Gaurav Kajal
Melbourne,VIC
Summary
PROFESSIONAL SUMMARY Dedicated and enthusiastic Assistant Front Office Manager with a strong drive for team success through meticulous work, impeccable organizational skills, and a profound understanding of operations, sales, and revenue management. Equipped with comprehensive training in organizational management and a proven track record as a manager in the upscale hotel sector. A dynamic and personable leader experienced in coordinating with various hotel departments. Striving for continuous growth, learning, and excellence in the ever-evolving hospitality industry. SKILLS Proficient Project Management Expertise in Fire Safety Regulations Sound Financial Reporting Thorough Understanding of Health and Safety Regulations Effective Operations and Efficiency Management Streamlined Operations Management Successful Policy Implementation HR Department Processes and Employee Performance Reviews Strategic Marketing Management and Public Relations Proven Performance Management and Upsell Strategies Efficient Staff Scheduling Strong Technical Proficiency
Overview
9
9
years of professional experience
1
1
Certification
Work History
ASSISTANT FRONT OFFICE MANAGER
Sheraton Melbourne Hotel
06.2022 - Current
- Assume responsibility for managing hotel operations in absence of Front Office Manager and demonstrating exceptional leadership during FOM's 3-month absence
- CSAT audit management- Loyalty, Rooms, Safety & Security
- Prepared ERP and Crisis Management Plans 2023
- Property Loss Prevention and Safety & Security Leader organized regular S&S committee meetings
- Certified BASE Coach and Departmental Trainer
- Spearhead Profit and Loss (P&L) reviews alongside the Director of Finance, contributing valuable insights for strategic decision-making
- Formulate and execute budget strategies to optimize resource allocation and achieve operational efficiency.
- Drive team-building initiatives, fostering collaborative and motivated work environment.
- Successfully manage property operations, ensuring seamless guest experiences and maintaining high service standards.
DUTY MANAGER
Sheraton Melbourne Hotel
06.2021 - 06.2022
- Led operational oversight of all hotel departments, encompassing Reception, rooms, guest services, reservations, food & beverage, and engineering
- Drove employee growth through effective hiring, training, and mentorship, setting service excellence benchmarks
- Implemented new Standard Operating Procedures (SOPs), adapting to COVID-19 protocols while updating existing procedures
- Recognized as a Loyalty Champion, surpassing Marriott Bonvoy guest enrollment targets consistently
- Negotiated contracts with new limo and tour providers, optimizing hotel services at competitive prices
- Spearheaded employee access management, enhancing systems efficiency across departments
- Pioneered the adoption of cutting-edge technologies and provided training in Digital Guest Experience and Empower Guest Experience
- Skillfully managed Day to Day operations and group events, ensuring smooth execution and guest satisfaction
- Developed comprehensive plans for hotel maintenance and upkeep, ensuring a well-maintained facility
- Audited financials and inventory, enhancing financial accuracy and operational transparency
- Orchestrated the successful upgrade of Property Management system from Opera 5.4 to Opera 5.6.
NIGHT SUPERVISOR
Sheraton Melbourne Hotel
06.2020 - 06.2021
- Provided exemplary supervision and guidance to the night team, ensuring efficient execution of duties
- Allocated specific daily tasks and responsibilities to team members, optimizing operational efficiency
- Delivered thorough training in inventory management, customer service, and maintenance procedures
- Upheld Occupational Health and Safety (OH&S) standards, promoting a safe work environment
- Managed night auditor and housekeeping agent teams, effectively resolving operational issues
- Compiled daily financial audits for review by the Director of Finance
- Oversaw day-to-day operations of a 174-room hotel.
CONCIERGE, Sheraton Melbourne Hotel
01.2019 - 06.2020
- Extended a warm welcome to guests at the concierge desk, offering recommendations for entertainment, dining, and activities
- Facilitated reservations at local establishments, catering to guest preferences
- Actively promoted the hotel's Loyalty program, enhancing guest engagement
- Assisted in organizing on-site events, including weddings and corporate conferences
- Guided guests to hotel amenities, ensuring a seamless stay experience
- Arranged transportation to and from the airport, train station, and events.
FOOD AND BEVERAGE ATTENDANT
Sheraton Melbourne Hotel
11.2016 - 03.2019
- Excellently served across multiple outlets, including Little Collins St Kitchen, Banquets, Room Service, and Terrace Bar
- Undertook Industrial training as a Team Leader, overseeing various outlets.
FOOD & BEVERAGE/ BANQUET ATTENDANT
The Windsor Hotel
11.2015 - 01.2017
- Skillfully served in The Grand Ballroom, renowned for afternoon tea and weddings, and contributed as a section attendant in 111 Spring Street restaurant
- Assisted the Concierge department as a porter during peak periods.
ASSOCIATE MANAGER
Domino's Pizza
06.2014 - 02.2015
- In training, overseeing various aspects of operations, including preparing pizzas, managing deliveries, and leading a team of over 30 associates.
Education
Master of International Tourism And Hotel Manageme - Hotel Management
The Hotel School
Melbourne, VIC10.2018
Bachelor of Science - Hospitality and Hotel Management
Institute of Hospitality And Management
India03.2014
Skills
- Human Resource Policies
- Conflict Management
- Front Office Management
- Project Management
- Hiring and Terminations
- Training and Development
- Procurement Strategies
- Financial Reporting
- Professional Relationships
- Operations Management
Certification
Marriott Interviewer Certification Training
Global Security university International- Tier 2
Service Culture Champion- APAC
FIAT- Future Income Audit Tool
Harassment Prevention in the Global Workplace for Managers
Risk Management: Fire Safety
BASE Coach Certification
Cleanliness Champion
Crisis Management and Emergency Response Training
Information Security and Protection Training (ISPT)
HLTAID011 Provide First Aid
HLTAID010 Provide Basic Emergency Life Support
HLTAID009 Provide Cardiopulmonary Resuscitation
Timeline
ASSISTANT FRONT OFFICE MANAGER
Sheraton Melbourne Hotel
06.2022 - Current
DUTY MANAGER
Sheraton Melbourne Hotel
06.2021 - 06.2022
NIGHT SUPERVISOR
Sheraton Melbourne Hotel
06.2020 - 06.2021
CONCIERGE, Sheraton Melbourne Hotel
01.2019 - 06.2020
FOOD AND BEVERAGE ATTENDANT
Sheraton Melbourne Hotel
11.2016 - 03.2019
FOOD & BEVERAGE/ BANQUET ATTENDANT
The Windsor Hotel
11.2015 - 01.2017
ASSOCIATE MANAGER
Domino's Pizza
06.2014 - 02.2015
Master of International Tourism And Hotel Manageme - Hotel Management
The Hotel School
Bachelor of Science - Hospitality and Hotel Management
Institute of Hospitality And Management
Marriott Interviewer Certification Training
Global Security university International- Tier 2
Service Culture Champion- APAC
FIAT- Future Income Audit Tool
Harassment Prevention in the Global Workplace for Managers
Risk Management: Fire Safety
BASE Coach Certification
Cleanliness Champion
Crisis Management and Emergency Response Training
Information Security and Protection Training (ISPT)
HLTAID011 Provide First Aid
HLTAID010 Provide Basic Emergency Life Support
HLTAID009 Provide Cardiopulmonary Resuscitation
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