Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gary Thompson

Karratha ,WA

Summary

Accomplished Customer Service Officer with extensive experience at WA Police, adept in complaint handling and data entry. Demonstrated excellence in maintaining sensitive records and enhancing customer support, ensuring strict adherence to privacy policies. Proven ability to improve service recommendations through meticulous documentation and reporting, showcasing a unique blend of technical proficiency and customer focus.

Overview

7
7
years of professional experience

Work History

Customer Service Officer -Reception

WA Police
05.2019 - Current

• Greeting visitors to take inquiries and signposting to provide further assistance.
• Access and use police data bases to record and log reports and incidents.
• Accessing and management of sensitive records and information keeping strictly in line with the policing policies and privacy and confidentiality act.
• All general admin duties including records and registers management, office
stationery orders, goods in and out.
• Providing support with general operations and taking on tasks as instructed by superiors.

Customer Service Officer (Front Reception)

WA Police
06.2018 - 04.2019

• Provided a welcoming and professional customer service experience to all
visitors.
• Assist with police data base systems to process and document incident reports.
• Organized and coordinated bail sign-ins, property management, and front­
counter deliveries.
• Handled public inquiries and offered guidance in line with police policies.
• Certified documents and maintained accurate-records of all-interactions.

Customer Service Officer (Casual)

City of Mandurah
11.2017 - 07.2018

• Delivered high-quality customer service and supported front-desk operations.
• Assisted visitors with bookings, inquiries, and memberships.

Administration Assistant

WA Police
11.2017 - 06.2018

• Conducted daily equipment and fleet checks, ensuring operational readiness.
• Managed stationery and inventory for officers and vehicles.
• Archiving and management of case files, briefings, and prosecution documents.
• Assisted with mail processing, correspondence, and diary management.
• Processed banking and maintained attendance registers.

Education

• GCSE A-C (Equivalent), Including English And Mat

• Ongoing Professional Development in Police Proce

• Current Senior First Aid

• Working With Children Card

• White Card

• Traffic Management Certification

Traffic Controller Certification

Skills

  • Customer support
  • Complaint handling
  • Data entry
  • Customer focus
  • Documentation and reporting
  • Records maintenance
  • Service recommendations

Timeline

Customer Service Officer -Reception

WA Police
05.2019 - Current

Customer Service Officer (Front Reception)

WA Police
06.2018 - 04.2019

Customer Service Officer (Casual)

City of Mandurah
11.2017 - 07.2018

Administration Assistant

WA Police
11.2017 - 06.2018

• GCSE A-C (Equivalent), Including English And Mat

• Ongoing Professional Development in Police Proce

• Current Senior First Aid

• Working With Children Card

• White Card

• Traffic Management Certification

Traffic Controller Certification
Gary Thompson