GAURAV RAGHAV
Gold Coast
Summary
- Dynamic professional with a proven track record in customer relationship management and team training, demonstrated at Concentrix and other esteemed organizations. Excelled in enhancing customer satisfaction and sales conversion rates, achieving a 91% desired case outcome as an Advocate. Skilled in payment management and fostering team collaboration, I bring a blend of hard and soft skills to drive success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Virtual Banker
Concentrix
07.2024 - Current
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Provided exceptional customer service by promptly addressing concerns and resolving issues.
Shift Manager
MacDonald's Restaurant
05.2024 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
Advocate
Shahdara Bar Association
01.2019 - 12.2023
- Defended 12 clients annually before a judge or jury, obtaining the desired case outcome 91% of the time
- Advised 3-5 clients per week on litigation and complex legal issues
- Dedicated 15+ hours per week to researching state laws and challenges to proposed legislature
- Developed case strategies in collaboration with clients, ensuring priorities were met while limiting financial strain, resulting in 84% positive feedback
- Counseled 28% of firm clients on legal options beyond a trial, increasing customer satisfaction scores by 33%
- Crafted 100+ legal documents weekly, including affidavits, motions, settlements, and client correspondence
- Developed legal arguments and prepared documents for defense in 32 cases.
Internship Assistant Legal Advisor
S.N khan & Associates
01.2016 - 01.2019
- Collaborated with 5+ attorneys and paralegals on cases, providing research and client briefing drafts
- Communicated with clients from proceedings to closing arguments, receiving 4.9 stars on client satisfaction reviews
- Handled client communication for 8+ clients at any given time
- Composed 12+ types of legal documents, including motions, briefs, contracts, and addendums
- Held regular training sessions for colleagues on the efficient use of MyCase and other law tools.
Telecaller
Orion Technology
02.2014 - 06.2016
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Built rapport with customers through friendly conversations and active listening for enhanced customer experience.
- Increased sales conversion rates by offering tailored product recommendations based on clients'' needs and preferences.
- Contributed to team success by consistently meeting or exceeding set performance targets.
- Managed high call volume efficiently, ensuring timely response to incoming calls without compromising quality of service.
Education
B.A.LL.B - Law
Chaudhary Charan Singh University
Ghaziabad, Uttar Pradesh01.2018
Senior Secondary (12th) -
NIOS
New Delhi01.2013
Secondary school (10th) -
Brahampuri Public School (C.B.S.E)
New Delhi01.2011
Skills
- Payment management
- Account Management
- Customer Relationship Management
- Relationship Building
- Product Sales
- Team training and development
- Presentation Skills
- Satisfaction monitoring
- Documentation and notes
- Team Collaboration
- Call center experience
- Complaint Handling
Certification
- Bar Council of Delhi
- All India Bar certification
Languages
English
Full Professional
Contact
Gold Coast, QLD 4211
Education
Ghaziabad, Uttar Pradesh
Bar Admissions
- Bar council of Delhi 2019
- All India Bar 2019
Timeline
Virtual Banker
Concentrix
07.2024 - Current
Shift Manager
MacDonald's Restaurant
05.2024 - Current
Advocate
Shahdara Bar Association
01.2019 - 12.2023
Internship Assistant Legal Advisor
S.N khan & Associates
01.2016 - 01.2019
Telecaller
Orion Technology
02.2014 - 06.2016
Senior Secondary (12th) -
NIOS
Secondary school (10th) -
Brahampuri Public School (C.B.S.E)
B.A.LL.B - Law
Chaudhary Charan Singh University
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