Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gaurav Parmar

Goulburn,NSW

Summary

Caring Disability Support Worker skilled at working with individuals living with Mental/Disability issues. Versed in daily living support, meal preparation and mobility assistance. Offers excellent interpersonal and communication skills developed through field experience. Having combined knowledge of more than 9 years of customer handling and dealing with different nationalities, working around their requirements and achieving goals for the Organization working for.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Support Worker

Home Care Living
03.2023 - Current
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Delivered compassionate end-of-life care for terminally ill clients, ensuring comfort measures were in place during final stages of life.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

Support Worker

Fine Care Pty. Ltd.
01.2022 - 03.2023
  • Help clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
  • Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with daily living activities, running errands and household chores.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Recorded status and duties completed in logbooks for management.
  • Maintained strong connections within caregiver community to gain continuous knowledge.

Support Worker

Hills Care Living
02.2020 - 01.2022
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Maintained safety with tidy, clean and hazard-free home environments.
  • Designed individualized plans detailing daily activities and needs for patients.

Property Officer

Century21
01.2017 - 03.2019
  • Provide an exceptional customer focus towards both prospective and existing owners and tenants
  • Provide support to the Property Management Representative in a range of functions associated with leasing and maintaining properties in accordance with the owner's instructions
  • Respond to general enquiries from potential tenants
  • Conduct Open for Inspections and show prospective tenants through properties
  • Prepare property condition reports (ingoing, outgoing and periodic)
  • Accurately complete all necessary documentation associated with leasing and managing properties; including the preparation and lodgment of Rental Bond Board documents, inspection reports, typing of leases, generation and distribution of monthly owner statements and maintenance of the key register for the properties
  • Preparation and confirmation of tenancy lease agreements
  • In consultation with the senior Property Management, be responsible for arranging maintenance and repairs to properties which are to be carried out expeditiously, economically and to an acceptable standard
  • Act as a liaison between tenants, landlords and owners regarding prospective tenants, agreements, repairs and tenancy termination
  • Prepare and update rental list and websites and designing of brochures for properties
  • Additionally responsible for designing and arranging for placement of suitable advertising material, including window displays


Sales & Investment Executive

Sumo Group
09.2015 - 11.2016
  • Provides excellence in service to all clients via face-to-face interaction or over the phone, answering questions, resolving problems expediently, and offering information on different projects
  • Promote sales of properties through advertisements, open houses, and participation in multiple listing services
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales by offering advice on purchases and promoting additional products.

Customer service manager

Harvey Norman
03.2013 - 08.2015
  • Getting quotes from contractors
  • Issuing work order and coordinating with contractors for jobs on behalf of Management.
  • Making sure the floor is well presented and up to the mark with company bench marks
  • Making sure the jobs are done on timely and satisfactory manner
  • Coordinating of any the renovations work in the store
  • Sending emails to Facility manager regarding the defects in the building
  • Looking after the Occupation Health and safety compliance and issues in store
  • Managing customer service side of the store.

Customer Care executive

ANZ Bank
10.2011 - 01.2013
  • Providing excellent, personalized customer service in handling inbound card activation calls
  • Resolving customer credit card queries with efficiency and an analytical approach to ensure absolutecustomer satisfaction
  • Promote the banks full range of products to customers
  • Product cross-selling and up-selling to achieve set referral, sales & key performance indicator targets
  • Making outbound calls to existing and potential clients in order to retain and attract new business
  • Build strong working relationships with internal and external stakeholders
  • Handle customer complaints within the Service level agreement and drive retention strategies.
  • Reduced customer complaints with proactive issue identification and resolution strategies.
  • Implemented feedback-driven improvements for an enhanced overall customer experience.

Education

Certificate III - Disability

Open Colleges
Sydney, NSW
04.2023

Certificate III Property Services (operations -

Leverage group
2016

Diploma - Management

George Brown College
2014

Bachelor of Arts - Economics

Punjab University
2003

Skills

  • Rapport Building skills
  • Needs Assessment
  • Team Player
  • Caring Companionship
  • Observation Communication
  • Patient Health Assessments
  • Community Activities
  • Patient and Compassionate
  • Personal Care Assistance
  • Mental Health Support
  • Care Plan Management
  • Proficient in Microsoft Office and latest software's

Certification

  • NDIS Work Clearance
  • Works with Children Check
  • Certificate III Disability (enrolled)
  • First Aid Certificate (current)

Timeline

Support Worker

Home Care Living
03.2023 - Current

Support Worker

Fine Care Pty. Ltd.
01.2022 - 03.2023

Support Worker

Hills Care Living
02.2020 - 01.2022

Property Officer

Century21
01.2017 - 03.2019

Sales & Investment Executive

Sumo Group
09.2015 - 11.2016

Customer service manager

Harvey Norman
03.2013 - 08.2015

Customer Care executive

ANZ Bank
10.2011 - 01.2013

Certificate III - Disability

Open Colleges

Certificate III Property Services (operations -

Leverage group

Diploma - Management

George Brown College

Bachelor of Arts - Economics

Punjab University

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Gaurav Parmar