Gary Palfreyman
PARK RIDGE,QLD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
28
28
years of professional experience
Work History
Administration Assistant
QLD Stone
05.2023 - 09.2023
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
- Enhanced communication efficiency by creating comprehensive internal documentation and updating office policies for clarity.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Expedited invoice processing and expense tracking to maintain accurate financial records for budgeting purposes.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
Business Development Manager
National Rental Inspections
07.2022 - 08.2023
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
Business Owner
MNC Bookkeeping Services
10.2010 - 03.2021
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Consulted with customers to assess needs and propose optimal solutions.
Postal Transport Officer
Australia Post
04.1995 - 04.2006
- Reduced vehicle maintenance costs through regular inspections and preventive maintenance procedures.
- Ensured timely deliveries for customer satisfaction with proper planning and resource allocation.
- Collaborated with cross-functional teams to optimize logistics solutions, resulting in cost savings and improved service levels.
- Maintained strict compliance with safety regulations and industry standards, minimizing accidents and incidents during transport operations.
- Established strong relationships with clients by consistently delivering high-quality services that met or exceeded expectations.
- Proactively addressed potential challenges and risks within transport operations, implementing mitigating strategies to ensure minimal disruption in service delivery.
- Loaded and secured deliveries up to 2000 pounds.
- Completed on-time deliveries by choosing best and most efficient routes.
Education
Certificate IV - Small Business Management
Lake Macquarie Business Academy
Lake Macquarie NSW09.2008
Certificate III - Financial Services Marketing Operations
TAFE NSW
Maitland, NSW11.2007
Skills
- Report Generation
- Business Correspondence Writing
- Supply Replenishment
- Workflow Coordination
- File Organization
- Research Abilities
- Data Entry
- Calendar Management
- Travel Arrangements
- Document Retrieval
- Word Processing
- Business Administration
- Account Reconciliation
- Bookkeeping
Timeline
Administration Assistant
QLD Stone
05.2023 - 09.2023
Business Development Manager
National Rental Inspections
07.2022 - 08.2023
Business Owner
MNC Bookkeeping Services
10.2010 - 03.2021
Postal Transport Officer
Australia Post
04.1995 - 04.2006
Certificate IV - Small Business Management
Lake Macquarie Business Academy
Certificate III - Financial Services Marketing Operations
TAFE NSW
Similar Profiles
Shiragha AlizadaShiragha Alizada
Manger/ Supervisor at Aria Tiling and Stone QLDManger/ Supervisor at Aria Tiling and Stone QLD
Tracey ScurrTracey Scurr
Residential Disabilities Support Worker/Team leader at Southern Cross support Services-Team Leader, Foundations Care: Support/Youth Worker, Toowoomba QLD. (FIFO to Rockhampton & Gladstone) Breakaway: Delivering Quality support, Toowoomba, QLD. STRIDE: For better mental health. Toowoomba, QLD. Family Cantered Support Services. Stanthorpe, QLDResidential Disabilities Support Worker/Team leader at Southern Cross support Services-Team Leader, Foundations Care: Support/Youth Worker, Toowoomba QLD. (FIFO to Rockhampton & Gladstone) Breakaway: Delivering Quality support, Toowoomba, QLD. STRIDE: For better mental health. Toowoomba, QLD. Family Cantered Support Services. Stanthorpe, QLD
Cathy JonesCathy Jones
Clinical Assistant/Phlebotomy at Pathology QLD / QLD Health Metro NorthClinical Assistant/Phlebotomy at Pathology QLD / QLD Health Metro North
Sage KakaSage Kaka
Travel Agent at Hawaii Tours LLCTravel Agent at Hawaii Tours LLC
Tamanna Mostaque JityTamanna Mostaque Jity
Administrative Assistant at M/S Jahanara EnterpriseAdministrative Assistant at M/S Jahanara Enterprise