Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

GARRY JACKSON KAISA

Sydney,NSW

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices, and adept at exploring different solutions to address customer needs effectively.

Overview

13
13
years of professional experience

Work History

Housekeeping Staff (Part-time)

Meriton Suites
CHATSWOOD, Sydney, NSW
03.2025 - Current
  • Clean and organize suites, ensuring bed/s are made and fresh towels provided to maintain a welcoming environment
  • Refresh kitchen, bathroom, and laundry room amenities for guest/s convenience.

Customer Service Officer

Westpac Bank-PNG-Ltd
HABOURSIDE WEST, Port Moresby, NCD, Papua New Guinea
10.2024 - 01.2025

New Accounts Centralized Team

  • Onboarding new-to-bank customers under KYC guideline standards
  • Updating existing customers information to meet KYC standards
  • Other delegated tasks

Customer Service Officer

Westpac Bank-PNG-Ltd
GORDONS BRANCH, Port Moresby, NCD, Papua New Guinea
04.2024 - 10.2024

New Accounts Officer

  • Onboarding new-to-bank customers under KYC guideline standards
  • Updating existing customers information to meet KYC standards
  • Cross selling other bank products

Bank Teller

Westpac Bank-PNG-Ltd
WAIGANI BRANCH, Port Moresby, NCD, Papua New Guinea
10.2023 - 04.2024

Gold Card & International Teller

  • Daily telling duties/cash handling
  • General customer queries
  • Overseas notes & coins (ONC)
  • KATS transfers (other local banks)
  • Overseas telegraphic transfers (OTT)

Bank Teller

Westpac Bank-PNG-Ltd
TABUBIL BRANCH, OK Tedi Mine Town, Western, Papua New Guinea
03.2020 - 10.2023

Mass Market (Frontline) & International Teller

  • Daily telling duties/cash handling
  • Overseas notes & coins (ONC)
  • Assist KATS & OTT transfer payments
  • General customer queries

Bank Officer

Westpac Bank-PNG-Ltd
ALOTAU BRANCH - Alotau, MBP, Papua New Guinea
12.2011 - 03.2020

CSO-New Accounts (Training)

  • Collect, verify & classify customer ID's
  • Open new accounts
  • Cross sell other products (where applicable)

Gold Card & International Teller (Relieving)

  • Daily telling duties/cash handling
  • ONC/Foreign exchange incl. P&O Cruise Ship days
  • Overseas telegraphic transfers (OTT)
  • Kina automated transfers (KATS)
  • Money gram transfers
  • Indemnity for clean collection (foreign cheques)

Head Teller

  • Treasury telling duties/cash handling
  • Cash summary reports

Corporate Teller

  • Company & business banking/cash handling
  • Que-break (assist frontline tellers if needed)

Mass Market (Frontline) Teller

  • Daily telling duties/cash handling
  • General customer queries

Enquiry Clerk

  • General customer queries
  • Inventory & filing (cards, pins & documents)

Education

Associate Diploma - Communication For Development

Papua New Guinea University of Technology
Lae, Papua New Guinea
04-2008

Advanced Diploma - Accounting

National Polytechnic of Australia
Sydney, NSW

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Product & service sales
  • Relationship & team building
  • Recordkeeping & documentation
  • Transaction error identification
  • Currency exchange
  • Event Scheduling
  • Administration & secretarial

Accomplishments

Meriton Suites

  • Star of the Week - April 2025

Westpac Bank-PNG-Ltd, Alotau Branch

  • Best Teller - August 2017

References

References available upon request.

Timeline

Housekeeping Staff (Part-time)

Meriton Suites
03.2025 - Current

Customer Service Officer

Westpac Bank-PNG-Ltd
10.2024 - 01.2025

Customer Service Officer

Westpac Bank-PNG-Ltd
04.2024 - 10.2024

Bank Teller

Westpac Bank-PNG-Ltd
10.2023 - 04.2024

Bank Teller

Westpac Bank-PNG-Ltd
03.2020 - 10.2023

Bank Officer

Westpac Bank-PNG-Ltd
12.2011 - 03.2020

Associate Diploma - Communication For Development

Papua New Guinea University of Technology

Advanced Diploma - Accounting

National Polytechnic of Australia
GARRY JACKSON KAISA