Gary EXALL
Sydney,NSW
Summary
An experienced and detailed driven professional who is commercially aware and focused on technology with a customer centric and mind-set .
The future of the automotive world excites me as I believe new technology will change the outlook of the automotive landscape, the consumer and the culture of the industry.
Overview
20
20
years of professional experience
Work History
Regional Aftersales Manager
Ferrari Australasia
01.2021 - Current
- Managed the Aftersales Network including dealer development, training and technical support,
- Managed the Spare Parts, including warehouse, forecast and growth, distribution and sales,
- Managed the Homologation requirements for Australia and New Zealand for Federal and State requirements
- Managed Aftersales team to ensure customer satisfaction and quality assurance imrpovements,
- R&D for future "BEV" electric vehicles, including charging and maintenance infrastructure,
- R&D and implementation of EOL for cars and batteries as per Australian and New Zealand legislation,
- Coordinated with Ferrari HQ to create a race series in Australasia,
- Collaborated with other departments within the organisation to ensure seamless integration between Marketing, Sales and Aftersales teams.
Regional Aftersales Manager
Ferrari North Europe
Slough , Berkshire; UK
01.2013 - 12.2020
- Managed the Aftersales Network of Ferrari North Europe including dealer development, parts distributions and sales as well as training and technical support,
- Managed the Spare Parts, including warehouse, forecast and growth, distribution and sales,
- Developed strategies for improving customer service processes and procedures,
- Created and developed key roles for Ferrari dealer network,
- Supported race challenge series in the UK
Ferrari Academy Training Manager
Ferrari North Europe
Slough , Berkshire; UK
06.2004 - 12.2012
- Technical Committee Member - Ferrari SpA
- Technical Trainer for Ferrari North Europe
- Development of Technical Training Courses for Ferrari 2005 – 2008
- Technical Trainer for Maserati GB Ltd, 2005 – 2008
- Development of Ferrari Apprentice Program, 2005
- Conducted assessments to determine skill gaps of existing personnel.
- Developed training materials, including manuals, guides and handouts.
Education
Higher National Certificate in Motor Vehicle Technology And Management - Engineering Automotve Technology And Management
Kingston College And University
Kingston Upon Thames; Surrey; UK07-2005
Post Graduate Cert In Education - Education
University of Greenwich, London
London02-2005
Skills
- Technical knowledge and Proficiency
- Aftersales strategy development
- Customer Retention Strategies
- Business Development
- Customer Service
- Business Administration
- Policy administration
- Staff Management
- Training and Development
- Work Planning and Prioritization
- Business Planning
- Employee Development
Timeline
Regional Aftersales Manager
Ferrari Australasia
01.2021 - Current
Regional Aftersales Manager
Ferrari North Europe
01.2013 - 12.2020
Ferrari Academy Training Manager
Ferrari North Europe
06.2004 - 12.2012
Higher National Certificate in Motor Vehicle Technology And Management - Engineering Automotve Technology And Management
Kingston College And University
Post Graduate Cert In Education - Education
University of Greenwich, London
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