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Gary Slavin
Financial Services Professional
SYDNEY,NSW
Work Preference
Summary
Financial services professional specializing in dispute resolution and financial advice remediation. Applies advanced analytical skills to evaluate complex cases, ensure compliance, and resolve issues efficiently. Communicates complex concepts clearly to support cross-functional collaboration and improved service delivery.
Overview
27
27
years of professional experience
Work History
Dispute Resolution Specialist
Australian Financial Complaints Authority (AFCA)
Sydney, NSW
2023.08 - 2026.08
- Facilitated resolution of financial disputes between consumers and financial service providers.
- Analyzed disputes to determine issues to be assessed, communicated with relevant parties to gather additional information to enhance accuracy of dispute assessments.
- Ascertained the customers concerns and desired outcome through clear and concise verbal and written communication, enhanced the customer experience in difficult situations.
- Acted independently and applied a high degree of discretion and judgment to evaluate appropriate outcomes for a broad range of issues and situations, often involving customers suffering vulnerabilities such as financial difficulty, mental health, and domestic violence.
- Facilitated discussions between parties via conciliation meetings to promote understanding and effective complaint resolution.
- Assessed financial firms' adherence to regulatory obligations such as complaint handling, credit reporting (RHI and defaults), financial difficulty, debt collection activity, etc.
- Quickly adapted newly introduced Case Management System (CMS) and processes, provided feedback to Quality Assurance and Compliance department to promote improvements.
- Effectively applied analytic mindset, attention to detail, and ability to work autonomously in managing a portfolio of complaints at varying stages.
Senior Case Manager
Deloitte Australia
Sydney, NSW
2021.06 - 2023.05
- Applied methodology, guidelines, and regulatory standards to assess the suitability of financial advice provided.
- Collaborated with cross-functional teams to analyze and implement appropriate remediation for inappropriate advice provided.
- Managed large complex caseloads effectively, ensuring timely and compliant reporting to the respective parties.
- Prepared detailed reports outlining remediation activities and findings.
- Utilized software tools to track project progress and documentation.
Financial Planner
AMP
Sydney, NSW
2000.02 - 2021.05
- Documented and implemented comprehensive financial plans, enhancing alignment with client objectives across diverse portfolios.
- Evaluated and analyzed investment strategies to align with client goals and risk tolerance.
- Advised clients on maximizing returns while minimizing investment risks.
- Conducted regular reviews of clients' financial situations, recommending adjustments that maintained alignment with evolving goals.
- Provided advice on insurance coverage, estate planning, and tax strategies.
- Collaborated with legal and tax professionals to optimize client strategies.
- Simplified complex financial terminology to enhance client understanding and facilitate informed decision-making.
- Cultivated trust with clients, fostering confidence and comfort throughout wealth management processes.
Education
Diploma of Financial Planning - Financial Planning
Deakin University
Melbourne, VIC2003-10
Bachelor of Science - Economics
University of New South Wales
Sydney, NSW1993-10
Skills
- Client relationship management
- Effective communication
- Analytical skills
- Report writing
- Team collaboration
- Dispute resolution
- Regulatory compliance
- Case management
Timeline
Dispute Resolution Specialist
Australian Financial Complaints Authority (AFCA)
2023.08 - 2026.08
Senior Case Manager
Deloitte Australia
2021.06 - 2023.05
Financial Planner
AMP
2000.02 - 2021.05
Diploma of Financial Planning - Financial Planning
Deakin University
Bachelor of Science - Economics
University of New South Wales