GAURAV GARG
Sydney,NSW
Summary
An experienced Vlocity Technical Lead with a proven track record in the information technology and services sector. Proficient in Vlocity (Salesforce Industries) Development, Pre-sales, Administration, and Solution Architecture. A dedicated consulting expert with a Bachelor of Technology specializing in Computer Science. Skilled in leading cross-functional teams, managing complex projects, and delivering innovative Vlocity solutions to enhance business processes and customer engagement, particularly within the Telecom, Utility, and Public sector industries.
Overview
10
10
years of professional experience
15
15
Certification
Work History
Salesforce Technology Lead
OSF Digital
01.2023 - Current
- Roles and Responsibilities:
- Technical Leadership: Lead technical team in implementation of Vlocity solutions tailored for required domain.
- Solution Design: Design robust and scalable Vlocity solutions that address unique needs of client domain.
- Implementation: Oversee development and deployment of Vlocity components such as OmniScripts, DataRaptors, and Integration Procedures.
- Integration: Design and implement seamless integrations between Vlocity and other systems, ensuring data consistency and reliability.
- Quality Assurance: Conduct thorough code reviews to maintain high-quality standards and to ensure reliability and performance of Vlocity solution.
- Performance Optimization: Identify and address performance bottlenecks to enhance efficiency of Vlocity solution.
- Mentorship and Training: Mentor junior developers, providing guidance on Vlocity best practices and tools.
- Stakeholder Communication: Communicate effectively with stakeholders, including clients, project managers, and team members.
- Problem Solving: Troubleshoot and resolve technical issues that arise during project lifecycle.
Develop innovative solutions to complex technical problems, ensuring minimal disruption to project timelines.
Business & Integration Manager
Accenture
12.2018 - 01.2023
- Analyzed and resolved complex issues by devising innovative solutions and adapting existing methodologies
- Engaged in requirement-gathering sessions, providing early technical insights to shape processes within technological constraints
- Assessed and estimated business needs to develop accurate project timelines
- Developed sprint plans based on developers' capacity and required effort to address prioritized business epics effectively
- Offered technical guidance to overcome challenges and meet business requirements
- Conducted code reviews to eliminate redundancy and suggest optimized approaches to enhance product performance.
- Spearheaded change management initiatives to minimize disruption during transitions between systems or software upgrades.
Solution Architect
NewsCorp Australia
12.2018 - 11.2022
- Facilitated design and architectural decisions, representing Salesforce team in Key Architectural Decisions / Key Design Decisions forums
- Managed multiple work streams and release trains for feature teams (both onshore and offshore)
- Initiated, influenced, and maintained relationships with key internal and external stakeholders
- Collaborated with business teams and stakeholders to define scope and business objectives, conducting ongoing demos and showcases on delivery and business outcomes achieved
- Led analysis of strategic features and integrations with key advertising platforms like Facebook Meta), Google Ads, and The Trade Desk
- Utilized components such as Salesforce Experience Cloud, MuleSoft, and Tableau
MyAccount
NewsCorp
07.2020 - 08.2021
- Designed solutions for integrating customer community Salesforce) with various systems, including billing systems, delivery systems, and payment gateways such as PayPal and BPay, as well as Marketing Cloud to drive personalised offers
- Implemented Adobe Analytics for page and click-level tracking, and defined framework for transaction history in Salesforce used for BI reporting to provide single view to stakeholders
- Utilised customer community branding capabilities to ensure reuse of assets across different sites
- Provided deep linking solution for ambitious email campaigns from Marketing
- Cloud to personalised offers in MyAccount using OAuth Relay State mechanism.
