Gaurav Aggarwal
Craigieburn,Victoria
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
15
15
years of professional experience
Work History
Security Officer
SECUREcorp
05.2022 - Current
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Security Officer
MA Security Group
03.2020 - 04.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Managed crowd control at large-scale events, effectively preventing any security breaches or incidents while maintaining a positive atmosphere for attendees.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Security Officer
Millennium Security
10.2018 - 12.2019
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Stock Replenisher
Woolwoths
02.2015 - 09.2018
- Collaborated with sales associates to ensure optimal product placement and visibility on store shelves.
- Provided exceptional customer service by promptly addressing inquiries and assisting with locating items within the store.
- Increased overall store appearance through diligent attention to detail when arranging merchandise displays.
- Assisted in training new hires on proper stocking techniques, ensuring consistency in quality across the entire team''s output.
- Cleaned and organized sales and stock areas.
- Unpacked trucks, moved merchandise, and stocked shelves to provide appealing sales floor and positive customer experience.
Customer Service Representative
Coles Supermarket
08.2009 - 10.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Advanced Diploma - Business Management
Windsor Institute of Commerce
Sydney, NSW04.2012
Diploma - Hospitality
Windsor Institute of Commerce
Sydney, NSW04.2009
Security Operations
Apex Institute
Sydney, NSW04.2008
Computer Installation And Repair Technology
Dav Institute of Technology
03.2005
Skills
- Security Guard License
- General security
- Detail Oriented
- Superior customer service
- Patrol operations
- Reliable and Responsible
- Adaptable and Flexible
- CPR Certified
- First Aid Training
outdoor activities
camping
driving
swimming
travelling
Timeline
Security Officer
SECUREcorp
05.2022 - Current
Security Officer
MA Security Group
03.2020 - 04.2022
Security Officer
Millennium Security
10.2018 - 12.2019
Stock Replenisher
Woolwoths
02.2015 - 09.2018
Customer Service Representative
Coles Supermarket
08.2009 - 10.2014
Advanced Diploma - Business Management
Windsor Institute of Commerce
Diploma - Hospitality
Windsor Institute of Commerce
Security Operations
Apex Institute
Computer Installation And Repair Technology
Dav Institute of Technology
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