Gaurav
Sydney,NSW
Summary
Highly driven IT graduate seeking a challenging position in a tech-focused organization to leverage my strengths and drive both personal and professional success.
Overview
10
10
years of professional experience
Work History
Supervisor
HS Operations
11.2023 - 05.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed incoming calls and emails.
Volunteer
Light De Literacy
07.2014 - 07.2017
- Company Overview: Light De Literacy NGO, which provides free education and tuition for economically weaker children
- Task Prioritization
- Decision-Making
- Analytical Thinking
- Multitasking
- Light De Literacy NGO, which provides free education and tuition for economically weaker children
Education
Post-Graduation - business information system
Australian Institute of Higher Education (AIH)
Sydney, NSW05.2024
Graduation - Information Technology
Raj Kumar Goel Institute of Technology
Ghaziabad, UP07.2017
Higher Secondary School - Physics, Chemistry and Mathematics
Agra Public Higher Secondary School
India04.2012
Secondary School Certificate - general subjects
John Milton Public School
India04.2010
Skills
- Power BI
- Critical Thinking
- Microsoft Office
- Effective Communication
- Team Collaboration
- Staff management
- Customer service
Accomplishments
- Captain of college cricket team, In university tournament, 07/01/15 - 07/01/17
- Worked for Light De Literacy, Provided free education and tuitions for economically weaker children., 07/01/14 - 07/01/17
Languages
English
Hindi
Hobbies and Interests
- Problem Solving
- Cricket
- Reading
- Teaching
- Travelling
- Chess
- Photography
Timeline
Supervisor
HS Operations
11.2023 - 05.2024
Volunteer
Light De Literacy
07.2014 - 07.2017
Post-Graduation - business information system
Australian Institute of Higher Education (AIH)
Graduation - Information Technology
Raj Kumar Goel Institute of Technology
Higher Secondary School - Physics, Chemistry and Mathematics
Agra Public Higher Secondary School
Secondary School Certificate - general subjects
John Milton Public School
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