Hi, I’m
Gaurav Guragain
Burwood
Summary
I bring extensive experience in people management, crisis resolution, and community service delivery through my hospitality leadership roles. As a Bachelor of Social Work student seeking field placement opportunities, my strengths lie in building rapport with diverse individuals, advocating for client needs, and creating supportive environments. I have demonstrated skills in conflict resolution, cultural competency, and collaborative teamwork. With strong interpersonal communication abilities and experience supporting vulnerable populations, I am committed to promoting social justice and empowering individuals and communities to achieve positive outcomes.
Overview
8
years of professional experience
Work History
Song Bird by Neil Perry
Floor Supervisor
08.2024 - Current
Job overview
- Expert in BePoz and backoffice systems, ensuring seamless transaction processing and comprehensive reporting capabilities.
- Adept at leveraging OpenTable booking platform to maximize table efficiency and streamline reservation management processes.
- Strong leadership capabilities in managing front-of-house teams, driving enhanced service delivery and elevated guest experiences.
- Comprehensive experience overseeing floor operations while maintaining high standards for cleanliness, organization, and safety compliance.
- Outstanding guest relations expertise, consistently providing superior service experiences and resolving customer inquiries with professionalism.
- Proven mentor and trainer for new team members, fostering skill development and enhancing overall team performance.
- Strategic problem-solving abilities with expertise in managing guest concerns and implementing proactive solutions to operational challenges.
- In-depth knowledge of food and beverage operations, encompassing quality assurance, presentation excellence, and inventory control.
- Strong communicator with excellent interpersonal abilities, cultivating positive team dynamics and collaborative workplace culture.
Rockpool Bar and Grill
Pass Caller/Food Expeditor
04.2024 - 08.2024
Job overview
- Coordinated kitchen operations to ensure timely and efficient service during peak hours, maintaining high standards of food quality and presentation.
- Communicated effectively with kitchen staff and servers to streamline order flow, minimizing delays and enhancing guest satisfaction.
- Supported the Food & Beverage Management team in executing monthly and seasonal promotions, contributing to increased sales and customer engagement.
- Monitored inventory levels and assisted in stock management, ensuring that all necessary supplies were available for uninterrupted service.
- Trained new staff members on operational procedures and service standards, fostering a collaborative team environment.
- Maintained cleanliness and organization in the service area, adhering to health and safety regulations to provide a safe dining experience.
White and Wongs
Floor Supervisor
02.2022 - 04.2024
Job overview
- Proficient in BePoz and backoffice systems, facilitating smooth and efficient transaction processing and reporting.
- Skilled in utilizing the SevenRooms booking system to optimize table turnover and manage reservations effectively.
- Demonstrated ability to lead and motivate front-of-house staff, resulting in improved service quality and guest satisfaction.
- Proven track record of effectively managing floor operations, ensuring cleanliness, organization, and adherence to safety standards.
- Exceptional customer service skills, consistently delivering a high level of service to guests and effectively addressing inquiries and concerns.
- Experienced in training and coaching new staff members, contributing to team development and performance improvement.
- Effective problem solver, adept at handling guest complaints and resolving issues professionally and proactively.
- Excellent communication and interpersonal skills, fostering a positive and collaborative work environment among team members.
Expert Education and Visa Services
IELTS Academic Assistant
01.2021 - 01.2022
Job overview
- Assisted students from different academic levels and age groups in the preparation for the IELTS test. Conducted mock tests and assessed them.
- Assisted in making application to various institutions for abroad study and facilitated education counsellors on preparing and maintaining the documentation of various clients.
NDVM Global Academy
Intern Lower Secondary Teacher
12.2017 - 04.2018
Job overview
- Assist in the preparation and delivery of lessons
- Work with students individually or in small groups to support their learning needs
- Observe and learn from experienced teachers
- Collaborate with teachers to develop lesson plans and activities
Education
Sydney Metropolitan Institute of Technology
Bachelor of Social Work
11-2026
William Hospitality School
Diploma from Hospitality Management
03.2023
Vishwa Adarsha Secondary School
High School Degree
11.2020
University Overview
- Graduated high school with a 3.47 CGPA.
- GPA: 3.47 CGPA
Nepal DVM Global Academy
Secondary School
07.2017
University Overview
- Graduated secondary school with a 3.65 CGPA.
- GPA: 3.65 CGPA
Skills
- Adaptability
- Critical thinking and problem solving
- Team supervision
- Microsoft Office
- Fast Learner
- Ability to Multitask
- Effective Time Management
- Communication Skills
- Customer Service
- Ability to Work Under Pressure
- Ability to Work in a Team
- Leadership
Timeline
Floor Supervisor
Song Bird by Neil Perry
08.2024 - Current
Pass Caller/Food Expeditor
Rockpool Bar and Grill
04.2024 - 08.2024
Floor Supervisor
White and Wongs
02.2022 - 04.2024
IELTS Academic Assistant
Expert Education and Visa Services
01.2021 - 01.2022
Intern Lower Secondary Teacher
NDVM Global Academy
12.2017 - 04.2018
William Hospitality School
Diploma from Hospitality Management
Vishwa Adarsha Secondary School
High School Degree
Nepal DVM Global Academy
Secondary School
Sydney Metropolitan Institute of Technology
Bachelor of Social Work
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