MIcrosoft 365, Office suits and Salesforce
Gaurav Parmar
Goulburn,NSW
Summary
On the look for a demanding professional atmosphere with high standards of work culture which calls for a focused approach, apart from the constant quest to contribute the growth of organization. Having combined knowledge of more than 10 years of customer handling and dealing with different nationalities, working around their requirements and achieving goals for the Organization working for.
Overview
13
13
years of professional experience
1
1
Certification
Work History
NCC Officer
NDIA
09.2024 - Current
- The NCC Service Officer may have some public contact and is required to communicate with and provide straightforward advice to a range of internal and external stakeholders.
- Answering and handling inbound calls to the NDIS telephony queues.
- Making outbound calls to NDIS participants, providers and other stakeholders and entering related data.
- Answering and handling webchat enquiries, providing administrative support as required.
- Processing actions and responding to email enquiries through the NDIS enquiries mailboxes
- Contributing to process improvement, team activities and providing feedback.
- Reviewing and processing secure and sensitive documents and data.
- Supporting research and analysis activities on relevant campaign or project activities.
- Coordinated operations with other departments to provide positive outcome for the stakeholders.
Support Worker
Home Care Living
03.2023 - 08.2024
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Support Worker
Fine Care Pty. Ltd.
01.2022 - 03.2023
- Help clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Promoted community integration by providing extensive physical, emotional and social support.
- Maintained record of daily individual activities, behaviours and pertinent incidents for patient analysis and assessment.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with daily living activities, running errands and household chores.
- Transported clients to and from medical appointments with safety and efficiency.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Support Worker
Hills Care Living
02.2020 - 01.2022
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Kept clients engaged in social networks and communities for personal health and growth.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Transported clients to and from medical appointments with safety and efficiency.
- Maintained safety with tidy, clean and hazard-free home environments.
- Designed individualized plans detailing daily activities and needs for patients.
Property Officer
Century21
01.2017 - 03.2019
- Provide an exceptional customer focus towards both prospective and existing owners and tenants
- Provide support to the Property Management Representative in a range of functions associated with leasing and maintaining properties in accordance with the owner's instructions
- Respond to general enquiries from potential tenants
- Conduct Open for Inspections and show prospective tenants through properties
- Prepare property condition reports (ingoing, outgoing and periodic)
- Accurately complete all necessary documentation associated with leasing and managing properties; including the preparation and lodgment of Rental Bond Board documents, inspection reports, typing of leases, generation and distribution of monthly owner statements and maintenance of the key register for the properties
- Preparation and confirmation of tenancy lease agreements
- Prepare and update rental list and websites and designing of brochures for properties
Aviation Security Officer
SNP Security
06.2013 - 11.2016
- Enhanced airport security by conducting thorough screenings and inspections of passengers, baggage, and cargo.
- Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
- Reduced risk of security breaches by maintaining a high level of vigilance and awareness in monitoring surveillance systems.
- Collaborated with law enforcement agencies to respond swiftly to emergencies, ensuring the safety of all passengers and personnel.
- Supported smooth airport operations by diligently managing passenger flow during peak hours and periods of high traffic volume.
- Completed comprehensive training programs on aviation security regulations, principles, and best practices, increasing proficiency in job
responsibilities. - Provided exceptional customer service while enforcing strict adherence to aviation security protocols, earning positive feedback from both passengers and colleagues.
- Developed and maintained positive rapport with passengers and other airport personnel.
Customer Care executive
ANZ Bank
10.2011 - 01.2013
- Providing excellent, personalized customer service in handling inbound card activation calls
- Resolving customer credit card queries with efficiency and an analytical approach to ensure absolutecustomer satisfaction
- Promote the banks full range of products to customers
- Product cross-selling and up-selling to achieve set referral, sales & key performance indicator targets
- Making outbound calls to existing and potential clients in order to retain and attract new business
- Build strong working relationships with internal and external stakeholders
- Handle customer complaints within the Service level agreement and drive retention strategies.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Implemented feedback-driven improvements for an enhanced overall customer experience.
Education
Diploma - Management
George Brown College
2014
Bachelor of Arts - Economics
Punjab University
2003
Skills
- Rapport Building skills
- Needs Assessment
- Team Player
- Problem-solving abilities
- Problem-Solving
- Proficient in Microsoft Office and latest Software's
- Multitasking
- Excellent Communication
- Active Listening
- Analytical Thinking
Certification
- NDIS Work Clearance
- Works with Children Check
- Certificate III Disability (enrolled)
- First Aid Certificate (current)
Software
Timeline
NCC Officer
NDIA
09.2024 - Current
Support Worker
Home Care Living
03.2023 - 08.2024
Support Worker
Fine Care Pty. Ltd.
01.2022 - 03.2023
Support Worker
Hills Care Living
02.2020 - 01.2022
Property Officer
Century21
01.2017 - 03.2019
Aviation Security Officer
SNP Security
06.2013 - 11.2016
Customer Care executive
ANZ Bank
10.2011 - 01.2013
Bachelor of Arts - Economics
Punjab University
Diploma - Management
George Brown College
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