Gary Brown
PAKENHAM,Victoria
Summary
Dynamic supervisor with a proven track record at National Auto Glass Supplies, excelling in staff management and process improvement. Recognized for enhancing customer satisfaction through effective problem-solving and mentoring junior staff. Skilled in strategic planning and attention to detail, driving team efficiency and achieving productivity goals.
Overview
10
10
years of professional experience
Work History
Supervisor
National Auto Glass Supplies
Dandenong, VIC
02.2016 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Picker Packer
National Auto Glass Supplies
Dandenong, VIC
02.2016 - Current
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Pulled orders quickly to maintain demanding productivity goals.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Forklift Operator
National Auto Glass Supplies
Dandenong, VIC
02.2016 - Current
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Unloaded and stacked materials by raising and lowering lifting devices.
Driver, Warehouse Orders
National Auto Glass Supplies
Dandenong, VIC
02.2016 - Current
- Maintained safe driving records by strictly following traffic rules and regulations.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
Packer/Forklift Operator
Dshop
Pakenham, VIC
12.2025 - 04.2026
- Operated packaging machinery to ensure efficient and accurate product handling.
- Maintained cleanliness and organization of packing area to promote safety and efficiency.
- Collaborated with team members to streamline packing processes and reduce errors.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Assisted in inventory management, conducting regular counts and reporting discrepancies.
- Expedited order processing by prioritizing tasks according to shipping deadlines.
Education
Dunheved High School
Saint Marys, NSWSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Staff development
- Process improvement
- Relationship building
- Problem-solving
Accomplishments
- Achieved my objectives by completing orders with accuracy and efficiency.
- Achieved awareness through effectively helping with loading.
Timeline
Packer/Forklift Operator
Dshop
12.2025 - 04.2026
Supervisor
National Auto Glass Supplies
02.2016 - Current
Picker Packer
National Auto Glass Supplies
02.2016 - Current
Forklift Operator
National Auto Glass Supplies
02.2016 - Current
Driver, Warehouse Orders
National Auto Glass Supplies
02.2016 - Current
Dunheved High School