Garry Richards

Diligent Operations Manager with strong background in managing complex operations. Demonstrates history of optimizing processes and improving operational efficiency. Proven ability to lead teams and deliver projects on time and within scope. I have a robust background in project and operations management. Emphasizes collaborative team environments and consistently achieves project goals.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• TGE – Hazelmere, Realign Organizational Structure of PM Operations, including Org Chart, Supervisor responsibilities., Completed a business case for the Check Weight Cube machine (CWC), which resulted in an extra $60,000 a week of missed revenue., Decreased casual workforce from 70% to 30% and now have 70% Part/Full time, this included writing an in-depth business case seeking approval from Branch, General & executive Managers with a net result of $250,000 savings per year based on 20 conversions alone., Implement shift changes to supervisors and staff based on what the operation required not what 'it has always been like this'., Introduce daily/weekly business reporting and check lists., Oversee the daily challenges of loading trucks (b doubles & triples heading to the North West of WA)., Oversee the movement of up to 30 trucks departing daily., Introduce weekly production meetings and have guest managers from other departments attend to foster a clearer understanding and cooperation within various departments., Improve the safety culture of the whole operation as well as reporting of incidents., Allow Supervisors and staff to attend training as required to upskill where required., Review the financial side of the business on a weekly basis, as well as informing the supervisors of how we were placed compared to budget, (an area they had never been involved with previously)., Create a new dashboard of daily reporting so the whole team understood the complete operation., On the job training for senior staff to fill in as supervisors when required.
• TGE/TOLL – Priority – Perth Airport, Acting supervisor of annex group., Completed run sheets within the depot, to make it easier for all new staff to understand what freight was required to be taken off the belt., Assisted with recommendations with scanner capability and what functions needed to be added to make it easier for drivers.
• Casual Duty Manager - Optus Stadium, 01/01/18 - 04/30/22, Oversee game day of Riverview Rooms., Oversee staffing and manage 6 bars, and one food outlet within area., Serve drinks in bars if required., Complete Daily weekly stock takes as required., Oversee events up to 2500 within bar area., Oversee functions for a sit-down menu., Assist with the on-going training of all staff., Complete daily report for senior management.
• Casual Team Leader Domain Stadium – Delaware North, 04/01/15 - 06/30/18, Oversee game day of Billy Walker Room., Oversee staffing and manage 4 bars, and one food outlet within area., Serve drinks in bars if required., Complete Daily weekly stock takes as required., Oversee Functions up to 500 for a sit-down menu and 750 for cocktail function., Assist with the on-going training of all staff., Complete daily report for senior management.
• Duty Manager Odin Tavern, 06/01/14 - 11/30/14, Daily staffing, manage bars, daily balances of Bars, Restaurant, ATM & Hourly/ Daily/ balance of TAB., Serve drinks in bars if required., Complete Daily weekly stock takes as required., Assist with food service in the restaurant if required, take orders and serve drinks., Assist in Bottle shop (Open/closes/serving) Restocking as required., Assist with the on-going training of all staff., Complete daily report for owners.
• Duty Manager Yanchep Inn, 07/01/13 - 11/30/13, Daily staffing, manage bars, daily balances of Bars, Restaurants, ATM & Daily/Weekly basis of TAB., Serve drinks in bars if required., Complete weekly stock take of liquor and place orders as required., Assist with food service in the restaurant if required, take orders and serve drinks., Oversee kitchen and assist in kitchen as required either with food preparation or on the pass (meals to guests)., Check in/out guests and make sure rooms are clean for new guests or added to daily list for cleaners to clean., Assist with maintenance within the Inn if required or arrange service/repair if required., Assist with the on-going training of all staff., Complete daily report for owners.
• Spotless Catering, 04/01/13 - 12/31/15, Liquor Liaison Officer (formally RSA Officer) – My main role before an event day game is to check that all retail bars (25) & Function/Suite/ Supervisors (12) are aware of the Rules & Regulations and that all key staff have been briefed., During the game I walk constantly around the stadium and observe that drink limits are being followed by the staff at the Bars/Functions/Suites., I liaise with event control on any incidents and complete a checklist on suspected patrons who may be intoxicated before giving approval for Security to evict from the stadium., At the end of the game, we complete any incident reports before leaving., Functions Supervisor – Overall responsibility for function/bar area, liaise with Host/Guests, ensure function runs smoothly as per plan., Barman – Serve Drinks from main Bar & or portable Bars including cocktails, set up/take down Bars as required, set up Cash Bars, take monies & Settle Bars at close of shift., Functions Waiter - Serve Food as required (3 plates) or by racks (5 plates), Silver Service of food/bread rolls if required, Clear food items by course, Serve drinks as requested/Clear drinks., Suite/Function attendant – Meet Host of suite, serve drinks as requested, place food into ovens, serve food via silver service or cut meats if required and serve, clear plates.
• Career Break, 08/01/12 - 04/30/13, Took career break to study & to broaden skills and develop new ones & spend time with my family.
• Kalgoorlie and Esperance, Australia Post, Kalgoorlie, meeting the external audit compliance from SAI Global in August 2011., Taking over the major Parcel contract for 3 months in December 2010 until a replacement team could be found., Setting up & expanding Esperance Delivery Centre in July 2010., Guiding Staff through Major Change Process.
• French’s Forrest Delivery Facility, New South Wales, Australia Post, Recipient of NSW National Excellence Award as a part of French’s Forrest Delivery Facility., Amalgamated 7 different night shift crews [over 100 staff] into the 1st super facility in Australia., Was part of the pre-opening team and I completely set up the night shift area with new equipment as well as floor plans for location of each group., Conducted multiple training for all staff on Nights., Member of the Facility Designated work group which covered all OHS issues.

