Gase Anae
Strathpine,QLD
Summary
Hi, my name is Gase Anae and I am 22 years of age. In 2020, I have completed level 5 Diploma - Hotels and Managements at the New Zealand School of Tourism. With 3 years of gained customer service experience, I am kind and self aware in providing for certain things as well as having the initiative to do most without being asked to do so. I am respectful and have the ability of knowing the required skills and maintaining my space as well as helping out with other people and communicating with one another. I am effective, kind and polite and I know what's expected. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Royal District Nursing Services
Customer Service Representative
12.2023 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Toyco Warehouse
07.2021 - 01.2022
Bitelab
03.2021 - 06.2021
Crew Trainer
Greenlane Mcdonalds
01.2018 - 01.2021
- Coordinated with Cashiers to gather and review order information for accurate order completion
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
- Maintained current knowledge of all team position requirements
- Set a positive example for team members by providing high-quality, efficient service.
Education
Nursing -
Auckland University Of Technology
Level 4 Hotels and Resorts -
New Zealand School of Tourism
01.2020
NCEA level 1, 2 and 3 -
One Tree Hill college
01.2019
Skills
- Efficient multitasking
- Teamwork
- Excellent communication
- Sanitation and cleaning
- Initiative skills
- Complaint resolution
- Detail oriented
- Self controlled
- Good communication skills
- Ability to work independent and as part of a team
- Time efficiency and well organized
- Punctuality
- Willing to learn new things
- Ability to motivate
- Quality Improvement
- Patient Education
- Shift Scheduling
- Strong Work Ethic
References
- Sumit Negi, Greenlane Mcdonalds, Shift Manager, 0210344177, sumitnegi1998@yahoo.co.nz
- Monica Arora, NZST - Airport Campus, Head of training, 09 2752495, monicaarora@nzschooloftourism.co.nz
Hobbies and Interests
- Socialising with family and friends
- Church activities (Band member)
- Volleyball
- Watching movies
Timeline
Royal District Nursing Services
Customer Service Representative
12.2023 - 05.2024
Toyco Warehouse
07.2021 - 01.2022
Bitelab
03.2021 - 06.2021
Crew Trainer
Greenlane Mcdonalds
01.2018 - 01.2021
Nursing -
Auckland University Of Technology
Level 4 Hotels and Resorts -
New Zealand School of Tourism
NCEA level 1, 2 and 3 -
One Tree Hill college
Similar Profiles
Jesus Andrade RodriguezJesus Andrade Rodriguez
Foundever (Sony PlayStation Customer Service) at Customer Service Representative & AdministrationFoundever (Sony PlayStation Customer Service) at Customer Service Representative & Administration
Lisa HerreraLisa Herrera
Customer Service Representative at Customer Service Representative / TTECCustomer Service Representative at Customer Service Representative / TTEC
Yoses De La CruzYoses De La Cruz
Customer Service Representative at Michael Kors , Customer Service RepresentativeCustomer Service Representative at Michael Kors , Customer Service Representative
MUHAMMED JISHAD ABDUL RASHEEDMUHAMMED JISHAD ABDUL RASHEED
DU CHANNEL PARTNER at TELE SALES / CUSTOMER SERVICE REPRESENTATIVEDU CHANNEL PARTNER at TELE SALES / CUSTOMER SERVICE REPRESENTATIVE
Karen Lisa HutsonKaren Lisa Hutson
Waitress at Birches RestaurantWaitress at Birches Restaurant