Gary Cropley
Hervey Bay,Australia
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
20
20
years of professional experience
Work History
Employment Relations Manager
Wide Bay Hospital And Health Services
08.2019 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Senior Employment Relations Advisor
Wide Bay Hospital & Health Service
09.2015 - 07.2019
- Provide high level advice to supervisors and managers in the application of strategic human resource management principals to enable effective decision making that supports strategic outcomes.
- Provide advice and recommendations on appropriate management and resolution of employment matters including dismissal, discipline, suspension and medical assessment of employees.
- Comprehensive understanding and application of public sector legislation, directives, policies, agreements and relevant employment frameworks that apply to Queensland Health.
- Responsible for independent case management for a broad range of industrial applications.
- Encourage an environment in which high quality, best practice human resource services are delivered by continually seeking and recommending improvements in systems and processes and leading by example.
- Maintain high level of communication to effectively liaise, negotiate, consult and problem solve with a diverse range of stakeholders, including internal and external clients.
- Contribute to the development and implementation of specific strategies, processes and systems to achieve real and measurable change and culture improvements across the Health Service.
- Provide support and recommendations to senior managers in settings such as the Crime and Corruptions Commission, Queensland Industrial Relations Commission and other forums; as the appointed advocacy assistant.
- Management of subordinate officers within the Employment Relations Team, engaging in mentoring, development and guidance for direct reports and others within the team.
Administration Coordinator
Wide Bay Hospital & Health Service
08.2014 - 08.2015
- Effectively coordinate administration staff – including roster management,
- Manage payroll issues.
- Recruitment, training and development of casual pool members.
- Develop, implement and review policies and procedures for the successful coordination of the district casual pool.
- Supervise and liaise effectively with staff at all levels.
- Prepare quality reports and visual material.
- Provide a quality administrative support service.
- Provide assistance and support to the admin services manager
Stakeholder Engagement Consultant
Department Of Education & Training
10.2008 - 08.2014
- Conducted interviews/ consultations with clients/employers to correctly identify and deliver their information needs and service requirements.
- Industry engagement marketing the departments initiatives
- Research and produce Industry/ regional snapshots/ employment pathways/ marketing collateral
- Actively worked towards the Queensland Governments Skills Plan
- Provided information on a range of services including Nationally accredited training courses, skill sets
- Maintain knowledge of the Department’s services and policies and use this knowledge to make informed decisions in the delivery and/ or referral of clients
- Actively participated as a member of a multi-functional customer service team and contribute to the development of team plans and the collective achievement of service level targets/agreements
- Continually developed skills and knowledge through participation in informal and informal training to team members and professional development opportunities and assist with the delivery of operational training to team members and internal clients.
- Ensure customer information is recorded accurately and that maintenance of recording systems provides for the availability of data to meet information, statistical, review, planning and service needs.
- Provide feedback to contribute to improved efficiencies/ processes.
General Manager
Career Training Institute Of Australia
07.2007 - 08.2008
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and Managed the day to day business operations of the organisation including human, financial and physical resources
- Investigated and secured funding streams
- Negotiated partnerships and implemented partnership agreements with Government/ Community and other private Organisations
- Provided key leadership to facilitate staff development and achievement
- Represented CTIA and communicated the strategies, objectives and decisions to relevant stakeholders
- Stimulated and sustained the commercial viability of the organisation and its operations
- Lead and developed the marketing of the organisation
- Developed and implemented new and updated policies and procedures in accordance with legislation and social demands
- Developed and implement financial modelling, forecasting and reporting
Assistant Manager
Sarina Russo Job Access
08.2003 - 07.2007
- Prepared Monthly, Qtr and Annual forecasts and ensure they were met and exceeded
- Ensured all goals and targets are met by each employee
- Provided advice and support to Manager and Executive team on the centres HR, Financial and facilities
- Established and maintained effective customer relationships
- Promoted services and programs to clients, candidates and stakeholders
- Negotiated, developed, delivered employment plans and monitored implementation
Education
Bachelor of Commerce - Human Resource Management
University of Southern Queensland
Toowoomba, QLD08.2021
Skills
- Expert knowledge of Legislation, Industrial awards, Policies, Agreements, Directives
- Knowledge of Queensland Health Software programs (DSS, Workbrain, MyHR, HBCIS, S/4HANA, EDIS, Riskman)
- Performance Management
- Workforce Management
- Financial Management
- Negotiation
- Effective Communication
- Problem Solving
- Risk Management
- Complex Problem-Solving
- Staff Management
- Verbal and Written Communication
- Conflict Resolution
- Change Management
- Human Resources Management
- Staff Training
- MS Office
- Employee Development
- Customer Service
- Staff Training and Development
- Emotional Intelligence
Timeline
Employment Relations Manager
Wide Bay Hospital And Health Services
08.2019 - Current
Senior Employment Relations Advisor
Wide Bay Hospital & Health Service
09.2015 - 07.2019
Administration Coordinator
Wide Bay Hospital & Health Service
08.2014 - 08.2015
Stakeholder Engagement Consultant
Department Of Education & Training
10.2008 - 08.2014
General Manager
Career Training Institute Of Australia
07.2007 - 08.2008
Assistant Manager
Sarina Russo Job Access
08.2003 - 07.2007
Bachelor of Commerce - Human Resource Management
University of Southern Queensland
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