organization to provide comprehensive services.
- Attended networking events to build and foster partnerships that could benefit from our services.
- Prepared weekly newsletters, Term reports summarizing recent accomplishments and upcoming activities for distribution among families.
Faculty member NAATI CCL
A One Australia Education Group
12.2019 - 06.2022
- Preparing material
- Vocabulary list
- Taking interactive classes
- Takings mock tests
- Providing feedback
- Providing 1 to 1 support to students who need extra practice
- Marking attendances
- Maintaining records of dialogues practised
Co-ordinator
Junior Adventures Group
08.2018 - 01.2021
- Company Overview: Co-ordinator at Oshclub (BSC ASC and VAC Care)
- Marking Roles
- Engaging children in safe & fun environment
- Interaction with kids and Teaching virtues
- Programming, planning and implementation of events
- Taking care of kids and regular head counts
- Risk assessments
- Maintaining complete Hazard checklist
- Writing QIP, SIP and audit tool
- Maintaining Reports
- Maintaining strong relationship with school and families
- Making Rosters
- Planning and ordering for school holiday program
- Co-ordinator at Oshclub (BSC ASC and VAC Care)
Co-ordinator
Camp Australia
08.2017 - 07.2018
- Company Overview: Co-ordinator (Before & After School Care)
- Marking Roles
- Engaging children in safe & fun environment
- Interaction with kids and Teaching virtues
- Programming, planning and implementation of events
- Taking care of kids and regular head counts
- Maintaining complete Hazard checklist
- Maintaining health & hygiene
- Co-ordinator (Before & After School Care)
IELTS & Spoken English Faculty
Care Immigration and Visa Services
03.2017 - 06.2017
- Teaching IELTS modules - Speaking, Listening, Writing and Reading
- Handling queries related to IELTS classes and examination
- Test paper setting & checking
- Reporting & maintaining overall progress of the student
- Student counselling
- Developing ideas and marketing strategies in order to help promote the business
IELTS Faculty
First Step Overseas Consultants
12.2014 - 11.2016
- Teaching IELTS modules - Speaking, Listening, Writing and Reading
- Handling queries related to IELTS classes and examination
- Test paper setting & checking
- Reporting & maintaining overall progress of the student
- Student counselling
- Actively taking part in British Council and IDP Australia seminars regarding IELTS coaching
Class Teacher
Bright English School
06.2010 - 05.2013
- Taking English teaching classes
- Conducting examinations
- Checking exam papers and homework
- Evaluating results
- Maintaining students records
- Organizing Parents-Teachers meet
- Student counselling
Education
Diploma of Early Childhood Education and Care -
Australian College of Teacher Aides and Childcare
01.2019
Diploma of interpreting and translating - NAATI
SIIT – Sydney institute of interpreting and translating
01.2018
Masters in Accounting And Taxation -
National College of Commerce
01.2012
Bachelor of Commerce -
New L.J. Commerce College
01.2010
Primary, Secondary and Higher Secondary -
Divine Buds English School
01.2007
Skills
- Efficient writing skills
- Interpersonal skills
- Analytical computer skills
- Advanced understanding of Microsoft Word
- Advanced understanding of Microsoft PowerPoint
- Advanced understanding of Microsoft Excel
- Advanced understanding of Microsoft Outlook
- Advanced understanding of Internet Explorer
- Team Player
- Communication skills
- Self-directed
- Quick learning skills
- Sound perception skills
- Problem-solving skills
- Positive outlook
- Patience
- Determination
- Time management skills
- Ability to prioritize work procedures
- Building strong professional relationships
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Hobbies and Interests
- Reading
- Listening Music
- Travelling
Personal Information
- Date of Birth: 01/02/90
Timeline
Senior Customer Support Officer
TheirCare Pty Ltd
04.2023 - Current
Mentor Coordinator
TheirCare Pty Ltd
02.2021 - 03.2023
Faculty member NAATI CCL
A One Australia Education Group
12.2019 - 06.2022
Co-ordinator
Junior Adventures Group
08.2018 - 01.2021
Co-ordinator
Camp Australia
08.2017 - 07.2018
IELTS & Spoken English Faculty
Care Immigration and Visa Services
03.2017 - 06.2017
IELTS Faculty
First Step Overseas Consultants
12.2014 - 11.2016
Class Teacher
Bright English School
06.2010 - 05.2013
Diploma of interpreting and translating - NAATI
SIIT – Sydney institute of interpreting and translating
Bachelor of Commerce -
New L.J. Commerce College
Primary, Secondary and Higher Secondary -
Divine Buds English School
Diploma of Early Childhood Education and Care -
Australian College of Teacher Aides and Childcare
Masters in Accounting And Taxation -
National College of Commerce
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