Summary
Overview
Work History
Skills
Community Involvement
Timeline
Generic

Gary Murphy

Melbourne ,VIC

Summary

Dedicated and experienced Administration/Customer Service professional with proven teamwork and communication skills. Seeking to leverage banking and logistics experience in a new job opportunity.

Overview

36
36
years of professional experience

Work History

Health Services Officer

Peter MacCallum Cancer Centre
08.2021 - Current
  • Maintained strict adherence to hospital and public health guidelines regarding COVID-19 safety protocols, minimizing risk exposure for the organization.
  • Proficient in warmly greeting patients with empathy, fostering effective communication.
  • Adept at swiftly addressing any issues that may arise, handling conflicts professionally and calmly, de-escalating tension when necessary, whilst prioritising safety and protocol adherence.
  • Efficiently coordinates with hospital staff for smooth workflows and assists patients with navigation as required.

Ride Share Driver

Uber
02.2017 - 08.2021


  • Achieved high customer ratings: 4.97 out of 4.99 on over 10,000 post-trip surveys (Top 5% of drivers).
  • Demonstrated adaptability by adjusting schedules according to changing demand patterns.
  • Received frequent commendations for outstanding communication skills, enhancing passenger experiences.

Logistics & Record Management Manager

Loach Logistics / Wines2U
01.2004 - 01.2017
  • Negotiated rates with domestic and international transport suppliers.
  • Managed invoicing, bookkeeping, and follow-up of outstanding invoices using MYOB.
  • Coordinated import, export, and domestic freight logistics for clients.
  • Ensured timely delivery of freight by liaising with suppliers and addressing any outstanding deliveries.
  • Organized staff schedules for deliveries and warehouse duties.
  • Conducted driving and warehouse tasks as needed.
  • Oversaw delivery and collection of 10,000 archive boxes and security destruction bins for records management.
  • Maintained computer system records and authorized alterations in collaboration with IT.
  • Facilitated wine sales, including over-the-counter and internet sales, as required.

Credit Management Officer

Commonwealth Bank
01.2000 - 01.2004
  • Personal Loan, Credit Card and Mortgage Loan arrears recovery
  • Input on system repayment arrangements made with loan and card holders to ensure arrears cleared
  • Identifying long term debts (90 days+) with continual broken arrangements and poor history for write off and outsourcing.

Bank Teller

Adecco Employment
01.1996 - 01.2000
  • Successfully fulfilled Teller and Customer Service responsibilities across multiple branches and departments.

Administration Manager

Commonwealth Bank
01.1992 - 12.1994
  • Supported Executive overseeing Management Support Group (MSG).
  • Managed retail branch operations and provided assistance to multiple departments.
  • Oversaw MSG responsibilities including budget management, accounts payable, HR, and inventory control.

Farrow Task Force Supervisor

State Bank Of Victoria
01.1990 - 01.1992
  • Supervisor in Charge of retail payout for Pyramid Building Society.
  • Oversaw up to 25 staff.
  • Duties included supervising ledger balancing for payout branches and investigating customer complaints.

Relieving Staff

State Bank Of Victoria
01.1988 - 01.1990
  • Promoted to relieving Accountant in CBD region, covering areas including City and South Melbourne.
  • Supervised Tellers and Customer Service staff in their daily operations.

Bank Teller

Commonwealth Bank
01.1988 - 01.1990
  • Completed junior-level tasks.
  • Executed Teller and Customer Service responsibilities.

Skills

  • Budgeting & Financial Management
  • Performance Management & Reporting
  • Planning
  • Customer Service
  • Communication
  • Problem Solving

Community Involvement

Bayside Netball Club

  • Served on the Committee for 4 years, holding various positions including General Committee Member and Junior Vice President.
  • Oversaw the junior program, managing 11 teams ranging from U13 to U17 with a total of 110 players.
  • Acted as a liaison between coaches, parents, and committee members, addressing any concerns or issues that arose.
  • Coordinated the recruitment and assignment of coaches for each team in collaboration with the executive committee for each season.
  • Organized specialized coaching sessions conducted by skilled players from State and Suncorp leagues to enhance player development.
  • Facilitated sponsor relations, including communication, collaboration, and acknowledgment of sponsors' contributions.
  • Contributed to the general management and operations of the club, collaborating with other committee members to ensure its smooth functioning.


Golf 

  • Golf enthusiast since age 10, with extensive committee involvement.

Timeline

Health Services Officer

Peter MacCallum Cancer Centre
08.2021 - Current

Ride Share Driver

Uber
02.2017 - 08.2021

Logistics & Record Management Manager

Loach Logistics / Wines2U
01.2004 - 01.2017

Credit Management Officer

Commonwealth Bank
01.2000 - 01.2004

Bank Teller

Adecco Employment
01.1996 - 01.2000

Administration Manager

Commonwealth Bank
01.1992 - 12.1994

Farrow Task Force Supervisor

State Bank Of Victoria
01.1990 - 01.1992

Relieving Staff

State Bank Of Victoria
01.1988 - 01.1990

Bank Teller

Commonwealth Bank
01.1988 - 01.1990

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Gary Murphy