Gary Browne
Summary
Dynamic Team Supervisor at the City of Melbourne with proven leadership in managing diverse teams and enhancing operational efficiency. Skilled in conflict resolution and performance evaluation, I foster strong interdepartmental relationships and implement effective workflow processes, ensuring a fair and safe environment for all stakeholders.
Professional with strong leadership and communication skills, adept at managing teams to achieve high performance. Skilled in conflict resolution, time management, and strategic planning. Highly adaptable and reliable, known for fostering collaboration and driving results. Prepared to lead with integrity and flexibility, ensuring alignment with organizational goals.
Overview
17
17
years of professional experience
Work History
Team Supervisor Parking
City of Melbourne
09.2023 - Current
- Oversee team rosters daily to ensure fair and equitable area coverage.
- Manage staff members leave effectively.
- Adhere to City of Melbourne's OHS policies and procedures.
- Liaise with other Parking Supervisors to maintain the smooth running of the daily operations.
- Encourage strong relationships between our Parking teams and other departments leading to improved communication.
- Resolve conflicts between team members diplomatically, maintaining a healthy working environment to enable efficiency.
- Evaluate team members performance regularly, providing guidance and feedback for professional growth and development including monthly 1:1 and adhoc catch ups.
- Work with management to establish performance goals for the team and develop strategies for achieving them.
- Assess performance reviews (GPA) for up to 11 employees.
- Implement efficient workflow processes and monitor daily progress.
- Manage a diverse group of employees.
- Demonstrate strong conflict resolution skills under pressure.
- Handle calls from stakeholders efficiently, finding satisfactory resolutions for both customers and City of Melbourne.
- Resolve customer complaints with empathy.
Parking Officer
City of Melbourne
09.2008 - 09.2023
- Collaborated with stakeholders to address parking-related issues and maintain a safe environment for all users.
- Participated in training sessions to stay updated on new policies, procedures, and technologies related to parking enforcement.
- Improved parking enforcement by conducting regular patrols and issued infringements when necessary to help maintain a fair and safe experience for all users.
- Performed additional tasks as required, including secondments as a Public Health Officer, Local Laws and Supervisor with Shift Team 2.
Education
No Degree - Managing Difficult Behaviours
AIM
Melbourne, VICNo Degree - Mates To Manager
AIM
Melbourne, VICNo Degree - TBA
AIM
Melbourne, VICSkills
- Effective leadership
- Assignment delegation
- Report preparation
- Complaint handling
- Active listening
- Data entry
- Problem resolution
Timeline
Team Supervisor Parking
City of Melbourne
09.2023 - Current
Parking Officer
City of Melbourne
09.2008 - 09.2023
No Degree - Managing Difficult Behaviours
AIM
No Degree - Mates To Manager
AIM
No Degree - TBA
AIM
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