Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Garry Penyu

Yass,NSW

Summary

Adept at driving operational efficiency and excellence in customer service, I significantly enhanced customer satisfaction and staff proficiency at Volvo Cars Canberra and Phillip Mitsubishi. My expertise in administrative management and staff development, coupled with a proven track record in improving service delivery, positions me as a dynamic leader focused on achieving and surpassing business objectives.

Overview

24
24
years of professional experience

Work History

Fixed Operations Manager

Geissler Motors
Goulburn
06.2024 - Current
  • Monitored daily activities related to vehicle repair services, parts inventory control and warranty administration.
  • Developed, implemented and monitored departmental policies, procedures and processes to ensure compliance with company standards.
  • Coached and mentored fixed operations staff to improve job performance and customer service delivery.
  • Ensured that all safety regulations were adhered to in the workplace environment.
  • Conducted regular inspections of shop floor equipment and tools to ensure proper functioning.
  • Created weekly schedules for fixed operations staff based on projected workloads.
  • Collaborated with other departments within the dealership on projects involving repairs or service activities.
  • Assisted with developing marketing strategies designed to increase revenue from fixed operations services.
  • Negotiated contracts with vendors and suppliers for repair parts at competitive prices.
  • Participated in recruitment efforts by interviewing potential candidates for open positions in the Fixed Operations Department.
  • Oversaw training programs for new hires to ensure they are up-to-date on industry standards and practices.
  • Organized monthly meetings with department heads to review progress towards established goals.

Service Manager

Volvo cars Canberra and Phillip Mitsubishi
Phillip, Act
07.2016 - 06.2024
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Created detailed reports on service activities for senior management review.
  • Trained new employees on the use of customer relationship management software systems.
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
  • Analyzed existing processes for potential cost savings initiatives.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Created standard operating procedures for all service functions.
  • Performed root cause analysis on recurring problems encountered by customers.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Collaborated with customers to offer solutions to service needs.
  • Hired and trained service department staff to drive performance.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.

Parts Manager

Volvo cars Canberra and Phillip Mitsubishi
Phillip, act
01.2010 - 07.2016
  • Developed and maintained positive working relationships with vendors.
  • Organized and monitored inventory levels of parts, tools, and supplies.
  • Prepared documents for ordering parts, supplies, and equipment.
  • Conducted monthly audits of inventory control systems.
  • Resolved customer inquiries related to part availability or quality issues.
  • Trained new staff members on proper parts handling techniques.
  • Monitored stock levels regularly to avoid backorders or shortages.
  • Collaborated with other departments to ensure timely deliveries.
  • Generated weekly sales reports detailing product demand patterns.
  • Managed employee schedules and daily assignments.
  • Controlled daily parts program activities to improve sales and inventory management.

Parts Specialist

Volvo cars Canberra and Phillip Mitsubishi
Phillip, act
03.2001 - 06.2016
  • Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
  • Organized and labeled parts to ensure easy identification and retrieval.
  • Received customer orders and placed them into the system for processing.
  • Assisted customers with product selection based on their needs.
  • Processed returns, exchanges, and refunds in a timely manner.
  • Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
  • Documented any discrepancies between actual inventory counts versus what was recorded in the system.
  • Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
  • Created purchase orders for new parts when needed by vendors or suppliers.
  • Analyzed existing inventories to determine which items should be reordered or discontinued from stock lists.
  • Managed vendor relationships by ensuring that orders were filled accurately and on time.
  • Coordinated shipping arrangements for outbound orders as needed.
  • Performed regular audits of warehouse shelves to verify proper stocking levels.
  • Maintained parts system with current order and sales data.
  • Received and stocked incoming merchandise, arranging items in correct locations.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.

Education

Fitter And Turner - Fitter And Turner

Goulburn Tafe
Goulburn
12-1993

High School Diploma -

Yass High School
Yass, NSW
12-1989

Skills

  • Operational Efficiency
  • Administrative Management
  • Scheduling and Coordination
  • Staff Training and Development
  • Health and safety compliance
  • Facility Maintenance
  • Customer Retention
  • Customer Service Management
  • Employee Development
  • Operations Management

Affiliations

  • i play lawn bowls reguarly
  • run own business with partner
  • like to travel with family

References

References available upon request.

Timeline

Fixed Operations Manager

Geissler Motors
06.2024 - Current

Service Manager

Volvo cars Canberra and Phillip Mitsubishi
07.2016 - 06.2024

Parts Manager

Volvo cars Canberra and Phillip Mitsubishi
01.2010 - 07.2016

Parts Specialist

Volvo cars Canberra and Phillip Mitsubishi
03.2001 - 06.2016

Fitter And Turner - Fitter And Turner

Goulburn Tafe

High School Diploma -

Yass High School

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Garry Penyu