Gary Yu
EPPING,NSW
Summary
Versatile professional with a successful transition from retail management to administrative leadership. As a former Duty Manager at Coles Supermarkets, demonstrated proficiency in overseeing night fill operations, managing inventory, and delivering exceptional customer service. Leveraging this experience, I seamlessly transitioned into the role of Certification Support Administrator at BSI (British Standards Institute), where responsibilities included managing end-to-end certification processes across diverse domains. Skilled in ensuring regulatory compliance, maintaining quality assurance standards, and fostering effective collaboration among stakeholders. Known for adaptability, problem-solving, and a track record of driving operational excellence. Seeking to apply combined expertise in retail management and administrative support to contribute to organisational success in a dynamic professional environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certification Support Administrator
BSI Group ANZ Pty Limited
07.2017 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organised workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Audit Report Review: Conduct comprehensive reviews of audit reports to ensure accuracy, completeness, and adherence to regulatory requirements and organisational standards.
- Certification Coordination: Collaborate closely with contractors, auditors, and relevant stakeholders to facilitate the approval and issuance of certifications, managing timelines and documentation effectively.
- Final Certification Check: Serve as the final checkpoint in the certification process, conducting meticulous assessments to guarantee the integrity and authenticity of certifications before issuance.
- Quality Assurance: Implement robust quality assurance measures throughout the certification process to uphold the reputation and credibility of BSI certifications.
Duty Manager
Coles Supermarket
05.2016 - 07.2017
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximise performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Night Fill Team Leader
Coles Supermarket
08.2015 - 05.2016
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
Bachelor of Commerce - Business Management
Western Sydney University
Sydney, NSW04.2016
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Time Management
- Business Administration
- Quality Assurance
- Teamwork and Collaboration
- Problem-Solving
- Documentation And Reporting
- Administrative Support
- MS Office
Certification
- ISO 9001:2015 Requirements, BSI Group ANZ Pty Limited - 2019
Languages
Chinese (Mandarin)
Limited Working
English
Native or Bilingual
Timeline
Certification Support Administrator
BSI Group ANZ Pty Limited
07.2017 - Current
Duty Manager
Coles Supermarket
05.2016 - 07.2017
Night Fill Team Leader
Coles Supermarket
08.2015 - 05.2016
Bachelor of Commerce - Business Management
Western Sydney University
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