Summary
Overview
Work History
Education
Skills
Education And Professional Training
Recruitment And Team Development Contributions
Training Program Evaluation And Policy Analysis
Languages
Timeline
Generic

Gaurang Joshi

Greenacres,SA

Summary

Seeking a challenging role in the public service field to leverage my extensive knowledge and over 20 years of experience as a Health industry professional. As a detail-oriented and seasoned coordinator, I aim to apply my expertise, contributing to organizational success while further advancing my professional development. Highlights Over two decades of dedicated experience in the health service sector. Proficient in precise project management, ensuring streamlined and efficient operations. Exceptional skills in data entry, information maintenance, record-keeping, report preparation, and documentation. Strong aptitude for communication, leadership, and effective interpersonal interactions. Diligent adherence to institutional scopes and protocols, ensuring compliance with industry standards. Proven ability to maintain composure and efficiency in high-pressure scenarios. Effective as both an independent contributor and a collaborative team member, fostering a cohesive work environment. Outstanding attention to detail complemented by exemplary time management capabilities. Fully vaccinated against Covid-19, including the booster dose. Fluent in English, Hindi, and Gujarati languages, facilitating seamless communication in diverse settings. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Collections and Training Coordinator (Pre-analytics)

Clinpath Pathology
Mile End, SA
06.2010 - Current
  • During my tenure at Clinpath Pathology, I have consistently demonstrated exceptional skills and competencies in a dynamic work environment
  • I exhibited exceptional time management, prioritization, and multitasking skills in a fast-paced workplace
  • I provided exemplary patient care and delivered outstanding customer service through both telephonic and in-person interactions
  • I established and maintained enduring, productive relationships with clients for effective client management
  • I fostered relationships with collection staff, contributing to operational support and service excellence
  • I organized the induction and training of new collection staff
  • I reviewed patient complaints and implemented appropriate actions
  • I initiated and managed ongoing relationships with key stakeholders, informing internal contacts as necessary
  • I actively participated in the Pre-Analytics team as required for phlebotomist duties that includes blood collection, performing cardiology tests, patient interactions, data management, and infection control
  • I reviewed day-to-day operations in assigned collection centres or drive-throughs, ensuring staff compliance with quality standards
  • I participated in collections or COVID rosters as required
  • I managed staff performance and conducted analyses of collection centre performance and key performance indicators
  • I led audits of collection centre and drive-through operations
  • I assessed training needs for existing employees and collaborated with internal stakeholders on employee development
  • I oversaw collection centre or drive-through equipment and maintenance checks
  • I completed internal NATA audits on Cat S sites as required
  • I adhered to all NATA accreditation standards for accredited sites
  • I reviewed and maintained collection work environments
  • I controlled and managed departmental policies and procedures
  • I managed coordinating new collection centres or drive-throughs within allocated territories
  • I conducted competency assessments for new and existing collection staff to support mandatory training expectations and programs
  • I identified and managed non-conformances with collection staff
  • I handled the implementation of collection-related projects, inclusive of consultation processes.

Education

Certificate III - Pathology Collection

Equals International
Adelaide, SA
02-2023

Bachelor of Science -

NGU
India
05-1998

Skills

  • Over two decades of dedicated experience in the health service sector
  • Proficient in precise project management, ensuring streamlined and efficient operations
  • Exceptional skills in data entry, information maintenance, record-keeping, report preparation, and documentation
  • Strong aptitude for communication, leadership, and effective interpersonal interactions
  • Diligent adherence to institutional scopes and protocols, ensuring compliance with industry standards
  • Proven ability to maintain composure and efficiency in high-pressure scenarios
  • Effective as both an independent contributor and a collaborative team member, fostering a cohesive work environment
  • Outstanding attention to detail complemented by exemplary time management capabilities
  • Fully vaccinated against Covid-19, including the booster dose
  • Fluent in English, Hindi, and Gujarati languages, facilitating seamless communication in diverse settings
  • Employee Coaching
  • Performance Evaluation
  • New program development
  • Materials Organization
  • Schedule Management
  • Needs Assessment
  • Program implementation
  • Stakeholder Management
  • Materials Preparation
  • Motivational speaking
  • Program Management
  • Training delivery
  • Product Development
  • Coaching and Mentoring
  • Schedule Coordination
  • Verbal and written communication

Education And Professional Training

  • Bachelor of Science, Microbiology, India
  • Certificate III in Pathology Collection

Recruitment And Team Development Contributions

Played a pivotal role in identifying the need for new staff recruitment through close collaboration with the area coordinator team., Managed and conducted telephonic recruitment interviews for prospective candidates., Identified, shortlisted, and invited potential candidates for interviews in coordination with managers., Conducted and participated in candidate interviews., Organized telephonic and electronic reference checks for shortlisted candidates following the interview process., Coordinated the dispatch of employment offers and contracts to new hires., Spearheaded the induction process for new employees and developed and executed training plans.

Training Program Evaluation And Policy Analysis

Designed and implemented program and policy evaluations to assess effectiveness and impact., Collected and analysed collections, surveys and administrative data, to inform evaluation processes., Developed and refined evaluation practices, processes, tools, and templates to ensure comprehensive assessment., Created survey questionnaires tailored to specific research objectives, employing a strategic approach to gather relevant information., Conducted and facilitated focus groups and semi-structured interviews to gather qualitative insights for a holistic evaluation perspective., Applied a systematic and analytical approach to data collection, interpretation, and reporting to drive evidence-based decision-making., Collaborated with stakeholders to ensure alignment between evaluation goals and organizational objectives., Demonstrated proficiency in utilizing statistical analysis tools and techniques to derive meaningful conclusions from collected data., Maintained a commitment to staying abreast of industry best practices and incorporating them into evaluation methodologies., Presented findings and recommendations in a clear and concise manner, tailored to diverse audiences including executives and non-technical stakeholders.

Languages

English
Professional
Hindi
Professional
Gujarati
Professional

Timeline

Collections and Training Coordinator (Pre-analytics)

Clinpath Pathology
06.2010 - Current

Certificate III - Pathology Collection

Equals International

Bachelor of Science -

NGU
Gaurang Joshi