Garv Chopra
Service Centre Analyst
Werribee
Summary
Results-driven Service Desk Analyst with over 1 years of experience driving operational enhancements for organizations through innovative information systems solutions. Demonstrated success in translating specific business objectives focused on growth and efficiency improvements into cutting-edge system designs. Recognized as a knowledgeable innovator, consistently recommending and implementing new technologies to optimize existing systems and introduce transformative solutions.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Service Centre Analyst (Hybrid)
Swinburne University of Technology
12.2024 - Current
- Deliver Level 1 and Level 2 technical support to staff and students, resolving hardware, software, and network issues with a focus on user satisfaction
- Collaborate with cross-departmental teams via Microsoft Teams to troubleshoot enquiries and ensure timely resolutions, building strong professional relationships
- Utilize tools like Cherwell ticketing system and Microsoft Office to manage support requests, track incidents, and provide accurate documentation
- Demonstrate time management and problem-solving skills by balancing hybrid work demands with university commitments
IT Consultant (On-Site)
Swinburne University of Technology
05.2024 - 12.2024
- Accurately log, categorize, and prioritize support requests, ensuring timely resolution and communication
- Regularly inspect and maintain IT equipment in classrooms and labs, addressing issues promptly
- Provide technical assistance to students and staff, troubleshooting hardware and software problems
- Continuously update management on IT issues, trends, and resolutions to improve service quality
Education
Bachelor of Computer Science -
Swinburne University
Melbourne, Victoria 02.2023 - Current
CERTIFICATE III IN INDIVIDUAL SUPPORT - Ageing and Disability
Auz Training
Skills
Proficient Written Correspondence
Attributes
- Excellent interpersonal skills with a professional, approachable demeanour.
- Calm and solution-oriented under pressure, ensuring positive outcomes for clients.
- Proactive and organized, with a strong work ethic and initiative to take ownership of tasks.
Timeline
Service Centre Analyst (Hybrid)
Swinburne University of Technology
12.2024 - Current
IT Consultant (On-Site)
Swinburne University of Technology
05.2024 - 12.2024
Bachelor of Computer Science -
Swinburne University
02.2023 - Current
CERTIFICATE III IN INDIVIDUAL SUPPORT - Ageing and Disability
Auz Training
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