Gary Singer
Richmond North,VIC
Summary
Dynamic and results-oriented professional with extensive experience in accounting and customer service, notably at Rightsoft Pty Ltd. Excelled in bank reconciliation and critical thinking, enhancing financial accuracy and client satisfaction. Proven track record in improving processes and maintaining meticulous financial records. Skilled in MYOB Accountright and adept at building strong customer relations.
Overview
25
25
years of professional experience
Work History
Admin Assistant/Assistant Bookkeeper
Rightsoft Pty Ltd
06.2003 - Current
- Filed invoices with processed checks to maintain orderly accounting filing system.
- Reconciled financial data to maintain accurate account balances and support compliance with established accounting practices.
- Reduced errors in financial statements through meticulous review and verification of recorded transactions.
- Reviewed general ledger for accuracy and specific coding issues.
- Obtained revenue and paid invoices by verifying and completing payable and receivable transactions.
- Assisted in tax preparation efforts, ensuring compliance with state, and federal regulations.
- Ensured timely payments to vendors by tracking invoices and promptly processing checks.
- Processed employee and contractor expense reimbursements quickly.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Created and maintained detailed, organized and timely records of transactions to support legal compliance.
Admin Assistant/bookkeeper
Eastgate Music Pty Ltd
09.2008 - 12.2021
- Reconciled financial data to maintain accurate account balances and support compliance with established accounting practices. Compilation of Quarterly BAS, PAYGW and Superannuation and Annual Worker compensation premium calculation
- Reviewed account discrepancies and proposed courses of action to minimize losses.
- Maintained financial records to verify completeness and availability of records and compliance with policy and established regulatory guidelines.
- Strengthened internal controls by assisting in the development and implementation of new policies and procedures.
- Contributed to accurate budget preparation by providing detailed expense reports and analysis.
- Compiled and analyzed variety of complex accounting and statistical information to prepare financial statements.
- Processed employee and contractor expense reimbursements quickly.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Payroll responsibilities
- Created and maintained detailed, organized and timely records of transactions to support legal compliance.
- Responsible for inventory control for wholesale side of the business.
- Assist with processing, packing and shipping of online and wholesale orders
- Deal with overseas orders/suppliers and customs agents and payment of overseas suppliers.
- Obtained revenue and paid invoices by verifying and completing payable and receivable transactions.
- Reduced financial discrepancies through transaction monitoring and management.
- Enhanced overall financial organization by maintaining a well-organized filing system for important documents.
- Confirmed accounts payable and controlled expenses by receiving, processing, verifying and reconciling invoices.
- Matched purchase orders with invoices and recorded necessary information.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
- Maintain websites including importing exporting of data /stock, inventory and pricing.
Call Centre Sales Representative
Dorothy Farmer Personnel (located Within Telstra)
11.2001 - 01.2004
- Increased customer satisfaction by efficiently handling inbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Adapted communication style according to diverse clientele backgrounds for better connection and rapport building during calls.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Provided information about available products and services,.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Inbound Call Centre Sales Representative
Salesforce Australia
06.1999 - 11.2001
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Achieved positive outcomes on challenging calls by leveraging advanced problem-solving abilities combined with empathetic listening skills.
- Demonstrated excellent multitasking abilities by managing multiple inbound calls simultaneously while maintaining attention to detail.
- Maintained a high level of product knowledge, staying up-to-date on new features and offerings to provide expert guidance to customers.
- Enhanced customer retention with exceptional service, building rapport, and addressing concerns in a timely manner.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Overcame objections using friendly, persuasive strategies.
- Educated customers on product and service benefits, explaining features and answering questions.
- Utilized sales techniques to build customer interest and close sales.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Provided information about available products and services.
- Converted potential leads into sales opportunities through persuasive communication skills and strategic follow-ups with prospects.
- Provided personalized solutions for each caller based on their unique needs, fostering trust and loyalty among clients.
Education
Diploma Information Technology - Computer Software
Computer Power Institute of Technology
Melbourne, VIC10.2005
Skills
- Critical Thinking Skills
- Bank Reconciliation
- Exceptional organization
- Proficient computer skills
- Invoice Preparation/Processing
- Accounting Software Proficiency
- Accounts payable specialist
- Payroll Processing
- Account Reconciliation
- Cash Flow Management
- Payment Processing
- Confidentiality handling
- Superior attention to detail
- Order Processing
- Payroll Administration
- MS Office expert
- Bookkeeping
- Time Management
- Attention to Detail
- Critical Thinking
- Bill Payment and Recordkeeping
- Proactive and Self-Motivated
- Accounts Receivable
- Customer Relations
- Microsoft Office
- Bank Statement Reconciliation
- Precision and Accuracy
- Accounts Payable
- Payroll Preparation and Processing
- Purchase Orders
- Handling Confidential Materials
- Complaint resolution
- Inventory Management
- Payment Calculation
- MYOB Accountright
Additional Information
I have enrolled in a Certificate IV Accounting and Bookkeeping commencing in June 2024, to further refine my MYOB skills and further develop my skills by adding Xero to the mix.
Referees
Available upon request.
Timeline
Admin Assistant/bookkeeper
Eastgate Music Pty Ltd
09.2008 - 12.2021
Admin Assistant/Assistant Bookkeeper
Rightsoft Pty Ltd
06.2003 - Current
Call Centre Sales Representative
Dorothy Farmer Personnel (located Within Telstra)
11.2001 - 01.2004
Inbound Call Centre Sales Representative
Salesforce Australia
06.1999 - 11.2001
Diploma Information Technology - Computer Software
Computer Power Institute of Technology
Similar Profiles
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
EBONY COLEIROEBONY COLEIRO
Dominos Wollongong at Simpani Pty Ltd and Taruka Pty LtdDominos Wollongong at Simpani Pty Ltd and Taruka Pty Ltd
RACHAEL LAMBERTRACHAEL LAMBERT
Service Person/Driver at Kennards HireService Person/Driver at Kennards Hire
Megan MortimerMegan Mortimer
Goods Flow Team Leader at IKEAGoods Flow Team Leader at IKEA