Garry White
Tingalpa
Summary
Dynamic leader with a proven track record at Woolworth's Group, enhancing operational efficiency and customer satisfaction. Expert in building maintenance and waste management, I excel in leadership, problem-solving, and decision-making. Achieved significant cost reductions and improved team performance through effective coaching and mentoring.
Successfully managed daily operations, maintenance schedules, and vendor relationships to ensure optimal functionality and safety. Demonstrated problem-solving abilities and effective communication in coordinating teams and resolving issues promptly.
Overview
10
10
years of professional experience
Work History
Facility Manager
Woolworths Group
02.2024 - Current
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Supervised Team of 8 in day-to-day activities.
- Led facility management and consultants in producing business plan that focused on facility operations.
State Customer Relationship Manager DC
Woolworths Group
10.2023 - 02.2024
- Managed customer relations on ongoing basis to maximize customer retention.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
- Implemented CRM systems to track customer interactions, leading to more efficient follow-ups and enhanced customer experiences.
Renewal Manager
Woolworths Group
09.2016 - 09.2023
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and Contractors
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Improved safety procedures to create safe working conditions for team
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved team member conflicts, actively listening to concerns and finding appropriate middle ground.
State Meat Coach
Woolworths Group
06.2016 - 08.2016
- Enhanced team performance by developing and implementing effective coaching strategies.
- Facilitated group coaching sessions and provided individual coaching support to teams
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and delivered presentations to educate teams on topics related to the meat industry and standards
Store Manager
Woolworths Group
09.2014 - 08.2016
- Managed daily operations and a team of over 150 to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coached Teams individual strengths and initiated mentoring program to improve areas of Opportunity
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training team on proper procedures.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
No Degree -
John Paul College
Coffs Harbour, NSWSkills
- Leadership and supervision
- Planning and scheduling
- Cost-reduction methods
- Building maintenance
- Team leadership
- Multitasking Abilities
- Problem-solving
- Decision-making
- Analytical thinking
- Time management
- Written communication
- Disaster preparedness
- Waste management
Timeline
Facility Manager
Woolworths Group
02.2024 - Current
State Customer Relationship Manager DC
Woolworths Group
10.2023 - 02.2024
Renewal Manager
Woolworths Group
09.2016 - 09.2023
State Meat Coach
Woolworths Group
06.2016 - 08.2016
Store Manager
Woolworths Group
09.2014 - 08.2016
No Degree -
John Paul College
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