Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies and Interests
Timeline
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Gaurang Patel

Hoppers crossing,Australia

Summary

A highly organized professional with a comprehensive background in household management, ready to deliver exceptional service in new role. Known for the ability to streamline operations, enhance resident satisfaction, and maintain high standard of cleanliness and order. Committed to fostering a cooperative team environment and adapting to evolving household needs with flexibility and reliability. Experienced with client care coordination, including assessment and planning of individualized care. Utilizes effective communication and organizational skills to ensure continuity of care. Track record of supporting client needs and improving care processes through teamwork and problem-solving.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Care Coordinator

Felicity Holistic Care
07.2024 - Current
  • Key duties include:
  • Arrange an intake meeting with Client or Family.
  • Case management.
  • Provide NDIS Quote, Service agreement and make sure intake process has been completed.
  • Having access to TAC portal and plan client's hours accordingly.
  • Create a roster for staff and ensure client meets their needs.
  • Update Risk Assessment, Care Plan and other relevant documentation as required.
  • Maintain positive relationship with client, family and other stakeholders.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.

House Manager

Central Australia Supported Accommodation (CASA)
02.2020 - 06.2024
  • Key duties include:
  • Take care of client's personal needs and supervise staff.
  • Check client's behavior management data sheet and follow up.
  • Understanding and ability to implement NDIS quality and Safety Practice Standards.
  • Provide high level support in the day-to-day operation of the team.
  • Full understanding of confidentiality, including client's personal information.
  • Check incident report and daily notes, take necessary steps.
  • Understanding of equality and diversity.
  • Email case coordinator or any follow up.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.

Disability Support Worker

Drake International
04.2020 - 11.2022
  • Drake International opened gate for me to work as a DSW in Australia. Here, I got opportunity to learn more about the disability sector in Australia and worked with Prison (Secure care) clients, and I was trained to work with indigenous clients with complex needs. The following were my key responsibilities.
  • Assisting clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Administered medications.
  • Move patients from bed to chair and chair to bed using hoist.
  • Maintaining a clean and safe working environment.
  • Feed patients and monitor their eating habits.
  • Keeping patients' rooms and equipment clean, neat, and orderly.
  • Managing patients' aggressive behavior.
  • Carrying out range of housekeeping duties.
  • Helping clients to walk and use wheelchairs.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Drove clients safely to social activities and appointments.

Support Worker and Team Leader

Territory Care and Support Services
12.2018 - 01.2020
  • As a Team Leader at Territory Care and Support Services, I have been involved to work with complex and challenging behaviors clients. The unit has given me an opportunity to demonstrate flexibility at the workplace, where availability is required 24/7 and shifts are long (12 hours) shifts.
  • Key duties include:
  • Assist indigenous clients with intellectual disabilities and psychiatric disabilities in daily personal care, clothing care, household duties and community engagement.
  • Check rosters and fill available shifts.
  • Administer medication and document it with no medication errors.
  • Act as companion and assistant in shopping, banking and bill paying.
  • Supervise staff during mealtimes, in cooking and food preparation.
  • Ensure a positive routine is maintained toward mental and physical wellness.
  • Assist with and encourage any physical exercises and engage clients in community access activities.

Education

Advance Diploma - Community Service Sector Management

Bradford University
07.2024

Diploma - Community Services Sector Management

Australian Institute of Business And Innovation
09.2021

Certificate IV - Disability Studies

National Community Training And Education
09.2019

Master of Accountancy - Accounting And Finance

Charles Darwin University
Darwin, NT
07.2017

Skills

  • Teamwork
  • Effective communication
  • Monitoring
  • Reporting
  • Case management
  • Documentation
  • Organizational skills
  • Goal setting
  • Scheduling
  • Care planning
  • Progress monitoring
  • Problem-solving
  • Clear communication

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved result through effectively helping with solving.
  • Supervised team of more than 30 staff members.

Certification

  • Certificate IV in disability
  • Diploma in Community Services
  • Advance Diploma in Community Sector Management
  • Master of Accounting (2014- not relevant)
  • Aboriginal mental health first aid certificate
  • NDIS worker screening check
  • Current First-Aid Certificate
  • Australian Driving Licence
  • Ochre Card
  • Police Clearance Certificate
  • First Aid with CPR training
  • NDIS screening check
  • Working with Children check
  • Manual handling certificate
  • Victoria Driving License
  • Police clearance certificate

Hobbies and Interests

Drawing and Painting, Historical Exploration, Participating in cultural exchange programs and homestays., Road Trips

Timeline

Care Coordinator

Felicity Holistic Care
07.2024 - Current

Disability Support Worker

Drake International
04.2020 - 11.2022

House Manager

Central Australia Supported Accommodation (CASA)
02.2020 - 06.2024

Support Worker and Team Leader

Territory Care and Support Services
12.2018 - 01.2020

Diploma - Community Services Sector Management

Australian Institute of Business And Innovation

Certificate IV - Disability Studies

National Community Training And Education

Master of Accountancy - Accounting And Finance

Charles Darwin University

Advance Diploma - Community Service Sector Management

Bradford University

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Gaurang Patel