Product Recommendation Specialist
Einstein, NewsCorp Australia
02.2020 - 07.2020
- Project scope in Brief: In this initiative, business goal was to enable sales rep with a recommendation for top performing products as per customer needs on the basis of past order's performance
- Facilitated workshops with the business team to understand different campaign objectives and corresponding KPIs, leveraging business expertise to identify critical data points
- Reviewed data processed by data scientists and finalized different patterns and key parameters from the available historic data
- Defined the connectivity and integration of various external data sources (e.g., S3 bucket) into the Einstein Data Pool
- Defined data flows and recipes for data transformation, data massaging, and data joining to create a master dataset for stories and recommendations
- Created Einstein Discovery stories for different objectives to perform predictions using the models generated by these stories
- Designed a solution using Lightning components with Apex binding for Einstein
- SAQLs to surface predictions during the sales journey
CPQ Design Specialist
NewsCorp Australia
12.2018 - 06.2019
- CPQ product modelling in Cloudsense aligning with Media industry principles
- Designing Opportunity management process, Pricing & discounting framework for sales Orders
- Designing complex scalable Approval process framework to meet certain business requirement
- Managed 4 offshore scrum teams of size 5 members each running in parallel by providing them technical guidance for day to day activities
- Build the offshore pool/practice for Media package of Cloudsense
- Automated complex case creation process for Order booking based on different business units, states & products
Vlocity Consultant
Telstra telecom
03.2018 - 12.2018
- Worked on building of the guided selling flows via OmniScripts
- Built Integrations with third party systems with Vlocity IPS
- Built a framework for Hybrid capacity of OmniScripts which was later on endorsed by Vlocity
- Participated in Vlocity CPQ challenge & nominated for Vlcoity Platform architect
- Worked on the Proof of concept for analyzing & leveraging the capabilities of
- Vlocity EPC for headless architecture
- Worked very closely with the Business stakeholder & ensured the ground reality is as per business expectations
Senior Developer
Infosys
10.2014 - 12.2018
- Proactively suggested and implemented few ideas which resulted in better user and client experience, implemented and delivered critical/complex SFDC/CPQ requirements
- Designed and implemented complex pricing mechanism in product modelling that fits architecture abiding telecom standard framework like TMF SID framework
- Integration design for Order Submit, Contract specific Catalogue, design time catalogue using SFDC/CS entities and force.com platform & CS Package best practices e.g
- Integration and product catalog design for CloudSense catalog via elastic API's in headless mode integrated to client's E-commerce sites for Mobile and Plan products.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
Education
Bachelor of Technology - Computer Science
Punjab Technical University
Chandigarh,India06.2014
Skills
- Apex
- API
- Bitbucket
- CPQ
- CRM
- DevOps
- E-commerce
- OmniStudio
- OmniScripts
- FlexCards
- Integration Procedures
- TCRM
- Jira
- Visualforce
- VS Code
Certification
Salesforce Certified Application Architect
Salesforce Certified System Architect
Salesforce Certified Data Architect
Salesforce Certified Sharing and Visibility Designer
Salesforce Certified Platform App Builder
Salesforce Certified Experience Cloud Consultant
Salesforce Development lifecycle & Deployment Architect
Salesforce Einstein Analytics and Discovery Consultant
Salesforce Certified OmniStudio Consultant
Salesforce Certified Platform developer I
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Administrator
Salesforce Certified Integration Architect
Salesforce Identity and Access Management Architect
Salesforce Certified Associate
Vlocity Certified Developer
Vlocity EPC/CPQ Administrator
Vlocity Platform Certification
Timeline
Salesforce Technology Lead
OSF Digital
01.2023 - Current
MyAccount
NewsCorp
07.2020 - 08.2021
Product Recommendation Specialist
Einstein, NewsCorp Australia
02.2020 - 07.2020
Business & Integration Manager
Accenture
12.2018 - 01.2023
Solution Architect
NewsCorp Australia
12.2018 - 11.2022
CPQ Design Specialist
NewsCorp Australia
12.2018 - 06.2019
Vlocity Consultant
Telstra telecom
03.2018 - 12.2018
Senior Developer
Infosys
10.2014 - 12.2018
Bachelor of Technology - Computer Science
Punjab Technical University
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