Gaurav Berry
Alice Springs,NT
Summary
With a proven track record as a correctional Officer, I excel in crisis management and de-escalation techniques, ensuring public safety and promoting rehabilitation. My expertise in policy enforcement and mental resilience has significantly reduced violence, showcasing my ability to solve complex problems and foster positive outcomes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Senior Corrections Officer
Alice Springs Correctional Centre, NT
03.2024 - Current
- Deescalated tense situations using crisis intervention techniques, preventing harm to both staff members and inmates.
- Collaborated with medical staff to address inmates'' health concerns, providing necessary support for treatment plans.
- Implemented innovative strategies for managing challenging inmate populations, promoting a safe environment conducive to rehabilitation efforts.
- Improved inmate behaviour by implementing effective rehabilitation programs and counselling sessions.
- Managed high-risk situations with professionalism and tact, maintaining order while respecting the rights and dignity of all individuals involved.
- Maintained accurate inmate records, ensuring data integrity for legal and administrative purposes.
- Reduced instances of violence within the correctional facility through proactive monitoring and consistent enforcement of rules and regulations.
- Provided expert testimony during parole hearings, presenting objective evaluations of inmate behavior and progress toward rehabilitation goals.
- Streamlined communication between departments, ensuring timely responses to critical incidents and emergencies.
- Facilitated successful reintegration of inmates into society by coordinating educational programs and vocational training opportunities.
- Served as a liaison between correctional facility staff members and external law enforcement agencies, facilitating information sharing related to ongoing cases or investigations.
Senior Kitchen Instructor/ Rehabilitation Officer
Depatment of Justice
05.2016 - 02.2024
- Ensured a humane atmosphere for all inmates with proper planning, set-up, and clean-up of spaces.
- Collaborated effectively with interdisciplinary team members to enhance the overall well-being of prisoners.
- Promoted mental stimulation and cognitive health with intellectually engaging activities such as trivia, puzzles, and book clubs.
- Implemented effective time management strategies to ensure all planned activities ran smoothly and efficiently while minimizing disruptions to prisoners'' daily routines.
- Developed strong relationships with local businesses to secure donations or discounts for program supplies or outings.
- Recognized for dedication towards continuous improvement in order to provide optimal experiences for Engage Life Program participants.
- Maintained accurate documentation of prisoners attendance records, interests, progress reports, and evaluations to measure program effectiveness over time.
- Demonstrated adaptability by modifying programming plans to accommodate unforeseen challenges or changing prisoner needs.
- Encouraged physical fitness among prisoners by offering a variety of exercise classes and wellness programs.
- Fostered a culture of lifelong learning within the community by organizing educational workshops, guest speakers, and seminars on various topics.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked Prisoner Students progress, frequently checking in with struggling students and identifying root causes of problems.
Customer Service Resolution Specialist
I.A.G Insurance
03.2012 - 04.2016
- Handled high-pressure situations calmly while remaining focused on providing exceptional support to both internal colleagues and external clients.
- Leveraged extensive product knowledge to provide accurate information and guidance to customers.
- Developed a comprehensive understanding of company products and services to better assist customers with inquiries.
- Provided personalized support to customers, ensuring their needs were thoroughly addressed.
- Cultivated positive relationships with customers through active listening, empathy, and genuine concern for their needs.
- Enhanced customer satisfaction by promptly addressing and resolving complex issues.
- Served as an escalation point for challenging cases, helping resolve them quickly and effectively while preserving client relationships.
- Assisted management with the implementation of new initiatives aimed at improving overall departmental performance.
- Assisted in the development of new customer service policies and procedures, resulting in increased efficiency.
- Maintained thorough documentation of all customer interactions, streamlining follow-up processes and facilitating collaboration among team members.
- Oversaw peer mentorship program designed to promote knowledge sharing among Customer Service Resolution Specialists.
Education
Graduate Diplama in Business Management. -
AIS St Helens
Auckland New Zealand02-2009
Skills
- Public safety
- Mental resilience
- Security protocols
- De-escalation techniques
- Crisis management
- Policy enforcement
- Counseling techniques
- Conflict management
- Problem-solving abilities
Accomplishments
Completed stage one course of workplace Health and Safety from EMA.
2021- 4098 Adult Education Use standards to assess candidate performance.
NC in Offender Management (Level 3) v4 - Corrections Officer.
New Zealand Certificate in Offender Management (Level 3) V1.
Able to provide first aid and basic life support.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Senior Corrections Officer
Alice Springs Correctional Centre, NT
03.2024 - Current
Senior Kitchen Instructor/ Rehabilitation Officer
Depatment of Justice
05.2016 - 02.2024
Customer Service Resolution Specialist
I.A.G Insurance
03.2012 - 04.2016
Graduate Diplama in Business Management. -
AIS St Helens
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