Gaurav Bhatia
Cobblebank,VIC
Summary
A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive experience. Background includes security team leadership, training, and administration. Skilled at writing reports, updating files, and maintaining schedules with good computer operating skills. Disciplined and hardworking team player with extensive experience in challenging environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Site Supervisor
M A Security
Truganina, Victoria
07.2019 - 11.2023
- Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
- Provided training for new security personnel on safety protocols and emergency response plans.
- Responded promptly to customer inquiries or complaints regarding security issues.
- Performed regular inspections of all security equipment to ensure proper functioning.
- Monitored access control systems, CCTV footage, and alarm systems.
- Developed detailed reports on incidents and submitted them to management for review.
- Oversaw the maintenance of access control systems ensuring they are up-to-date with latest technology trends.
- Interacted with law enforcement agencies when necessary to coordinate investigations into criminal activity at the site.
- Conducted security assessments and identified areas of vulnerability.
- Supervised property entrances and exits and monitored employee safety.
- Hired, trained and managed staff of 16 Security Officers.
Security Supervisor (Australian Bureau of Stats)
M A Security
Unknown, Victoria
06.2022 - 12.2022
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Supervised property entrances and exits and monitored employee safety.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Created and rolled out budget for security department.
Security Supervisor (ACCC Melbourne)
M A Security
Melbourne CBD, Vic
01.2021 - 10.2022
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Provided security team leadership and contributed to on-call duties.
- Supervised property entrances and exits and monitored employee safety.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Managed security staff schedules for shifts, minimizing overtime costs.
Team Leader/Metal Polisher
Abcor Pty. Lty.
Campberfield, Victoria
03.2018 - 07.2019
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Ensured compliance with all safety regulations in the workplace.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Completed daily quality assurance duties to provide feedback for improvements.
Driver/Dispatcher
M3 Logistics
Truganina, Victoria
07.2016 - 07.2018
- Delivered goods and services to customers on time and in excellent condition.
- Secured merchandise, avoiding damage during transportation.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
Customer Service Representative
Australia Post
Darwin, Northern Territory
06.2014 - 07.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and Parcel issues.
Security Officer- Part Time
Southern Cross Security
Darwin, Northern Territory
01.2014 - 07.2016
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
Customer Care Representative
Salmat Media Force
Carlton, Victoria
01.2011 - 01.2014
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
Customer Service Representative
Advance Car Rental
North Melbourne, Victoria
01.2010 - 01.2014
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Universal Training Academy
QLD08-2015
High School Diploma -
IS Australia
Darwin, NT08-2014
High School Diploma -
Chisholm
Reservoir, VIC06-2013
High School Diploma -
Ashmark Institute
CBD Melbourne03-2011
Skills
- Emergency Management
- Access Control
- Staff Management
- Emergency Response
- Investigation Documentation
- Document Management
- Electronic Surveillance
- CCTV Surveillance
- Risk Analysis
- Reporting Skills
- ID Verification
- Radio Communication
- Vehicle Inspections
- Crime Prevention
- English Fluency
- Physical Fitness
Affiliations
love to be a handyman i can fix anything A to Z, in mine garage have every tools to fix house essentials to cars
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Accomplishments
- good painter from school time and received a couple of awards for paintings and mechanical projects
Certification
- cert II & III in Heavy Commercial Vehicle Mechanical Technology
- Heavy license driver
- cert II in security Operations
Timeline
Security Supervisor (Australian Bureau of Stats)
M A Security
06.2022 - 12.2022
Security Supervisor (ACCC Melbourne)
M A Security
01.2021 - 10.2022
Security Site Supervisor
M A Security
07.2019 - 11.2023
Team Leader/Metal Polisher
Abcor Pty. Lty.
03.2018 - 07.2019
Driver/Dispatcher
M3 Logistics
07.2016 - 07.2018
Customer Service Representative
Australia Post
06.2014 - 07.2016
Security Officer- Part Time
Southern Cross Security
01.2014 - 07.2016
Customer Care Representative
Salmat Media Force
01.2011 - 01.2014
Customer Service Representative
Advance Car Rental
01.2010 - 01.2014
High School Diploma -
Universal Training Academy
High School Diploma -
IS Australia
High School Diploma -
Chisholm
High School Diploma -
Ashmark Institute
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