Garv Chopra
Service Centre Analyst
Werribee
Summary
Results-driven Service Desk Analyst with over 1 years of experience driving operational enhancements for organizations through innovative information systems solutions. Demonstrated success in translating specific business objectives focused on growth and efficiency improvements into cutting-edge system designs. Recognized as a knowledgeable innovator, consistently recommending and implementing new technologies to optimize existing systems and introduce transformative solutions.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Service Centre Analyst (Hybrid)
Swinburne University of Technology
12.2024 - Current
- Deliver Level 1 and Level 2 technical support to staff and students, resolving hardware, software, and network issues with a focus on user satisfaction
- Collaborate with cross-departmental teams via Microsoft Teams to troubleshoot enquiries and ensure timely resolutions, building strong professional relationships
- Utilize tools like Cherwell ticketing system and Microsoft Office to manage support requests, track incidents, and provide accurate documentation
- Demonstrate time management and problem-solving skills by balancing hybrid work demands with university commitments
IT Consultant (On-Site)
Swinburne University of Technology
05.2024 - 12.2024
- Accurately log, categorize, and prioritize support requests, ensuring timely resolution and communication
- Regularly inspect and maintain IT equipment in classrooms and labs, addressing issues promptly
- Provide technical assistance to students and staff, troubleshooting hardware and software problems
- Continuously update management on IT issues, trends, and resolutions to improve service quality
Education
Bachelor of Computer Science -
Swinburne University
Melbourne, Victoria 02.2023 - Current
CERTIFICATE III IN INDIVIDUAL SUPPORT - Ageing and Disability
Auz Training
Skills
Proficient Written Correspondence
Team-Based Project Coordination
Effective Idea Generation
Adept at Prioritizing Responsibilities
Data Interpretation
Excel Spreadsheet Management
Workflow Enhancement
Operational Workflow Review
Financial Audit Support
System Requirements Analysis
Data Collection and Accuracy Assurance
Attributes
- Excellent interpersonal skills with a professional, approachable demeanour.
- Calm and solution-oriented under pressure, ensuring positive outcomes for clients.
- Proactive and organized, with a strong work ethic and initiative to take ownership of tasks.
Timeline
Service Centre Analyst (Hybrid)
Swinburne University of Technology
12.2024 - Current
IT Consultant (On-Site)
Swinburne University of Technology
05.2024 - 12.2024
Bachelor of Computer Science -
Swinburne University
02.2023 - Current
CERTIFICATE III IN INDIVIDUAL SUPPORT - Ageing and Disability
Auz Training