Gaurang Tewari

Company Overview: www.vgccc.vic.gov.au

• Led and gathered requirements for a brownfield CRM transformation engagement on Salesforce (Public Sector Cloud).
• Single-handedly documented As-Is process to identify bottlenecks and single-point failures, which were then played back to stakeholders to assess areas of improvement in process and policy.
• Collaborated and achieved process standardisation across four divisions with independent processes, a matrix reporting structure and complex stakeholders.
• Designed, documented and received confirmation on a standardised To-Be process across 35 licence applications and 8 business processes across four divisions.
• Developed project plans outlining tasks and milestones for stakeholders.
• Key decision-maker in complex technical design decisions while collaborating with thearchitect and OEMs.
• Designed and led weekly working group sessions with multiple senior stakeholders across four divisions to ensure ease of adoption, early buy-in of features and functionality, and highlight key risks and potential mitigation actions.
• Key member of Change Advisory Group and identified critical changes to current business process.
• Designed and documented exhaustive training modules across licence application and business processes.
• Organised and facilitated release planning, sprint planning, daily stand-ups, showcases and retrospectives.
• Mentored and trained business analysts in managing stakeholder expectations, developing As-Is & To-Be process maps.

Achievements

• Documented the As-Is business process across four divisions for the first time, illicit requirements for To-Be Target Operating model for 35 licence applications and seven business process and standardised them in 8 weeks.
• Coordinated risk assessments to identify potential project challenges.
• Managed multiple projects with competing deadlines simultaneously.
• Maintained records of all documents related to each project including specifications, change orders, invoices.

Company Overview: www.justice.vic.gov.au

• Playing an important role in the transformation of the current net platform to cloud-based applications Salesforce (Service Cloud, Marketing Cloud and Experience Cloud platform).
• Key member of the Procurement Committee and spearheaded product evaluation, vendor evaluation, tendering process.
• Extensively worked with the finance and business team to design and evaluate the business case, TCO, and financial comparison of product and vendor.
• Assimilated and analysed As-Is processes, identify the gaps and then design and document To-Be business requirements.
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• Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
• Generated and tracked change orders and other contractual modifications affecting budget and schedule.
• Identified risks associated with each project and developed strategies for mitigating those risks.
• Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
• Maintained records of all documents related to each project including specifications, change orders, invoices.
• Developed project plans outlining tasks and milestones for stakeholders.
• Organised and facilitated release planning, sprint planning, daily stand-ups, showcases and retrospectives.
• Complete gap analysis, analysis aligned to the target operating model and business architecture.
• Continuous collaboration with Solution Architect to analyse requirements and drive fit-for-purpose end-to-end solutions.
• Nurture and manage internal and external stakeholder relationship.
• Actively manage delivery risks and issues by devising and implementing mitigation and/or resolution plans and promote collaboration and shared ownership and accountability across workstreams.
• Actively led payment gateway requirement gathering, solution design and vendor management.

Achievements

• Captured business requirements in 6 weeks and released RFT with over 30 features.

• Company Overview: www.delwp.vic.gov.au
• Part of a team to deliver Oracle Fusion (Financial Module), Zycus (Procurement) and Axiom (Budgeting) solutions.
• Lead all phases of the delivery lifecycle from initiation, Procurement and Tender stages through Execution, Implementation and Transition to Operations.
• Organised and facilitated sprint planning and stand-ups.
• Documented future state requirements and undertake requirements lifecycle management activities.
• Continuously monitored and evaluated business processes to find areas of improvement.
• Spearheaded issue identification, risks and benefits of existing and proposed solutions and outlining business impacts.
• Assist Change management team in designing change strategy plan.
• Participated at key meetings with clients including requirement sessions, system demos and end-user training.
• Achievements
• Successfully deployed and change managed the projects with on-time delivery and scope managed on budget.

• Company Overview: www.wipro.com
• Delivered Oracle Fusion (Financial and Procurement module), Fleet and Warehouse Management Solution, Business Process Management Tool (ARIS), No Code Low Code Automation (Smart App.com).
• Developed the business cases ($5-8 million) for Centra Shared Services Centre, an enterprise-wide program including scope estimates and stakeholder engagement.
• Conducted impact/change analysis of business requirement on the customer, operation, technology, organizational design, legal, risk, compliance, and product.
• Elicited and designed the business requirement documents, Use Cases, functional requirements, process maps and work with the executive through Concept papers, Business cases, Cost benefit analysis.
• Organised and facilitated sprint planning, daily stand-ups, showcases, backlog management and retrospectives.
• Coordinated with Product Owner, Solution Architects to ensure the Epics aligned to the appropriate work delivery circle.
• Advised the team in preparing the Change Management process that caters to the needs of the business.
• Developed an Operation Business Readiness Approach & Process execution Readiness Checks across multiple external delivery partners and delivery findings and recommendations to Senior Leadership.
• Achievements
• Expert management of 15+ vendors over the duration of the project
• Successfully negotiated with over a $700k contract savings with connectivity & DC hosting service provider.

• Company Overview: www.huawei.com
• Delivered Huawei’s Cloud Contact Centre Solution, Convergent Billing Solution (CBS) and Asset Management Solution.
• Documenting business, functional, non-functional systems, reporting and implementation requirements.
• Worked as part of a scrum team, in an agile methodology with sprint cycles, daily stand-ups and story implementation.
• Large cross functional projects and support teams.
• Modelled business-as-is and to-be processes, defined future state potential values projects scope and assessed the risk of delivering and not delivering new solution.
• Highlighted requirements risk and mitigation strategies.
• Achievements
• Recognized as a ‘Rising Star’ in HCS for 2012 & 13

• Company Overview: www.wipro.com
• Optimise Procurement Mgmt Solution (Honeywell), Call Centre Mgmt System (Zen Desk), Service Desk Solution (HP ITSM)
• Design process models, UML diagram and Organization charts using MS VISIO.
• Analyse business processes, identified improvement opportunities, and designed KPI’s.
• Facilitate requirement workshops with SME’s, IT Architecture consulting teams and vendors (KPMG, IBM).
• Delivered stakeholder requirements and functional, non-functional specification in an ERP project.
• Achievements
• Awarded ‘Best Performer’ in 2009 & 10.
• Delivered nationwide onsite training and support to end users during the rollout of the department DMS.