April Gater
Wondunna,QLD
Summary
Efficient Medical Receptionist with high productivity and task completion. Skilled in patient scheduling, medical records management, and medicare billing. Thrive on communication, organization, and multitasking abilities to deliver exceptional support in fast-paced medical environments. Excel in teamwork, problem-solving, and adaptability to meet diverse patient needs and uphold clinic standards.
Overview
21
21
years of professional experience
Work History
Senior Medical Receptionist
Union Street Family Medical
09.2021 - 12.2024
- Managed front desk operations for busy medical practice, ensuring seamless patient flow for 4 doctors and 2 nurses.
- Utilized GENIE software on Apple MAC to coordinate appointments, streamline patient records, process billing and communications with staff and doctors.
- Coordinated staff rostering to maintain optimal coverage and enhance reception service quality.
- Processing Medicare/DVA claims, Invoicing, Eftpos and cash handling.
- Maintained office and medical supplies, ensuring availability and preventing disruptions in patient care.
Phlebotomist
Laverty Pathology
09.2012 - 08.2022
- Perform venesection and capillary puncture
- Maintained and sterilized phlebotomy equipment, ensuring compliance with health and safety regulations to promote patient safety.
- Perform Electrocardiograms, Holter Monitoring and Blood Pressure Monitoring
Grocery Team Member
Ritchies IGA
08.2019 - 11.2021
- Replenished stock and ensured proper rotation to maintain product quality and freshness
- Executed recovery and faced products to enhance store appearance and accessibility for customers
AIN
Coffs Harbour Nursing Centre
05.2007 - 09.2012
- Delivered comprehensive personal care to enhance residents' daily well-being
- Administered wound care and applied appropriate dressings to promote healing
- Managed medication administration and maintained accurate documentation in residents' charts
Night Fill
Woolworths
Park Beach, NSW
01.2006 - 01.2007
- Replenished and rotated stock to ensure product availability
- Executed recovery and faced up merchandise to improve store presentation and customer experience
Night Fill
Woolworths
Willows Shopping Centre
01.2004 - 01.2005
- Replenished stock and implemented rotation to maintain product freshness
- Executed recovery and faced up merchandise to enhance presentation and accessibility
Education
CERT lll Business Administration -
TAFE NSW
01-2018
CERT lll Pathology Collection -
TAFE NSW
01-2012
CERT lll Aged Care -
TAFE NSW
01-2007
Skills
- Medicare claim processing and billing
- GENIE software proficiency
- Appointment scheduling
- Front desk management
- Patient relationship management
- Interpersonal Communication
REFERENCES
Noelle Dalgliesh - Practice Manager - USFMP
0428 515 915
Melanie Howell - Office Manager - USFMP
0432 173 327
Timeline
Senior Medical Receptionist
Union Street Family Medical
09.2021 - 12.2024
Grocery Team Member
Ritchies IGA
08.2019 - 11.2021
Phlebotomist
Laverty Pathology
09.2012 - 08.2022
AIN
Coffs Harbour Nursing Centre
05.2007 - 09.2012
Night Fill
Woolworths
01.2006 - 01.2007
Night Fill
Woolworths
01.2004 - 01.2005
CERT lll Business Administration -
TAFE NSW
CERT lll Pathology Collection -
TAFE NSW
CERT lll Aged Care -
TAFE NSW