Experienced Engineer familiar with user support and root cause analysis. Advanced knowledge of digital system operations and dedication to see issues through to end. Works well in remote and desk-side environments. Results-oriented Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Solved system issues including both hardware and software issues to improve Towed Array reliability and performance improving the customers satisfaction
Proposed hardware updates, conducted the engineering change development and created the support change documentation
Proposed software updates, conducted the engineering review and either implemented the update myself or in conjunction with software engineering.
Managed complete system upgrades including hardware and software updates including the involvement of multiple hardware and software engineering resources across different locations.
Conducted customer training courses both in person and remotely.
Conducted failure analysis reviews to identify issue root causes and propose mitigation actions.
Evaluated technological models for future Towed Array solutions and contributed in customer discussions stearing this evolution
Successfully completed my masters by research specialising in the development of a Project Management methodology for the management of distributed virtual teams.
Developed course content including slides and lecture notes for a new Internet Technology subject.
Tutored subjects in project management and internet technologies
Member of IEAUST
Digital Amateur Radio with advanced certification