GARY GIDDINS
Preston West,VIC
Summary
I am keen to learn and expand my skillset within a company to be able to benefit myself and other co-workers but most importantly customers. I Customer service and Key stakeholder management, customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. I thrive on working collaboratively
Overview
35
35
years of professional experience
1
1
Certification
Work History
Customer Service
Gouge Laundry
- Cleaning and preparation of store
- Understanding different cleaning and chemical products
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Developed working relationships with internal and external customers while assisting with account management duties.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Proactively identified potential challenges and offered innovative solutions for addressing them before they became critical issues.
- Balanced competing priorities effectively while consistently meeting deadlines in a fast-paced work environment.
- Participated in ongoing professional development opportunities aimed at enhancing skills pertinent to the role of Customer Services Officer.
Scheme Care Worker
Gallawah National Disability Insurance, ASHE, The Academy of Sport Health Education
01.2021 - Current
- Communication skills
- Time management
- Flexible and adaptable
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
- Planned, prepared, and served meals and snacks according to prescribed diets
- Remained alert to problems or health issues of clients and competently responded
- Monitored and assisted residents through individual service plans
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Provided transportation services for medical appointments and social activities, ensuring punctuality and safety at all times.
- Offered respite care services for family members needing temporary relief while caring for their loved one.
- Monitored and assisted residents through individual service plans.
- Collaborated with healthcare professionals to develop customized care plans for optimal patient outcomes.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
ASHE
Melbourne University Shepparton
01.2020 - Current
- Planning and preparing activities
- Problem solving
- Helping any student struggling
- Doing multiple tasks at once
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Facilitated communication between clients and other service providers.
- Provided support to social service clients in navigating available resources.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Team Lead
Coles Supermarket
01.2020 - 01.2022
- Shift work
- Shelf stacking
- Register
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
Care Provider
Gallawa Rumbulara
01.2004 - 01.2014
- Aged, Family member- medical appointments - admin support meetings-cleaning -budget planning
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Organized medication and provided reminders according to schedule.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Delivered high-quality personal care services that improved overall health outcomes for patients with various medical conditions or disabilities.
- Ensured continuity of care by maintaining accurate records of all interactions, interventions, observations, and outcomes related to each patient''s progress.
- Monitored patients'' vital signs and reported any abnormalities to the supervising nurse or physician for timely intervention.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recorded status and duties completed in logbooks for management.
- Maintained entire family's schedule and organized events.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Completed regular check-ins and progress report for each client.
Financial Assistant
Worawa Aboriginal College
01.1994 - 01.1996
- Prepared reports used in making key decisions.
- Explained and documented types of services to be provided for clients, and responsibilities to be taken by personal financial advisor.
- Supported executives by conducting research, reporting and documentation.
- Documented fiscal budget and established procedures for tracking expenses.
Accounts Assistant
Ministry Of Finance
02.1992 - 06.1994
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
- Reduced errors in data entry by implementing a system of double-checking and cross-referencing information.
Administrative Trainee
Aboriginal Employment Unit., Public Service Board
03.1990 - 02.1991
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Prepared and edited documents and reports for quality and accuracy.
- Maintained confidentiality and security of sensitive information to protect privacy and security of company data.
- Monitored office supplies and ordered low-stock items to prevent unexpected shortages.
- Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
- Sought feedback and guidance from supervisors to improve on areas of weakness.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Assisted with organization and maintenance of office filing system for easy retrieval of information
- Prepared and edited documents and reports for quality and accuracy
- Monitored office supplies and ordered low-stock items to prevent unexpected shortages
Education
Diploma Management - Project Manager
RMIT University
Melbourne, VIC08.2024
VCE STC Year 12 - VCS Year 12
Worawa Aboriginal College
Healsville12.1990
Skills
- Manual Driver's License
- Forklift License
- COVIDVAX (3 doses)
- Working with children check
- Time Management
- Cash Handling
- Exceptional Telephone Etiquette
- Administrative Support
- Issue Resolution
- Leadership
- Special Assignments
Accomplishments
- Worawa Aboriginal College – 1996 House Father
- Australian Electoral Commission
- Aboriginal Community Electoral Information Officer
- ATSIC regional Council Elections -Aboriginal Community engagement -Increase enrolments ATSIC regional Council Elections (BINJURRU)
Additional Information
- Year 12 completion (VCE) references Available upon request
Affiliations
Certification
- Certified Workplace Hygiene, CVGT - 5/11/2009
- Construction Induction OHS - CVGT 11/11/2009
- Apply First Aid - CVGT 13/11/2009
- Work Safety (construction) _ CVGT 11/11/2009
Timeline
Scheme Care Worker
Gallawah National Disability Insurance, ASHE, The Academy of Sport Health Education
01.2021 - Current
ASHE
Melbourne University Shepparton
01.2020 - Current
Team Lead
Coles Supermarket
01.2020 - 01.2022
Care Provider
Gallawa Rumbulara
01.2004 - 01.2014
Financial Assistant
Worawa Aboriginal College
01.1994 - 01.1996
Accounts Assistant
Ministry Of Finance
02.1992 - 06.1994
Administrative Trainee
Aboriginal Employment Unit., Public Service Board
03.1990 - 02.1991
Customer Service
Gouge Laundry
Diploma Management - Project Manager
RMIT University
VCE STC Year 12 - VCS Year 12
Worawa Aboriginal College
- Certified Workplace Hygiene, CVGT - 5/11/2009
- Construction Induction OHS - CVGT 11/11/2009
- Apply First Aid - CVGT 13/11/2009
- Work Safety (construction) _ CVGT 11/11/2009
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