Garry McSweeney
LUGARNO,NSW
Summary
A versatile business professional, who possesses extensive experience within a cross-section of industries; combining outstanding technical expertise and highly developed business acumen to deliver optimum outcomes. Seeking to leverage highly developed communication and analytical skills in a customer service position, that provides significant benefit to the community.
Overview
42
42
years of professional experience
Work History
Principal Consultant
Compass Management Consulting / Information Services Group (ISG)
08.2007 - Current
- Oversee the delivery arm of the Asia Pacific team to fulfil revenue objectives of a revenue target of A$1.9m and a sales volume target of A$2.2m
- Manage, and liaise with, key clients to shape expectations and highlight the company's services; delivering fact based consulting engagements
- Analyse qualitative and quantities data to produce actionable recommendations for continuous improvement within my client base
- Supervise a team of consultants in the delivery of consulting services for clients and vendors across the Asia-Pacific region; setting performance targets and undertaking post engagement reviews and appraisals
- Act as global contact for global consulting process improvement initiatives and for knowledge management activities
- Collaborate closely with the local sales teams to support tactical sales opportunities
- Create and recommend on-selling opportunities within existing clients
- Compile and present reports to senior management
- Collaborated with clients from concept through final delivery of product or service.
- Delivered exceptional presentations for C-level executives, showcasing project progress and results.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
- Increased client satisfaction by providing tailored consulting solutions for their specific business needs.
- Mentored junior consultants, providing guidance and support for professional development.
Associate Director Consulting
Gartner Group
12.2002 - 07.2007
- Develop and implement innovative business and strategic plans to enhance, maintain and expand upon business growth, profitability, and efficiency; establishing quality control standards that conform to best practice
- Direct operations to fulfil objectives of a revenue target of US$1.6m and a sales volume target of US$1.9m
- Manage, and liaise with, key clients to shape expectations and highlight the company's services; delivering stand-alone benchmarking engagements and integrated consulting opportunities with other practices
Senior Service Manager
Gartner Australasia
06.1997 - 12.2002
- Delivered fact-based consulting engagements throughout the Asia-Pacific region for clients across a diverse range of industries, including government, banking and finance, manufacturing, retail, insurance, telecommunications, and IT
- Drove improvements in in-house IT operations, both quantitatively and quantitatively, and enhanced clients' outsourced needs through evaluation of service provider's price, service level, contract and processes
Network Manager / Network Operator
Cardlink Services
03.1988 - 06.1997
- Managed a reliable 24/7 technical support service for two large centres, comprising voice and data networks; ensuring maximum availability of services and acting as escalation point for complex issues
- Served on the design and implementation team to implement interactive voice response technology; automating a large component of the call handling function that resulted in a significant reduction in call centre personnel costs
- Provided strategic advice on effective implementation and utilisation of technology; managing projects, resources and staff to facilitate attainment of corporate objectives
- Formed a pivotal member of the team who introduced the telephone bill payment system, CardPay, in 1995, and the first nationwide electronic bill payment service BPAY, in 1997; personally responsible for the design, availability and support of infrastructure and post implementation review
Various Roles
Various Roles
01.1983 - 01.1987
- ANZ Bank - Clerk
- Reserve Bank - Computer Operator
- Chase AMP Bank - Senior Computer Operator
Education
High School Diploma -
Benilde College
01.1983
Skills
- Strong interpersonal skills
- Team Player
- Customer-Focussed
- Calm under pressure
- Proficient in Office Communication tools
- Exceptional attention to detail
- Analytical thinker
- Problem solver
- Superior verbal communication skills
- Superior written communication skills
- Business Analysis
- Problem-Solving
- Integrity and Honesty
References
- Chris Walsh, +61 409 033 159, chris.walsh@salmat.com.au
- Tom McCormack, 0413 786 424, tommc68@gmail.com
Testimonials
- Garry provided a structured process that was easy to work with, open and clear. All parties knew through the project charter what the comparison points and peer information was. Good learning experience for all involved as to how a benchmark can run., Matt Dooney, Client
- Yet again Garry has done a brilliant job at delivering a great result for our customers. In five years, I have never worked on a job with Garry where the client has failed to mention Garry's professionalism, hard work and deep knowledge., Marcelle Thompson, Gartner Australasia
Timeline
Principal Consultant
Compass Management Consulting / Information Services Group (ISG)
08.2007 - Current
Associate Director Consulting
Gartner Group
12.2002 - 07.2007
Senior Service Manager
Gartner Australasia
06.1997 - 12.2002
Network Manager / Network Operator
Cardlink Services
03.1988 - 06.1997
Various Roles
Various Roles
01.1983 - 01.1987
High School Diploma -
Benilde College
Similar Profiles
Amit DengleAmit Dengle
Director, Head – Research Advisory at Information Services Group (ISG)Director, Head – Research Advisory at Information Services Group (ISG)
Soumya BettadSoumya Bettad
Senior Infrastructure Engineer at Information Services Groups (ISG)Senior Infrastructure Engineer at Information Services Groups (ISG)
Jyoti BasralJyoti Basral
Consultant (6 Months Contract) at Information Global Services(ISG)Consultant (6 Months Contract) at Information Global Services(ISG)