PRIYA THANKI

• Managed grants administration, including rosters, timesheet entry, and access card creation.
• Processed applications related to natural disasters in Queensland efficiently.
• Pre-screened applications for hardship eligibility, forwarding approved cases to payments team.
• Contributed significantly to Tropical Cyclone Alfred project, facilitating emergency hardship assistance.
• Maintained effective communication with applicants in a fast-paced environment.
• Utilized Deputy software for onboarding new employees and managing workflows.

Proficient in MS SharePoint, MS Office Suite, Shared Outlook Mailbox, and Microsoft Dynamics.

• Demonstrated foundational understanding of port logistics operations.
• Processed orders and bookings for collections and deliveries from warehousing facility.
• Coordinated office and warehouse activities to ensure seamless operations.
• Entered daily container unpacks and recorded loose cargo stored in warehousing facility.
• Responded promptly to emails from personal and shared inboxes.
• Conducted regular inventory planning for various clients' stock stored in warehouse.
• Investigated and analysed stock discrepancies in collaboration with clients.
• Reviewed and processed cost estimates for pending jobs.

• Ensure compliance with lending regulations, maintaining up-to-date knowledge of policies.
• Advise customers on banking products, aligning solutions with their financial needs. Collaborate with Retail Business Unit stakeholders to enhance service delivery.
• Analyze customer financial profiles to recommend tailored banking solutions, enhancing client satisfaction and portfolio growth in a given deadline.
• Paying close attention to minute details while processing unsecured lending applications.
• Keeping track of the shared branch inbox
• Organizing breakfast and preparing for weekly branch meetings
• Received a 'Role Model' outcome on performance review from Regional Manager for showcasing ANZ values in teamwork, sales & customer experience.
• Have represented my branch for being the good drills champion training for Customer aggression events. Incorporated leadership skills by leading branch meetings to pass on the training.
• Fostered a culture of continuous learning by mentoring new team members on banking regulations and customer service best practices on top of performing my own job duties.
• Educated elderly customers & colleagues in using technology to the fullest - to setting reminders & follow up tasks for admin & documentation.
• Assisted branch manager in rostering breaks for employees, to ensure the smooth running of daily operations.
• Technologies Used: Multiple Screens, MS Office & Salesforce

• Utilize comprehensive knowledge of banking protocols to streamline customer interactions.
• Resolve customer complaints efficiently, incorporating constructive feedback for continuous improvement.
• Implemented innovative customer service strategies, resulting in a substantial increase in client retention rates and positive feedback scores.
• Meticulously documented customer interactions, creating a valuable knowledge base that streamlined training processes for new team members.
• Developed new feedback mechanisms, generating actionable insights for front-line team improvements and operational efficiencies.

• Delivered exceptional customer service, boosting sales by 10% through effective up-selling techniques.
• Managed store operations for a month, creating weekly rosters and handling inventory orders.
• Retained regular customers by consistently providing high-quality service and addressing their needs.
• Embraced diverse responsibilities in retail operations, from customer service to inventory management, demonstrating versatility and eagerness to learn.