• Operations Manager, Mail & Network Division, Perth, WA, Australia, 02/01/12 - 10/31/12
• Facility Manager, Mail & Network Division, Kalgoorlie/Esperance, WA, Australia, 01/01/09 - 01/31/12
• Operations Manager, Mail & Network Division, Perth, WA, Australia, 04/01/04 - 12/31/08
• Facility Manager, Northern Network, Frenchs Forrest, NSW, Australia, 01/01/02 - 04/30/04
• Facility Manager, Northern Network, Brookvale, NSW, Australia, 11/01/01 - 01/31/02
• Facility Manager, Northern Network, Neutral Bay, NSW, Australia, 01/01/01 - 11/30/02
• Postal Delivery Co-ordinator, Northern Network, Neutral Bay, NSW, Australia, 01/01/99 - 11/30/01

• Food & Beverage Manager, Hotel Luggogo, Mbabane, Swaziland, 01/01/97
• General Manager, Brass Bell Restaurant, Cape Town, South Africa, 01/01/95 - 12/31/96
• Restaurant Manager, Chilli's Texas Grill, Sydney, NSW, Australia, 01/01/94 - 12/31/95
• Restaurant Manager, Chilli's Texas Grill, San Diego, USA, 01/01/94 - 12/31/95
• Restaurant Manager, Sizzler Restaurants, Sydney, NSW, Australia, 01/01/93 - 12/31/94
• Assistant Restaurant Manager, Sydney Tower, Sydney, NSW, Australia, 01/01/92 - 12/31/93
• Restaurant Manager, Sizzler Restaurants, Sydney, NSW, Australia, 01/01/91 - 12/31/92
• Banquet Manager, Rosehill Plaza, Rosehill, NSW, Australia, 01/01/90
• Banquet Operations Manager, Fairmont Resort, Leura, NSW, Australia, 01/01/87 - 12/31/90
• Restaurant Head Waiter, Hotel Inter-Continental, Sydney, NSW, Australia, 01/01/86 - 12/31/87
• Banquet Head Waiter, Grosvenor House Hotel, London, UK, 01/01/83 - 12/31/86

• Manage Licensed Premises, 2013
• Online Privacy Training, 2007
• Responsible Service of Alcohol, 2013
• SALT - Trade Practices, 2007
• Senior First Aid, 2012
• Fraud Awareness, 2007
• Safety Observation Feedback Program, 2011
• Walking Stacker – Powered, 2004
• MARCSTA, 2011
• Security Training, 2003
• Mercedes Benz Sprinter Van Familiarisation Guide, 2011
• Fire Extinguisher Training, 2003
• Fire Warden Duties, 2010
• HSR – Health & Safety Representative Training, 2003
• OHS – Accident Investigation Training, 2010
• LMAC - Line Manager as Coach, 2010
• Powered Pallet Trolley Training, 2003
• Media Savvy – Corporate Dynamics, 2010
• Suspect Mail & Emergency Procedures, 2002
• Forklift Supplementary Training, 2010
• Transport Driver Assessment, 2001
• Dangerous Goods Training, 2010
• Bomb Threats training, 2001
• Customs & Quarantine Procedures, 2010
• Diversity Training, 2001
• Harassment, Discrimination & Bullying, 2008
• Management Operating Systems, 2001
• Chemical, Biological & Radiological Incident Procedures Training, 2008
• Performance Planning & Review Training, 2001
• Forklift Training, 2008
• Supervisor Competencies & Assessments, 2001
• TARS – Time & Attendance Training, 2007
• MRS - Mail Redirection System Training, 2000