Summary
Overview
Work History
Education
Skills
Timeline
Generic

Garry Moore

North Narrabeen ,NSW

Summary

Hard-working Site Manager with 32 years of experience. Educated in OSHA safety requirements and experienced leading team of over 12 workers. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Management expertise, including competitive offerings, pricing and market positioning. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

33
33
years of professional experience

Work History

Site Manager

BP Australia
11.2013 - Current
  • Enhanced project efficiency by implementing streamlined processes and procedures for site management tasks.
  • Improved client satisfaction with timely project completion through effective communication and coordination among team members.
  • Oversaw budget management, consistently delivering projects within allocated financial resources.
  • Optimized resource allocation by closely monitoring project progress and adjusting personnel assignments as needed.
  • Developed strong relationships with clients through consistent communication and prompt resolution of concerns or issues.
  • Streamlined workflow processes by integrating innovative technology solutions into daily operations
  • Maintained detailed records of all activities, providing valuable data for analysis of best practices
  • Oversaw all daily office operations and equipment maintenance.
  • Created weekly and monthly reports and presentations for management team.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Maintained records and logs of work performed and materials and equipment used.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Streamlined communication channels for increased efficiency and better customer service experience.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
  • Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained and managed customer files and databases.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Explained charges, fees, terms of sales, and service agreements
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.

Store Manager

Mobil Australia
02.2009 - 09.2013
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Store Manager

Ampol Australia
02.1991 - 12.2008
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Education

Diploma of Retailing IV -

NSW University
Sydney
10.2019

Diploma of Retailing III - Retail Management

Monash University
Melbourne, VIC
04.2005

Bachelor of Arts - Incomplete

Sydney University
Sydney, NSW
11.1987

High School Diploma -

St Augustines College
Brookvale
11.1983

Skills

  • Multitasking and Organization
  • Team Leadership
  • Inventory Management
  • OSHA Compliance
  • Customer Service
  • Financial Management
  • Policy Implementation
  • Negotiation
  • Time Management
  • Customer Relationship Management (CRM)
  • Telephone Etiquette
  • Problem Solving
  • Active Listening
  • Computer Proficiency
  • Empathy Display
  • Written Communication
  • Product Knowledge
  • Complaint Handling
  • Patience Maintenance
  • Conflict Resolution
  • Effective Communication
  • Positive Attitude

Timeline

Site Manager

BP Australia
11.2013 - Current

Store Manager

Mobil Australia
02.2009 - 09.2013

Store Manager

Ampol Australia
02.1991 - 12.2008

Diploma of Retailing IV -

NSW University

Diploma of Retailing III - Retail Management

Monash University

Bachelor of Arts - Incomplete

Sydney University

High School Diploma -

St Augustines College

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