Gaurav Pangotra
Cannington,WA
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
9
9
years of professional experience
Work History
Store Manager
BP Australia
10.2022 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Assistant Store Manager
BP Australia
09.2019 - 10.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Customer Service Representative
Caltex Star Mart
07.2015 - 09.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Intern as an Engineer In Management
Australian Internships
06.2017 - 12.2017
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Social Media Marketing - Marketing
Keystone College of Business & Technology
Perth08.2022
Business Management
Central Queensland University
Brisbane, QLD06.2017
Bachelor of Technology - Mechanical Engineering
Punjab Technical University
Kapurthala, Punjab08.2014
High School Diploma -
Lovely Institute
Phagwara, Punjab05.2010
Skills
- Payroll Management
- Operations Management
- Team Development
- Customer Service Management
- Talent Recruitment
- Personnel Development
- Promotional Planning
- Competitor Monitoring
- Budget Administration
- Employee Training
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Software
Xero
MS Excel
MS Powerpoint
Canva
Mailchimp
Affiliations
- Outdoor Activities
References
References available upon request.
Timeline
Store Manager
BP Australia
10.2022 - Current
Assistant Store Manager
BP Australia
09.2019 - 10.2022
Intern as an Engineer In Management
Australian Internships
06.2017 - 12.2017
Customer Service Representative
Caltex Star Mart
07.2015 - 09.2019
Social Media Marketing - Marketing
Keystone College of Business & Technology
Business Management
Central Queensland University
Bachelor of Technology - Mechanical Engineering
Punjab Technical University
High School Diploma -
Lovely Institute
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