Gary C White
Brisbane,QLD
Summary
Proactive professional skilled in customer relationship management and problem-solving within the compliance and service sectors. Experienced in educating clients about safety protocols and smoke alarm products, ensuring adherence to safety standards and enhancing customer satisfaction.
Overview
17
17
years of professional experience
Work History
Compliance Technician
1300 Smoke Alarms
Brisbane, QLD
11.2024 - 08.2025
- Relaying important safety guidelines to clients to achieve a thorough understanding of new equipment.
- Followed safety protocols and procedures to ensure personal and public safety.
- Operate a variety of hand tools with proficiency.
- Service, install, and repair designated smoke alarm devices to meet QLD legislation standards and specifications.
- Maintain an inventory of parts and supplies used for repairs and service calls.
- Educate clients about smoke alarm products and services to present service upgrade opportunities.
- Interface with third-party providers to troubleshoot smoke alarm device issues.
- Inspect smoke alarms regularly to check for potential hazards and defects.
Cleaner
Advanced National Service
Logan City, QLD
08.2023 - 10.2024
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Replaced air filters on heating and ventilation systems.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Serviced, cleaned and restocked restrooms.
- Emptied wastebaskets and replaced liners.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Used steam equipment to periodically clean upholstery and carpeting.
- Mixed water and detergents or acids to prepare cleaning solutions.
Wastewater Treatment Assistant Operator
Logan City Council
Logan City, QLD
07.2022 - 07.2023
- Recorded operational data, personnel attendance or meter and gauge readings on specified forms.
- Developed sampling plans for monitoring effluent discharge from the treatment plant into receiving waters.
- Assisted with plant start-up or shut down procedures in accordance with established protocols.
- Maintained, repaired and lubricated equipment.
- Cleaned and maintained tanks, filter beds and other work areas.
- Added chemicals to disinfect and deodorize water and other liquids.
- Analyzed data collected from various sources such as lab reports or instrument readings then made necessary adjustments accordingly.
- Monitored plant supervisory control and data acquisition system (SCADA), calibrated gauges, meters and controls and recorded readings for next shift.
- Inspected grounds around plant area for debris that could interfere with normal operations or affect water quality.
- Assisted in the development of operating procedures for new processes or modifications to existing processes.
Cleaning Crew
Advanced National Service
Logan City, QLD
01.2020 - 06.2022
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Adhered to company policies and procedures while upholding safety standards in accordance with OSHA regulations.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Investigated unusual odors or stains in order to determine the best course of action for removal or remediation.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Created weekly schedules for staff members to ensure proper coverage in all areas.
- Maintained records of completed tasks including work orders and time sheets.
- Provided guidance and support to team members when needed or requested.
- Practiced safe work habits and wore protective safety equipment.
- Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
- Ensured that all required health, safety, sanitation regulations are followed by staff members.
- Verified each completed room against standard plans to maintain consistency.
Student
MilCom Training Institute
Brisbane, QLD
01.2019 - 11.2019
- Designed and implemented structured cabling systems for voice and data networks.
- Maintained accurate records of all service requests and repair orders.
- Provided technical support to customers by troubleshooting equipment malfunctions.
- I researched the latest technologies in telecommunications to stay up-to-date with industry trends.
- Configured and supported mobile communications and data transmission systems.
Team Leader
TBM - Logan City Council
Logan City, QLD
02.2011 - 08.2015
- Responsible for overseeing the day-to-day activities of the Litter Run, which consisted of six vehicles and twelve workers who collected rubbish from their designated locations throughout Logan City, ensuring efficient operations and achieving objectives designated for each day. Key responsibilities included:
- Key Responsibilities: Process Management: Developing, implementing, and improving processes to increase efficiency and productivity.
- Team Management: Supervising and leading the team, including training, coaching, and management
Account Manager
FujiXerox Australia (QLD)
Brisbane, QLD
02.2009 - 07.2011
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed multiple accounts simultaneously while meeting deadlines.
- Created comprehensive reports on account performance and presented them to senior management.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
- Negotiated contracts with clients to maximize revenue potential.
- Utilized problem-solving skills when dealing with difficult customers.
- Presented product features and advantages to potential customers during sales meetings.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Developed successful customer relationships to boost sales opportunities.
- Established strong relationships with decision-makers and influencers within client organizations.
Education
Certificate III in Telecommunications Technology - Telecommunications
MILCOM Training Development Solutions
QLD11-2019
Skills
- Alarm maintenance of all makes & models
- Customer relationship management
- Problem solving
- Effective communication
- Attention to detail
- Training development
- Safety compliance
- Smoke alarm servicing
- Inventory management
- Chemical handling
- Data analysis
- Time management
- Policy interpretation
- Water quality testing
- Data reporting
- Teamwork
- Health and safety regulations
- Emergency response
- Team building
- Statistical analyses
- Self motivation
- Field data collection
- Active listening
- Environmental consulting
- Excellent communication
- Analytical skills
Referees
- 1300 Smoke Alarms (QLD): Director - Ian Roche 0413255329
- Advanced National Services: Supervisor - Phillipa Gray 0433047259
- TBM: Operations Manager - Shane Rooke 0412451018
Timeline
Compliance Technician
1300 Smoke Alarms
11.2024 - 08.2025
Cleaner
Advanced National Service
08.2023 - 10.2024
Wastewater Treatment Assistant Operator
Logan City Council
07.2022 - 07.2023
Cleaning Crew
Advanced National Service
01.2020 - 06.2022
Student
MilCom Training Institute
01.2019 - 11.2019
Team Leader
TBM - Logan City Council
02.2011 - 08.2015
Account Manager
FujiXerox Australia (QLD)
02.2009 - 07.2011
Certificate III in Telecommunications Technology - Telecommunications
MILCOM Training Development Solutions
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